How do I make a complaint?

We're confident that you'll have no cause for complaint on your cruise holiday, but should you need to raise an issue, you can do so by contacting our Customer Relations Department, either by email at or in writing to:

Customer Relations
Fred. Olsen Cruise Lines
Fred. Olsen House
Whitehouse Road

Please allow up to 28 days for a full response from our Customer Relations team, in line with ABTA guidelines.

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