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How do I make a complaint?

We're confident that you'll have no cause for complaint on your cruise holiday, but should you need to raise an issue, you can do so by contacting our Customer Relations Department, either by email at customer.relations@fredolsen.co.uk, or in writing to:

Customer Relations
Fred. Olsen Cruise Lines
Fred. Olsen House
Whitehouse Road
Ipswich
Suffolk
IP1 5LL

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