General
What's included and what's not included in the price of a cruise?
At Fred. Olsen Cruise Lines we do our utmost to ensure our cruise holidays are not just hugely enjoyable, but great value too. The benefits included in each cruise package are listed below and, as you'll see, there's a lot - so you can just relax and get on with having a good time!
How do I make a complaint?
We're confident that you'll have no cause for complaint on your cruise holiday, but should you need to raise an issue, you can do so by contacting our Customer Relations Department, either by email at [email protected], or in writing to:
What time is check-in?
Your check-in time can be found by clicking on the website link on your cruise ticket, which you can expect to receive approximately 21 days prior to your cruise departure. We kindly request you arrive within your allocated time period to ensure we are able to operate a smooth and timely embarkation for all guests joining the vessel.
Do you provide shuttle buses in ports where it is not possible to walk to the town centre?
When your ship is berthed some distance from the centre of your destination, a convenient shuttle bus service is often provided to save you money on taxi fares. All day tickets (for which a small charge applies) can be bought from Guest Services. However, for those guests who are booked on a Freedom Fare offer, this charge is included.
How do I enquire about lost property or luggage?
If you are unfortunate enough to discover that you've lost an item of personal property during your cruise, you may be able to trace it by contacting our Guest Relations Department on 01473 746 177, or by e-mail at [email protected].
Are there any visa requirements I need to be aware of?
Visa and health requirements can change at any time. It is your own responsibility to ensure that you check with a professionally qualified source and comply with such requirements. UK passport holders will need visas for certain Fred. Olsen cruise holidays and will be advised at the time of booking. Your cruise booking information will also detail any requirements applicable to your holiday.
The price of my cruise has gone down in price since I booked, why is that?
We encourage all of our guests to book their cruise with us in advance. This means you will sail on the itinerary of your choice, in your chosen cabin grade and with other benefits available to you like a choice of dining times and the first chance to book your chosen destination tours – it also means you will have something in the diary to look forward to!
What is The Satisfaction Guarantee?
If you favour a welcoming, ‘home-from-home’ atmosphere, friendly, smiling staff and like-minded fellow guests with whom you can share a good story or two, you’ll likely find Fred. Olsen to your taste. You don’t have to take our word for it though: we’re so confident that you’ll like cruising with us that we offer our Enjoyment Promise as standard.
Top frequently asked questions
- EU Entry/Exit Scheme (EU EES)
- What's included in our Drinks Packages?
- What happens on embarkation day?
- Can I upgrade my cabin?
- How to create a "My Cruises" account
- What's included and what's not included in the price of a cruise?
- What time is check-in?
- What's the dress code on board?
- What to wear on a cruise ship formal night?
- Is there WiFi on board?