Search frequently asked questions
Managing my booking
Can I upgrade my cabin?
Where can I park my car at the port?
Can I transfer my booking to someone else?
Should you need to transfer your booking to someone else, if you are unable to travel, or if you need to change your cruise to another, this can be done (only once) and must be actioned at least 90 days prior to departure (the date your balance is due). The value of the new cruise must be at least 75% of the original booking value, and will also incur a £100.00 per person non-refundable amendment fee.
How do I get my car parking vouchers?
If you have booked and pre-paid for car parking via Fred. Olsen for Rosyth or Newcastle, a voucher is not required. The car parks at these ports operate a convenient vehicle recognition system, so all we need is for you to let us know your car registration, make and whether you require a disabled parking space at the time of booking.
Can I book extras or special treats to celebrate a birthday or anniversary?
Can I cancel my Shore Tour booking?
If for any reason I need to cancel my cruise, what cancellation charges may apply?
How do I pay the deposit for my cruise?
When can I view and book the shore tours on my cruise?
Shore Tours are bookable online from approximately 13 weeks prior to departure. You will receive an email, if you have registered an email address with us, from the Destination Experience team, advising you when they are available to view and book through My Cruises on this website, and on the app.
How do I manage my cruise online?
If the shore tour I want is fully booked, can I go on a waitlist?
When can I expect to receive my tickets?
Where do I find my Guest Information Form?
When will the balance of my cruise need to be paid?
Can I pre-select a restaurant, dining time and table size?
When will I receive my luggage labels?
What type of accommodation do you offer?
You’ll find a range of cabins and suites on board our ships, so you can choose the room type, layout and price to suit you. Much of the accommodation has been refitted as part of our extensive, fleet-wide refurbishment programme making the stylish, comfortable cabins even more of a home from home. We've thought of everything to ensure your time on board with us is as enjoyable, relaxing and carefree as possible. All of our cabins are equipped with climate control, an interactive smart TV, hairdryer, desk, phone, fridge (which can be stocked as a mini-bar) and tea and coffee making facilities as standard.
The price of my cruise has gone down in price since I booked, why is that?
We encourage all of our guests to book their cruise with us in advance. This means you will sail on the itinerary of your choice, in your chosen cabin grade and with other benefits available to you like a choice of dining times and the first chance to book your chosen destination tours – it also means you will have something in the diary to look forward to!