Cruise Search

Managing my booking

How do I manage my cruise online?

Managing your cruise from the 'My Cruises' section of our website couldn't be easier.  Simply complete the registration form using a secure username and password, and log in to view the details of the Fred. Olsen cruise holidays in your personal cruise organiser anytime you wish. In the 'My Cruises' section of our website you can: Manage future cruises: view all your booked cruises and complete any outstanding guest information. Fill out your Guest Information Form: provide information required for allocation of your tickets - e.g. travel insurance details, next-of-kin contact numbers, etc. Search for and book your Shore Tours: explore the range of exciting Shore Tours for your forthcoming cruises and book in advance. Check your Oceans Loyalty Club membership level: confirm the number of loyalty points you have and see how close you are to the next level of membership, with all the additional benefits it offers. Claim your Oceans Offers: discounts from the National Trust, Halfords, RAC, Sainsbury's, LEGOLAND Windsor and many more. View your Fred. Olsen cruising history: revisit cherished memories of cruises you've enjoyed in the past. Update your account details: amend and update any personal information, including changes to your username and password. If you'd rather speak to a member of our Guest Services team you can get in touch on 0800 0355 145 or via e-mail to guest.services@fredolsencruises.co.uk. Our Guest Services team are available Mon to Fri 8.30am to 6pm, Saturday 9am to 5pm. Click here to login to your My Cruises account.

Where do I find my Guest Information Form?

You'll find your Guest Information Request Form in the 'My Cruises' section of our site.  We kindly request you add your personal details to this as soon as possible, so that we can process your cruise ticket allocation. The details we require include home and email addresses, date of birth, passport details, insurance information and Emergency Contact details, for all guests travelling on your booking. Should any of these details change, you can easily amend your booking information via 'My Cruises' too. If you are experiencing problems completing the Guest Information Form, please call our Guest Services team on 0800 0355 145 or e-mail guest.services@fredolsen.co.uk. Our Guest Services team are available 8:30am to 6pm, Monday to Friday and 9am to 5pm on Saturday. Go to My Cruises 

When can I expect to receive my tickets?

If you booked your cruise directly with Fred. Olsen, you can expect to receive tickets approximately 21 days prior to your cruise departure. If you have booked through a travel agent, please check with them as to when you will receive your tickets. In order to process and send your tickets, we require the usual booking information from you - the quickest way to provide us with the necessary details is by completing our Guest Information Request Form, via the 'My Cruises' section of our website. If you've supplied us with an e-mail address, your ticket will be sent electronically to you. If you have booked through a travel agent, they will send your tickets to you via the post. If you have any questions or concerns, please call our Guest Services team on 0800 0355 145 or e-mail guest.services@fredolsen.co.uk. Our Guest Services team are available 8:30am to 6pm Monday to Friday, and 9am to 5pm on Saturday. Go to My Cruises

How do I get my car parking vouchers?

If you have booked and pre-paid for car parking via Fred. Olsen for Rosyth or Newcastle, a voucher is not required. The car parks at these ports operate a convenient vehicle recognition system, so all we need is for you to let us know your car registration, make and whether you require a disabled parking space at the time of booking. If you have booked car parking with ABP (Southampton), CPS (Liverpool), Relyon or DHB (Dover), you will be advised at the time of booking what documentation will be sent and required to present on arrival at the port. If you have booked a cruise that includes complimentary car parking, you're still required to book a car parking space. Fred. Olsen will issue a complimentary voucher 2 to 3 weeks before sailing and this will be posted directly, or via your travel agent. This complimentary voucher must be presented to car park staff upon arrival. Regrettably, if guests forget this voucher they will be required to pay the full ‘on the day’ rate, which cannot be reimbursed by Fred. Olsen.  

Can I book extras or special treats to celebrate a birthday or anniversary?

