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At Fred. Olsen Cruise Lines we do our utmost to ensure our cruise holidays are not just hugely enjoyable, but great value too. The benefits included in each cruise package are listed below and, as you'll see, there's a lot - so you can just relax and get on with having a good time! What's included: Comfortable rooms and suites with tv, hairdryer, tea and coffee making facilities and individually controlled air conditioning. Tempting cuisine every day throughout your cruise - with five course à la carte dinners, casual breakfast and lunch buffets and late-night snacks. Self-service tea and coffee at selected venues, morning coffee with biscuits, and afternoon sandwiches and cakes. In-room sandwiches and snacks. All evening entertainment, including cabaret shows, live music and dancing. Captain's Drinks Party and Gala Buffet. Use of leisure facilities, including swimming pools, Jacuzzis and gym. A wide choice of on board activities and lectures throughout the day. All UK port taxes (where collectable in advance). Luggage porterage between your room and the drop-off/pick-up point. Flights, as confirmed as part of a fly-cruise holiday. And everything on board is priced in Sterling - so you don't have any worries about currency fluctuations. What's not included: Travel to/from your port or airports. All drinks on board (optional 'All Inclusive Upgrade' available on selected cruises). Shore Tours. Hairdressing, health, beauty treatments and selected fitness classes. Personal laundry and dry cleaning. Passports and visa costs. Holiday Insurance. Government levies or taxes introduced after publication of this brochure. Discretionary gratuities to the crew, drivers, guides, etc. on board and ashore. Evening dining in our premium restaurants; The Grill, The Black Watch Room & The Poolside
Our cruises from UK ports offer a generous 200lbs (90kgs) of luggage. On fly-cruises, however, your allowance will be subject to the conditions imposed by the air carrier and will vary from airline to airline. Full details of your luggage allowance will be provided on your booking confirmation and your flight tickets. (This is subject to change at any time.) Storing of luggage on board. Coach ServicesFor safety reasons, when using one of our advertised coach services each piece of luggage must weigh less than 20kgs. Please check when booking and on receipt of your tickets.
We hope you find the above video useful when planning what to pack for your cruise. The handy checklist below has also been created to assist in making sure you remember all the important bits. ✔ Cruise/Flight ticket either printed or on e-mail (You can expect to receive tickets approximately 21 days prior to your cruise departure) ✔ Cruise Insurance Policy (ensure you have declared all pre-existing medical conditions to your insurer) ✔ Passport (ensure it has at least 6 months validity from date of return) ✔ Check that you have obtained any visas / entry permits for your cruise holiday ✔ Ensure you have checked if you require any vaccinations for your cruise holiday ✔ Credit or payment card, cash and foreign currency ✔ Ensure you have sufficient stocks of any personal medication If you have any questions regarding your forthcoming cruise, please do not hesitate to contact our Guest Services Department on 0800 0355 145 or email firstname.lastname@example.org. Our Guest Services team are available 8:30am to 6pm Monday to Friday, and 9am to 5pm on Saturday. New to cruising? More on dress codes?
We’re sure that embarking on your first Fred. Olsen cruise will an exciting and enjoyable experience, however, if you feel apprehensive or unsure about trying something new, we’ll do all we can to put your mind at ease and help you settle in as quickly as possible. Our ‘New to Cruising’ programme has been created to provide you with all the information you might need during your first cruise on board our ships. The programme includes get-togethers with other first-time cruisers and meetings with our ‘New to Cruising’ representatives. There’s no need to worry about anything when you cruise with Fred. Olsen. Guided ship tours: As you’ll be new to Fred. Olsen and our ships, we recommend you take the opportunity to join a guided ship tour to familiarise yourself with your new ‘home from home at sea’. Our friendly staff will help you find the restaurants, bars, lounges, outside deck spaces and much more; and are happy to answer any questions you have along the way. ‘New to cruising’ get together: The ‘New to Cruising’ get-together is a great way of meeting fellow first-time cruisers who may have the same questions and queries as you, or people looking for new friends and companions to enjoy their holiday with. We’ll also be there to offer some tips on how to make the most of your cruise. ‘New to cruising’ representative: Our ‘New to Cruising’ representatives will be on hand every day throughout your holiday, whether you’re enjoying a week sailing around the UK or venturing further afield on a longer voyage. Available at selected times and places, they will be happy to answer your questions and offer any advice you require. Register for our new to cruise programme Explore our ships
Our single guests feel right at home on board our ships; Fred. Olsen have the reputation of sailing the friendliest fleet afloat. The size of our ships makes it perfect for making new friends and we’ll have our smiling staff waiting to greet you from the moment you arrive on board. However, we want our solo cruisers to feel they can have the freedom to do as much or as little as they like – aboard or ashore.
