Privacy and Cookies Policy
Fred. Olsen Cruise Lines (FOCL) recognises the importance of protecting your privacy. Please be assured that we follow a strict policy of not selling or trading any personal or sensitive information about our customers or prospective customers to any company, organisation or person outside of the Fred. Olsen Group or our associated companies.
1. Personal Data
In order to facilitate the services available on this site we need to collect certain personal details ("the Data"). The Data is stored using appropriate safeguards to ensure security, integrity and privacy.
By entering your data in this site you will be deemed to have given us your permission to store the Data.
You are able to delete the Data from the site at any time by writing to us at:
Fred. Olsen Cruise Lines
Fred. Olsen House
White House Road
Or call the marketing department on 01473 292200.
Personal details will be held by FOCL as data to enable FOCL to fulfil the contract to supply your cruise holiday. This may involve passing these details on to third parties. Personal details supplied to FOCL may also be used for marketing purposes. Marketing communications from FOCL will allow you the opportunity to opt out of further communications. FOCL will not disclose your personal details to third parties for marketing purposes without your express permission.
2. Opt-in Clause
From time to time Fred. Olsen Cruise Lines, Fred. Olsen Group or our associated companies may wish to keep you up-to-date with our products, services and developments. If you do want to receive these communications, you can opt-in by ensuring the appropriate checkbox is checked when providing us with your information.
3. Technical Data
We may collect technical data about the type of Internet browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of site use.
We might also place a "cookie" on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use "cookies" you may disable this option in your Internet browser settings. "cookies" can be removed from your computer.
Fred. Olsen Cruise Lines may set and access first-party cookies on your computer. Some of these cookies are integral to the services provided by the website to you. These cookies, that may be placed on your computer, are detailed in Schedule 1 to this Policy. The website also uses the third-party cookies detailed in Schedule 2 to this Policy for the purposes described therein.
Most Internet browsers allow some control of most cookies through the browser settings. By default, your browser will accept cookies, however this can be altered. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.aboutcookies.org or www.allaboutcookies.org. Please remember that disabling cookies may prevent you from using the full range of services available on the website. You may delete cookies, however you may lose any information that enables you to access the website more quickly.
Schedule 1: List of First Party Cookies
|Cookie Consent||simpleclick_config_cookies||Records if your consent to our cookies has been explicitly given by closing the cookie notification bar, or if your consent is only presumed at this point. Once consent has been given, the cookie will record this for one year.|
|Text Resizer||simpleclick_uis_textresizer||Records a number which corresponds to your selected font size if you have used the website's text resizer tool. This cookie is deleted when you close your browser.|
|Homepage Scrolling Tabs||simpleclick_ui_scrolltabapanel||Records a number which corresponds to your selected tab. This cookie is deleted when you close your browser.|
|Accordions||simpleclick_ui_accordion_*||All cookies starting with 'simpleclick_ui_accordion_' record the open/closed states of the website's accordion user interface elements. These cookies are deleted when you close your browser.|
|Announcements||announcement_*||All cookies starting with 'announcement_' record when you have seen and closed important announcments that have been displayed on the website.|
|Recently Viewed Cruises||RecentlyViewed||This cookie remembers your recently viewed cruises. This cookie is deleted after two months.|
|Contact Person||ContactPerson||When you visit the website, one of several different people may be shown in the website's contact boxes, near the telephone number. This cookie is set by the website to remember which person was randomly selected to appear for your current visit. This cookie is deleted when you close your browser.|
|My Cruise Checkbox||MyCruiseCheckbox||This cookie remembers the state of the Remember Me checkbox in the My Cruises login area. This cookie is deleted after six months.|
|My Cruise Username||MyCruiseUsernameCookie||This cookie remembers your username for the My Cruises login. This cookie is deleted after six months.|
|My Cruise Password||MyCruisePasswordCookie||This cookie remembers your password for the My Cruises login. This cookie is deleted after six months.|
|TAC Checkbox||TACCheckbox||This cookie remembers the state of the Remember Me checkbox in the Travel Agent Centre login area. This cookie is deleted after two months.|
|TAC Username||TACUsernameCookie||This cookie remembers your username for the Travel Agent Centre login. This cookie is deleted after two months.|
|TAC Password||TACPasswordCookie||This cookie remembers your password for the Travel Agent Centre login. This cookie is deleted after two months.|
|ASP.NET Session||ASP.NET_SessionId||This cookie is essential for the website to recognise you as a unique visitor amongst all people currently on the site, and to enable the site to respond to your browsing choices. This cookie is deleted when you close your browser. For more information about this cookie please visit Microsoft's support article about how and why Microsoft ASP.NET session IDs are used.|
|Server ID||ServerID||This cookie contains a number which identifies which of our load-balanced servers you are accessing in order to view our website. This helps to ensure your connection to our website is not interrupted during your visit. This cookie is deleted when you close your browser.|
|Site Transfer Info||SiteTransferInfo||Records information to allow a visitor to return to a satellite site. This cookie is deleted when you close your browser.|
|Localisation preferences||localisation||Records preferences related to language and currency. This cookie is deleted after one week.|
|Localisation terms accepted||localisation_termsaccepted||Records if the visitor has accepted the pricing terms. This cookie is deleted when you close your browser.|
Schedule 2: List of Third Party Cookies
|ResponseTap cookies||adiLP, adiS, adiV, adiVi||These cookies are used to collect anonymous information about the visitors who call us using the telephone numbers on the website. To learn more about ResponseTap please visit www.responsetap.com.|
|DoubleClick cookies||id||This cookie is used to collect anonymous information about how visitors use our site. To learn more about DoubleClick please visit www.google.com/doubleclick.|