Celebrating a special occasion with loved ones and new-found friends on a Fred. Olsen cruise is a wonderful experience, and we offer a range of Cruise Extras to make the day even more special. We cater for birthdays, anniversaries, retirements, renewal of vows, and even special treats for the important people in your lives.  Celebrating a Silver, Pearl, Ruby, Golden, Emerald or Diamond wedding anniversary while on a Fred. Olsen cruise? Let us know, and we'll arrange a fantastic 'special occasion' package on board with our compliments (we simply need a copy of your marriage certificate prior to departure). Similarly, a honeymoon cruise is a unique time and we will help you mark the occasion in style. If it’s a birthday you're celebrating, our special celebration cake presented at dinner rounds off a memorable day. And if you're celebrating a milestone birthday whilst on board - 18th, 21st, 30th, 40th, 50th, 60th, 70th, 80th, 90th or even 100th birthday - let us know and we will organise a special celebration just for you, with our compliments*. Celebratory Packages can be booked through our Guest Services Department on 0800 0355 145 or via e-mail to finalisers@fredolsen.co.uk. Our Guest Services team are available 8:30am to 6pm Monday to Friday, and 9am to 5pm on Saturday.  Find out more

When will I receive my luggage labels?

You will receive your luggage labels in the post from us approximately 2 weeks before your cruise. Please ensure these are placed securely to each piece of luggage you wish to be carried on to the ship by our crew. Your luggage will be taken from you at the port and placed in your cabin, ready for your arrival. If you are concerned that you have not received your luggage labels yet, please contact our Guest Services team on 0800 0355 145 or e-mail guest.services@fredolsen.co.uk. Our Guest Services team are available 8.30am to 6pm Monday to Friday, and 9am to 5pm on Saturday.

If the shore tour I want is fully booked, can I go on a wait list?

If you find that one of the tours you are interested in is fully booked, you can be added to a wait list in case a space on the tour becomes available. You can add yourself to a tour wait list via the 'My Cruises' section of our website, or call our Shore Tours Department on 01473 292 444 (option 2) for further assistance. Our Tours team are available 9am to 5pm, Monday to Friday. Go to My Cruises

Can I cancel my Shore Tour booking?

If, for whatever reason, you need to cancel an already booked Shore Tour, please call the Tours team on 01473 746 163 or email shore.tours@fredolsen.co.uk. Our Tours team are available 9am-5pm Monday to Friday. Please note: A 10% cancellation charge will be incurred should you cancel a tour once on board your ship.

Can I pre-select a restaurant, dining time and table size?

If you have booked your cruise on a Freedom fare you will be able to select your restaurant and dining time, subject to availability. If you’re booked your cruise on an Anchor fare, your dining time, restaurant and table size will be allocated automatically. Freedom fare guests can pre-select a restaurant and choose between early (6.15pm) or late (8.30pm) dining. Freedom fare guests can also request a table for either 2, 4, 6 or 8 people*. However, please note that your table size and allocation requests cannot always be guaranteed. Anchor fare guests can pay a supplement to secure the dining time of your choice, but not the restaurant, for £2.00 per person, per night (subject to availability). For all guests, your allocated evening dining table will remain the same for the duration of your cruise. You are however free to dine in one of our less formal buffet restaurants, which you can visit anytime during opening hours. *Note Boudicca does not have tables for 8. If you wish to discuss your dining options, please call our Guest Services team on 0800 0355 145, or e-mail guest.services@fredolsen.co.uk. Our Guest Services team are available 8:30am to 6pm Monday to Friday, and 9am to 5pm on Saturday. Dining on Balmoral Dining on Braemar Dining on Black Watch Dining on Boudicca

Can I join my friends' table if we've made separate bookings?

Guests can request to sit and dine with friends or family who are on a separate booking. While we cannot guarantee this request, we will do our utmost to meet your requirements. Please call our Guest Services team on 0800 0355 145 to discuss, or e-mail guest.services@fredolsen.co.uk with your booking reference and your request. Our Guest Services team are available 8:30am to 6pm Monday to Friday, and 9am to 5pm on Saturday. Dining on Balmoral Dining on Braemar Dining on Black Watch Dining on Boudicca

When will the balance of my cruise need to be paid?