Unless able to board and alight a vehicle unassisted, it is not usually possible for wheelchair users to participate in organised shore tours. To discuss independent tours with adapted vehicles, please contact our Destination Experience department on 01473 746 163, or via email email@example.com. Our Destination Experience team are available 9am to 5pm, Monday to Friday. For health and safety reasons, it is also not possible to bring any guests ashore via a tender service if confined to a wheelchair. Equally, it is only possible to accomodate collapsible wheelchairs on a tender if the user needs the minimum of assistance to board and alight the vessel. This will be at the discretion of our security staff on the day.
All four of our cruise ships feature rooms specially adapted for wheelchair use. Should you wish to bring a wheelchair/scooter on board, please advise us in advance, so that a space can be allocated on board. We also request that a Mobility Questionnaire is fully completed. All wheelchairs/scooters must be stored by yourselves in your room. In accordance with safety requirements, the number of guests using wheelchairs on board is restricted as follows: Braemar: 10 Black Watch: 10 Boudicca: 10 Balmoral: 16 Only those rooms indicated as adapted for wheelchair use have private facilities for wheelchair users. Find out more information on our Mobility Policy
If you favour a welcoming, ‘home-from-home’ atmosphere, friendly, smiling staff and like-minded fellow guests with whom you can share a good story or two, you’ll likely find Fred. Olsen to your taste. You don’t have to take our word for it though: we’re so confident that you’ll like cruising with us that we offer our Enjoyment Promise as standard. Simply book more than 12 weeks in advance on cruises of five nights or more and if you find that it’s not for you within a couple of days of sailing, just let us know and we promise to arrange and pay for your flight back to the UK from the next port and repay the cost of your cruise. So your relaxation starts the moment you choose Fred. Olsen. Find out more
Absolutely. It is a condition of carriage that all guests embarking on a cruise holiday must hold a full and valid passport that conforms to the entry requirements of each destination visited, and is valid for at least 6 months after the date of return to the UK. It is your responsibility to ensure you hold a valid passport. If you need to renew your passport, please allow at least one month for your application to be processed - and more time during peak holiday periods. As you will be denied boarding if unable to present your passport at check-in, please ensure your passport is kept in your hand luggage.
Children are very welcome on our ships. On peak-time holiday cruises, our Little Skippers Club keeps kids between 5 and 11 years old entertained with a variety of fun activities. They will enjoy arts and crafts, discos, treasure hunts and loads more, all run by our friendly team of hosts and hostesses. A list of the day's events are included in the Little Skippers Club's mini-version of the Daily Times, which also shows the separate pool times for kids. Activities also stretch across the evenings, to suit the individual needs of families on board. Please note: our Little Skippers Club also welcomes children under 5, however parents must provide supervision at all times. The club operates subject to minimum numbers being achieved. Grandparents who wish to bring their grandchildren on board independent of their parent/legal guardian, need to bring and produce written consent detailing the names of the guests who have permission to take the children overseas. This is a legal requirement. We regret that we are not able to offer a babysitting service during your cruise holiday.
