Search frequently asked questions
Managing my booking
Can I book extras or special treats to celebrate a birthday or anniversary?
Celebrating a special occasion with loved ones and new-found friends on a Fred. Olsen cruise is a wonderful experience, and we offer a range of Cruise Extras to make the day even more special.
Can I cancel my Shore Tour booking?
If, for whatever reason, you need to cancel an already booked Shore Tour, please call the Destination Experience team on 01473 746 163 or email email@example.com. Our Tours team are available 9am-5pm Monday to Friday.
Can I transfer my booking to someone else?
Should you need to transfer your booking to someone else, if you are unable to travel, or if you need to change your cruise to another, this can be done (only once) and must be actioned at least 90 days prior to departure (the date your balance is due). The value of the new cruise must be at least 75% of the original booking value, and will also incur a £100.00 per person non-refundable amendment fee.
How do I manage my cruise online?
Managing your cruise from the 'My Cruises' section of our website and app couldn't be easier.
If the shore tour I want is fully booked, can I go on a waitlist?
If you find that one of the tours you are interested in is fully booked, you can be added to a waitlist in case a space on the tour becomes available.
How do I get my car parking vouchers?
If you have booked and pre-paid for car parking via Fred. Olsen for Rosyth or Newcastle, a voucher is not required. The car parks at these ports operate a convenient vehicle recognition system, so all we need is for you to let us know your car registration, make and whether you require a disabled parking space at the time of booking.
If for any reason I need to cancel my cruise, what cancellation charges may apply?
You may cancel your cruise holiday, subject to notice to Fred. Olsen Cruise Lines in writing and payment of a cancellation fee in accordance with the following scale:
How do I pay the deposit for my cruise?
You will be required to pay the deposit for your cruise at the time you make your booking - by credit card, either online or via our friendly Reservations Team.
Can I upgrade my room / cabin?
When it comes to accommodation, our fleet features a range of cabin grades, so you will always find a home-from-home to suit your needs when you book. However as your cruise draws closer you may wish to make your cruise extra special by upgrading your room.
When can I expect to receive my tickets?
If you booked your cruise directly with Fred. Olsen, you can expect to receive tickets approximately 21 days prior to your cruise departure. If you have booked through a travel agent, please check with them as to when you will receive your tickets.
Can I pre-select a restaurant, dining time and table size?
If you have booked your cruise on a Freedom Fare you will be able to select your restaurant and dining time, subject to availability.
Where can I park my car at the port?
If you decide to drive to your departure port you can rest assured that the process will be surprisingly simple and stress-free. At each departure port we have long term established relationships with dedicated parking providers.
When will I receive my luggage labels?
You will receive your luggage labels in the post from us approximately 2 weeks before your cruise.
Where do I find my Guest Information Summary?
You'll find your Guest Information Summary in the 'My Cruises' section of our site and app. After completing all your booking details, we can then organise all your extras and send you your cruise tickets.
When will the balance of my cruise need to be paid?
The balance of your cruise will need to be paid no later than 90 days before the departure date. Any cruise holidays booked after this date require you to pay the full price for your cruise, at the time you make your booking. However, special payment conditions may apply to special or discounted prices.
When can I view and book the shore tours on my cruise?
Shore Tours are bookable online from approximately twelve weeks prior to departure. You will receive an email, if you have registered an email address with us, from the Destination Experience team, advising you when they are available to view and book through My Cruises on this website, and on the app.
What type of accommodation do you offer?
You’ll find a range of cabins and suites on board our ships, so you can choose the room type, layout and price to suit you. Much of the accommodation has been refitted as part of our extensive, fleet-wide refurbishment programme making the stylish, comfortable rooms even more of a home from home. We've thought of everything to ensure your time on board with us is as enjoyable, relaxing and carefree as possible. All of ou rooms are equipped with climate control, an interactive smart TV, hairdryer, desk, phone, fridge (which can be stocked as a mini-bar) and tea and coffee making facilities as standard.