The balance of your cruise will need to be paid no later than 90 days before the departure date. Any cruise holidays booked after this date require you to pay the full price for your cruise, at the time you make your booking. However, special payment conditions may apply to special or discounted prices. For longer cruises, of 28 days or more, we require an additional deposit of 15% is paid at least 180 days prior to departure. If you wish to make a payment toward your cruise you can do this via the 'My Cruises' section of our website. Alternatively you can contact your travel agent. If you booked directly with Fred. Olsen, please call our Guest Services team on 0800 0355 145. Our Guest Services team are available 8.30am to 6pm Monday to Friday, and 9am to 5pm on Saturday. Go to My Cruises

Can I upgrade my room / cabin?

When it comes to accommodation, our fleet features a range of cabin grades, so you will always find a home-from-home to suit your needs when you book. However as your cruise draws closer you may wish to make your cruise extra special by upgrading your room. If you wish to enquire about upgrade options please contact your agent, or if you have booked direct contact our Reservations team on 0800 0355 130 or email internet@fredolsen.co.uk Please note, room upgrades with Fred. Olsen are subject to availability. Accommodation on Balmoral Accommodation on Braemar Accommodation on Black Watch Accommodation on Boudicca

If for any reason I need to cancel my cruise, what cancellation charges may apply?

You may cancel your cruise holiday, subject to notice to Fred. Olsen Cruise Lines in writing and payment of a cancellation fee in accordance with the following scale: Number of days before departure Cancellation fee being a % of the Contract Price for the Holiday 91 days or more 15% 90-57 days 60% 56-42 days 75% 41-16 days 85% 15 to 0 days 100% The effective date of cancellation is the date of receipt by Fred. Olsen Cruise Lines of written notice to cancel. Please note if you are booked on an Anchor Fare, the cancellation charge is 100%. *For longer cruises of 28 days or more, as guests are required to pay an additional deposit of 15% at least 180 days prior to departure, the cancellation charge is 30% for these cruises between 180 days and 91 days prior to departure. For full details of our cancellation policy please see our terms and conditions. If for any reason you wish to cancel you cruise, you can do so by following the link below and completing the online cancellation form. Cancellation form Terms & Conditions

When can I view and book the shore tours on my cruise?

The shore tours for your holiday will be bookable online in the 'My Cruises' area of our website approximately 6 weeks prior to your cruise departure. You will receive an e-mail from the Tours team informing you when they are available to view and book online. You will also receive a detailed tours brochure in the post to assist in your choice. Once you've booked your tours you will receive an e-mail confirmation and your tickets will be printed for you and placed in your cabin for your arrival. If you experience problems viewing the shore tours on our website, please contact our friendly Shore Tours team on 01473 292 444 (option 2) or e-mail shore.tours@fredolsen.co.uk. Our Shore Tours team are available Monday to Friday, 9am to 5pm. Go to My Cruises

Can I transfer my booking to someone else?

Should you need to transfer your booking to someone else, if you are unable to travel, this can be done (only once) and must be actioned at least 90 days prior to departure (the date your balance is due). The value of the new cruise must be at least 75% of the original booking value, and will also incur a £100.00 per person amendment fee. If you would like to request a name change on a booking,we can process this for you, up to 35 days prior to departure, with a £100.00 amendment fee per name change. Should there be multiple changes of guests on a booking, where none of the original booking party are on the booking, this can be accepted, and will incur the same charges as above.

How do I pay the deposit for my cruise?

You will be required to pay the deposit for your cruise at the time you make your booking - either online or via our friendly Reservations Team.  Bookings made within 90 days of your cruise departure require full payment at the time you make your booking. A deposit of 15% is required for cruises of 28 days or more, if booked more than 180 days in advance, with a second payment of a further 15% required at 180 days before the cruise. This deposit increases to 30% if booked within 180 days of departure. Anchor fares require 100% payment at time of booking. Paying the balance of your cruise