Freedom Fares Freedom Fares are designed so that our guests can benefit from the best choice of rooms and relax knowing their holiday is planned out. They offer the best choice, benefits and flexibility, including being able to choose your room number. Included with Freedom Fares: Your choice of restaurant is confirmed at time of booking* Your choice of dining time is confirmed at time of booking* Your table size at dinner can be requested (but not guaranteed) Room grade can be chosen at time of booking Room number can be chosen at time of booking 15% deposit on bookings before 90 days of departure Standard cancellation fee Oceans Discount - as applicable, based on membership level** Booking transferable to another cruise (once only per booking) Priority booking for pre-booked Shore Tours* Oceans benefits on board* Priority for room upgrades (complimentary or charged, when available)* Free shuttle bus to local centre (where operating) Priority embarkation in UK departure ports Priority debarkation at end of cruise (available on request, but not guaranteed) * Subject to availability ** Subject to Oceans Club terms and conditions Anchor Fares Anchor Fares have been designed to offer our guests promotional fares with a simplified pricing structure. As Anchor Fares offer guests specially reduced prices, the following terms and conditions are applicable: Full payment is required at the time of booking 100% cancellation charges apply no refunds are permitted Non-transferrable to any other cruise once booked No room number and / or room grade is provided at the time of booking (room number will be advised on the cruise ticket) Oceans Cruise Club discounts are not combinable with Anchor Fares. Oceans points will be earned however. Dining sitting will be allocated at our discretion and will be advised within the cruise ticket. Anchor Fare guests can choose to book a specific dining sitting at the time of booking for a supplement of £2.00 per person per night. Table sizes cannot be requested when booking on an anchor fare. Room upgrades are subject to availability and may be complimentary or payable. Free shuttle bus is to the local centre and is not offered where the local centre is within walking distance. The table below gives a list of all that's included with Freedom Fares and Anchor Fares, so you can make the right cruise choice for you. BENEFITS BY FARE TYPE FREEDOM FARES ANCHOR FARES Restaurant - confirmed at time of booking* Yes No Dining time - confirmed at time of booking* Yes No - £2 per person, per night charge to choose dining time Dining choice - table size may be requested (not guaranteed) Yes No Room category Yes Yes Room grade - chosen at time of booking Yes No** Room number - chosen at time of booking Yes No Deposit (bookings before 90 days of departure) 15% 100% Standard cancellation fee Standard 100% Oceans Discount - as applicable, based on membership level♦ Yes No Booking transferable to another cruise (once only per booking) ♥ Yes No Oceans benefits on board♦ Yes No Priority for room upgrades (complimentary or charged, when available)☻ Yes No Priority booking for pre-booked Shore Tours♥ Yes No Free Fred. Olsen shuttle bus to local centre (where operating)► Yes No Priority embarkation in UK departure ports Yes No Priority debarkation at end of cruise (available on request, not guaranteed) Yes No * Subject to availability** Grade can be chosen on selected cruises, please ask at time of booking♦ Subject to Oceans Club terms and conditions♥ Subject to availability, terms and conditions apply☻ Room upgrades are subject to availability and may be complimentary or payable► Free shuttle bus is to the local centre and is not offered where the local centre is within walking distance. Excludes shuttle buses charged for by the port.
