General

What's included in the Suite Dreams package?
Our Suite Dreams package comes with our compliments on selected Suite grades*. On arrival, you’ll be welcomed with a bottle of sparkling wine and a fresh fruit bowl – which will be topped-up anytime during your cruise at your request.
I'm travelling alone, how will I get to meet people?
Our single guests feel right at home on board our ships; Fred. Olsen have the reputation of sailing the friendliest fleet afloat. 
How long will we be docked in each port of call?
Details of your itinerary will be available on the relevant cruise page, detailing early/late am/pm for each port of call.
What's the weather like in the Norwegian Fjords?
The ideal time to visit the stunning Norwegian Fjords is during the summer months, when temperatures can easily reach a pleasant 25 degrees; however, the climate in this part of Norway can change very quickly, so we would recommend packing your suitcase with light layers of clothing, as well as a waterproof jacket.
Do I need a passport to go on a cruise?
Absolutely. It is a condition of carriage that all guests embarking on a cruise holiday, even those visiting the British Isles, must hold a full and valid passport that conforms to the entry requirements of each destination visited, and is valid for at least 6 months after the date of return to the UK.
How do I make a complaint?
We're confident that you'll have no cause for complaint on your cruise holiday, but should you need to raise an issue, you can do so by contacting our Customer Relations Department, either by email at customer.relations@fredolsen.co.uk, or in writing to:
Do your cruises accommodate children?
Children of 6 months and over are very welcome on our ships. On peak-time holiday cruises, our Little Skippers Club keeps kids between 5 and 11 years old entertained with a variety of fun activities. They will enjoy arts and crafts, discos, treasure hunts and loads more, all run by our friendly team of hosts and hostesses*.
Can I bring a guide dog/assistance dog on board?
Guide dogs (assistance dogs) are warmly welcomed on board all our cruise ships. 
Do you provide shuttle buses in ports where it is not possible to walk to the town centre?
When your ship is berthed some distance from the centre of your destination, a convenient shuttle bus service is often provided to save you money on taxi fares. All day tickets (for which a small charge applies) can be bought from Guest Services. However, for those guests who are booked on a Freedom Fare offer, this charge is included.
Are bicycles allowed on board?
We are only able to accept folding bicycles on board for use ashore only. Your folding bicycle must be stored in your cabin at all times and is not permitted on board tender boats. 
What's included and what's not included in the price of a cruise?
At Fred. Olsen Cruise Lines we do our utmost to ensure our cruise holidays are not just hugely enjoyable, but great value too. The benefits included in each cruise package are listed below and, as you'll see, there's a lot - so you can just relax and get on with having a good time!
What restrictions should I expect with shore tour options if I'm in a wheelchair?
Unless able to board and alight a vehicle unassisted, it is not usually possible for wheelchair users to participate in organised shore tours.
Do you charge a single supplement?
For cruise guests travelling on their own, we offer a number of single occupancy rooms on each of our cruise ships. Alternatively (or if the single rooms are sold out) solo guests can occupy a twin room. All of our twin rooms have a single supplement charge.
As a first time cruiser, what can I expect?
We’re sure that embarking on your first Fred. Olsen cruise will an exciting and enjoyable experience, however, if you feel apprehensive or unsure about trying something new, we’ll do all we can to put your mind at ease and help you settle in as quickly as possible.
Do we have to go through immigration at each port on our cruise?
No, you are not required to pass through Immigration at every port of call on your cruise, as you will have already supplied us with your passport details on your Guest Information Form.
What do I pack for a cruise?
We hope you find the above video useful when planning what to pack for your cruise. The handy checklist below has also been created to assist in making sure you remember all the important bits.
What is the Enjoyment Promise?
If you favour a welcoming, ‘home-from-home’ atmosphere, friendly, smiling staff and like-minded fellow guests with whom you can share a good story or two, you’ll likely find Fred. Olsen to your taste. You don’t have to take our word for it though: we’re so confident that you’ll like cruising with us that we offer our Enjoyment Promise as standard.
Are there any extras I need to budget for?
At Fred. Olsen Cruise Lines we do our utmost to ensure our cruise holidays are not just hugely enjoyable, but great value too. The benefits included in each cruise package are listed below and, as you'll see, there's a lot - so you can just relax and get on with having a good time!
How much luggage can I take on board?
Our cruises from UK ports offer a generous 200lbs (90kgs) of luggage.
What currencies will I need to take on my cruise?
The currency you need during your cruise will depend on the destinations on your itinerary. The on board currency for cash payments is Sterling.
Do your ships have rooms adapted for wheelchair users?
All four of our cruise ships feature rooms specially adapted for wheelchair use.
What are your opening hours?
The Fred. Olsen Cruise Lines' Head Office is open daily and our team of friendly cruise advisors are ready to offer advice, answer your queries and help you book your perfect cruise holiday.
Can I go ashore independently?
Exploration is a big part of your cruise holiday with Fred. Olsen, so we encourage you to go shoreside whether independently or on a tour. We will advise guests of any destinations that cannot be explored independently, such as St. Petersburg, where you need to be in possession of the relevant visas.
Are there any visa requirements I need to be aware of?
Visa and health requirements can change at any time. It is your own responsibility to ensure that you check with a professionally qualified source and comply with such requirements. UK passport holders will need visas for certain Fred. Olsen cruise holidays and will advised at the time of booking. Your cruise booking information will also detail any requirements applicable to your holiday.
Do you have a luggage handling company?
When you cruise with Fred. Olsen, why not let one of our recommended luggage handling service providers take care of your bags? They'll collect them from your home before you leave, and securely deliver them directly to your room on board. They'll do the same on the way home, too. Dover, Liverpool, Newcastle & Rosyth departures, book direct with: GAC Baggage UKTel: 0191 431 8976Email: cruisebaggage.uk@gac.comPlease quote 'FRED. OLSEN' at time of enquiry.Southampton departures, book direct with:The Baggage Handling CompanyTel: 023 8087 3111www.thebaggagehandlingcompany.com Please quote 'FRED' at time of enquiry.
Do you have 'Adult Only' cruises?
We offer a range of Adult Only cruises (for those aged over 18) on board all of our ocean-going ships, including exploring the Amazon, the Amalfi Coast and Italian Riviera, or South America. With such a wide range of itineraries to choose from, there are many opportunities to find the perfect Adult Only cruise for you.
What can I expect from a RIB tour experience?
Our RIBs (Rigid Inflatable Boats) are the latest enhancement to our fleet of ocean-going ships. These exciting craft take guests away from the tourist trail to see natural wonders, stunning beaches and spectacular coastlines.
Will my cruise be affected by Brexit?
We’re confident that Brexit won’t affect your Fred. Olsen cruise, but should the cruise be cancelled due to the UK leaving the EU, we will give you a full refund and a free cruise.