Managing my booking
How do I get my car parking vouchers?
If you have booked and pre-paid for car parking via Fred. Olsen for Rosyth or Newcastle, a voucher is not required. The car parks at these ports operate a convenient vehicle recognition system, so all we need is for you to let us know your car registration, make and whether you require a disabled parking space at the time of booking.
Can I cancel my Shore Tour booking?
If, for whatever reason, you need to cancel an already booked Shore Tour, please call the Destination Experience team on 01473 746 163 or email [email protected]. Our Tours team are available 9am-5pm Monday to Friday.
What type of accommodation do you offer?
You’ll find a range of cabins and suites on board our ships, so you can choose the room type, layout and price to suit you. Much of the accommodation has been refitted as part of our extensive, fleet-wide refurbishment programme making the stylish, comfortable cabins even more of a home from home. We've thought of everything to ensure your time on board with us is as enjoyable, relaxing and carefree as possible. All of our cabins are equipped with climate control, an interactive smart TV, hairdryer, desk, phone, fridge (which can be stocked as a mini-bar) and tea and coffee making facilities as standard.
The price of my cruise has gone down in price since I booked, why is that?
We encourage all of our guests to book their cruise with us in advance. This means you will sail on the itinerary of your choice, in your chosen cabin grade and with other benefits available to you like a choice of dining times and the first chance to book your chosen destination tours – it also means you will have something in the diary to look forward to!
Can I transfer my booking to someone else?
Should you need to transfer your booking to someone else, if you are unable to travel, or if you need to change your cruise to another, this can be done (only once) and must be actioned at least 90 days prior to departure (the date your balance is due). The value of the new cruise must be at least 75% of the original booking value, and will also incur a £100.00 per person non-refundable amendment fee.
When can I view and book the shore tours on my cruise?
Shore Tours are bookable online from approximately 12 weeks prior to departure. You will receive an email, if you have registered an email address with us, from the Destination Experience team, advising you when they are available to view and book through My Cruises on this website.
Top frequently asked questions
- EU Entry/Exit Scheme (EU EES)
- What's included in our Drinks Packages?
- What happens on embarkation day?
- Can I upgrade my cabin?
- How to create a "My Cruises" account
- What's included and what's not included in the price of a cruise?
- What time is check-in?
- What's the dress code on board?
- What to wear on a cruise ship formal night?
- Is there WiFi on board?