The currency you need during your cruise will depend on the destinations on your itinerary. The on board currency for cash payments is Sterling. Fred. Olsen Cruise Lines has partnered with City Forex, a specialist provider of foreign currency, which offers a unique service for our Guests: order any foreign currency before your cruise departs, and it will be available at Reception at the beginning of your cruise*. This service includes the following benefits: Highly competitive rates No commission charges No postal deliveries or cash collection from the High Street offers complete peace of mind No exchange rate worries; your rate is fixed at time or order, not collection Commission-free, buy-back guarantee: any unused currency can be returned on board at the same exchange rate. To order currency for your cruise call 020 7621 0090 or visit www.cityforex.co.uk or email firstname.lastname@example.org. Orders must be placed at least 4 working days before cruise departure. Telephone orders can be placed with City Forex: 8.30am to 6pm Mon-Fri. Both credit and debit cards can be used as payment, however some may attract a charge levied by the card issuer. * Service may not be available where cruise embarkation is from a port outside the UK
At Fred. Olsen Cruise Lines we do our utmost to ensure our cruise holidays are not just hugely enjoyable, but great value too. The benefits included in each cruise package are listed below and, as you'll see, there's a lot - so you can just relax and get on with having a good time! What's included: Comfortable rooms and suites with tv, hairdryer, tea and coffee making facilities and individually controlled air conditioning. Tempting cuisine every day throughout your cruise - with five-course à la carte dinners, casual breakfast and lunch buffets and late-night snacks. Self-service tea and coffee at selected venues, morning coffee with biscuits, and afternoon sandwiches and cakes. In-room sandwiches and snacks. All evening entertainment, including cabaret shows, live music and dancing. Captain's Drinks Party and Gala Buffet. Use of leisure facilities, including swimming pools, Jacuzzis and gym. A wide choice of on board activities and lectures throughout the day. All UK port taxes (where collectable in advance). Luggage porterage between your room and the drop-off/pick-up point. Flights, as confirmed as part of a fly-cruise holiday. And everything on board is priced in Sterling - so you don't have any worries about currency fluctuations. What's not included: Travel to/from your port or airports. All drinks on board (optional 'All Inclusive Upgrade' available on selected cruises). Shore Tours. Hairdressing, health, beauty treatments, and selected fitness classes. Personal laundry and dry cleaning. Passports and visa costs. Holiday Insurance. Government levies or taxes introduced after publication of this brochure. Discretionary gratuities to the crew, drivers, guides, etc. on board and ashore. Evening dining in our premium restaurants; The Grill, The Black Watch Room & The Poolside Extras on board our cruise ships are charged in sterling. Payment is required at the end of your cruise holiday and if you have pre-registered your credit card, your bill will be settled swiftly and without queuing
Exploration is a big part of your cruise holiday with Fred. Olsen, so we encourage you to go shoreside whether independently or on a tour. We will advise guests of any destinations that cannot be explored independently, such as St. Petersburg, where you need to be in possession of the relevant visas. Your cruise fare is fully inclusive of port taxes and charges, so as soon as the ship is cleared by customs and immigration, you are free to get on and off the ship as many times as you wish. When the ship is berthed some distance from the centre, a convenient shuttle bus service is often provided to save you money on taxi fares. All key information will be communicated to guests prior to arrival in the port via The Daily Times and announcements over the ships tannoy. Guests will also receive a printed 'Destination Guide' highlighting key attractions and top tips for each port of call on your cruise. While exploring destinations on your own allows you to discover local cultures for yourself, we do recommend you consider our organised shore tours, specifically designed for you to see the very best that port has to offer. Our Shore Tours Department will be delighted to discuss any queries you may have, and can be contacted on 01473 292 444 (option 2). Our Tours team are available 9am to 5pm, Monday to Friday. Please note: The ship cannot wait for the late return of any independent tours/transport you may be on.
Visa and health requirements can change at any time. It is your own responsibility to ensure that you check with a professionally qualified source and comply with such requirements. UK passport holders will need visas for certain Fred. Olsen cruise holidays and this will be advised to you at time of booking or when the requirement arises. It is the responsibility of all non-British passport holders to ensure that they are in possession of a valid passport and where necessary entry visas or permits for their chosen cruise. If you are unsure as to whether you are required to obtain such documents you must contact the relevant Embassy or Consulate. Failure to comply with this request may result in refusal of carriage or the imposition of individual fines by the local immigration authorities. Please note: When going ashore independently in certain ports of call (i.e. St Petersburg, Russia) it may be necessary for you to arrange a visitor’s visa. Please see your confirmation invoice for further details of how to do this. In St Petersburg, when participating in shore excursions arranged by Fred. Olsen Cruise Lines, all passport holders will be covered on a group visa.
Guide dogs (assistance dogs) are warmly welcomed on board all our cruise ships. In order to offer an enjoyable and safe cruise experience for both you and your dog, we kindly request you complete the ‘Assistance Dog Travel Application Form’. This can be obtained by contacting the Guest Services Department on 0800 0355 145 or via e-mailing email@example.com. The following items must be included in the application*: Pet Passport - We require a copy of all pages, including your pet's microchip number and confirmed rabies vaccination, which must be administered at least 21 days prior to travel, and valid for the duration of the cruise. Training Certificate - a copy of the training certificate from ADI (Assistance Dogs International) or IGDF (International Guide Dog Federation). Tapeworm Treatment Appointment - confirmation of a pre-booked overseas veterinary appointment for tapeworm treatment. This is a mandatory requirement between 24-120 hours prior to return to the UK. We strongly advise you book this appointment for the penultimate port of call (if within the mandatory time period) to avoid any issues should the final port of call be missed for any unforeseeable reason. Exceptions include sailings direct from Ireland, Finland, Norway or Malta. Please note: other EU countries also have tapeworm compliance requirements if you are not travelling to that country directly from the UK (i.e. the ship makes a call in another country first). *If for any reason, after submitting the application, your request is denied by the Animal & Plant Health Agency (APHA), you are entitled to cancel your booking free of charge. Please be aware that it can take time to process applications with APHA, so please submit your request at the earliest possible opportunity to avoid disappointment. Terms & conditions apply.
For cruise guests travelling on their own, we offer a number of single occupancy rooms on each of our cruise ships. Alternatively (or if the single rooms are sold out) solo guests can occupy a twin room. All of our twin rooms have a single supplement charge. On occassions we have some great offers on 'Twin Rooms for sole occupancy', so please call Reservations on 01473 742 424 to discuss options available and for more information about applicable supplement charges. Solo cruise deals
We are only able to accept folding bicycles on board for use ashore only. Your folding bicycle must be stored in your cabin at all times and is not permitted on board tender boats. Please call Guest Services on 0800 0355 145 or e-mail firstname.lastname@example.org if you wish to add a folding bicycle to your booking. Our Guest Services team are available 8:30 to 6pm Monday to Friday, and 9am to 5pm on Saturday.
We're confident that you'll have no cause for complaint on your cruise holiday, but should you need to raise an issue, you can do so by contacting our Customer Relations Department, either by email at email@example.com, or in writing to: Customer Relations Fred. Olsen Cruise Lines Fred. Olsen House Whitehouse Road Ipswich Suffolk IP1 5LL
Lost property: If you are unfortunate enough to discover that you've lost an item of personal property during your cruise, you may be able to trace it by contacting our Customer Relations Department on 01473 292 303, or by e-mail at firstname.lastname@example.org. Our Customer Relations team are available 9am to 5pm Monday to Friday. If your property is discovered on board after your cruise, the item(s) will be held at our office in Ipswich for a maximum of 3 months after the return date of the cruise. Please note: for reasons of hygiene and storage capacity, we can only process items of intrinsic value. A nominal figure of £30 is charged to return most items, subject to value and size. If you lose an item on the ship during your cruise please contact Guest Services on board. Lost Baggage: If you return home and discover that you've not collected all your luggage following disembarkation, please contact our Customer Relations Department on 01473 292 303 or e-mail email@example.com Please note: it is the responsibility of the property owner to cover the cost of carriage. Should you have taken another guest’s luggage in error, you will also be responsible for the cost of carriage involved in returning it to the rightful owner. Please check carefully that you have collected the correct luggage, before leaving the luggage reclaim area and continuing your journey home.
The Fred. Olsen Cruise Lines' Head Office is open daily and our team of friendly cruise advisors are ready to offer advice, answer your queries and help you book your perfect cruise holiday. Reservations: You can contact our Reservations Team on 0800 0355 130. The Reservations opening hours are: Monday to Friday: 8am to 8pm Saturday: 9am to 5pm Sunday: 10am to 4pm Guest Services: You can contact our Guest Services team on 01473 742 424. The Guest Services opening hours are: Monday to Friday: 8.30am to 6pm Saturday: 9am to 5pm Shore Tours: You can contact our Destination Experience team on 01473 746 163. Our Destination Experience opening hours are: Monday to Friday: 9am to 5pm Please note: All timings are subject to change at Christmas, New Year and on Bank Holidays. View all contact details
No, you are not required to pass through Immigration at every port of call on your cruise, as you will have already supplied us with your passport details on your Guest Information Form. Immigration officers board the ship when it docks and carry out the necessary checks from the ship’s manifest; guests are not required for this process. Occasionally, some overseas ports will require you to take your passport ashore.
Details of your itinerary will be available on the relevant cruise page, detailing early/late am/pm for each port of call. Precise timings for your stay in port vary from place to place, and from sailing to sailing. Arrival and departure times can change as your cruise progresses, so we display them as approximate periods rather than exact times. The below is a rough guide to these approximate timings, which are always subject to change. Period Arrive or Depart from early am 05:00 - 09:59 late am 10:00 - 11:59 early pm 12:00 - 15:59 late pm 16:00 - 19:59 late night 20:00 onwards
When your ship is berthed some distance from the centre of your destination, a convenient shuttle bus service is often provided to save you money on taxi fares. All day tickets (for which a small charge applies) can be bought from Guest Services. However, for those guests who are booked on a Freedom Fare offer, this charge is included. Shuttle buses do not operate in ports where it is easier/more economical for guests to use independent transport, or when we are prohibited from running a service, e.g. the Caribbean.
Our Suite Dreams package comes with our compliments on selected Suite grades. On arrival, you’ll be welcomed with a bottle of sparkling wine and a fresh fruit bowl – which will be topped-up anytime during your cruise at your request. To assist you on your voyage of discovery, you’ll find a pair of binoculars, a world atlas and a country guide, as well as complimentary shuttle vouchers for those times where for operational reasons we can’t dock within walking distance of a destination. A newsletter with domestic and international news is delivered to your room daily, along with a selection of delicious canapés. We know it’s the little details that make all the difference, and the inclusion of extras such as luxury towels, bathrobes and slippers, complimentary water, free pressing service and laundry vouchers ensures your Suite Dreams package is a valued treat. Suite Dreams benefits include*: ✔ A welcome bottle of sparkling wine✔ Fruit basket (topped up on request throughout your cruise)✔ Flowers or plant in your Suite✔ Bathrobe and slippers✔ Luxury towels✔ Free pressing service for formal wear✔ Binoculars in your Suite✔ World atlas and country guide for your reference✔ Afternoon canapé service✔ Daily newsletter, featuring national and international news✔ Pair of compact umbrellas for use ashore✔ Laundry service discount vouchers✔ Complimentary bottle of water *Facilities (including room layout) vary by Suite type; please check on booking. Suite Dreams benefits are available on all cruises ofhree nights and above duration. Suite Dreams benefits apply to guests in the following grades: Owners’ Suites (OW); Premier (PS); Marquee (MS); Superior (SS); Balcony (BS); Terrace Balcony (TS); and Single (JB). Please note that the following grades, among others, are excluded from this offer: Superior Junior (DS); Balcony Junior (BJ); and Junior (JS).
The ideal time to visit the stunning Norwegian Fjords is during the summer months, when temperatures can easily reach a pleasant 25 degrees; however, the climate in this part of Norway can change very quickly, so we would recommend packing your suitcase with light layers of clothing, as well as a waterproof jacket. Other suggested additions to your suitcase would be a hat and gloves, sensible walking shoes if you plan on venturing further ashore, and sunglasses to avoid squinting when admiring the mountains and waterfalls around you. Visiting the Norwegian Fjords in the summer months also affords guests the opportunity to experience the Midnight Sun, with almost 24hrs of daylight - a most surreal but exhilarating phenomenon. Of course, the weather in Norway is subect to change, so please do check the forecast for your cruise before you depart. More information on dress code and what to pack for your cruise.