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When can I expect to receive my tickets?
If you booked your cruise directly with Fred. Olsen, you can expect to receive tickets approximately 21 days prior to your cruise departure. If you have booked through a travel agent, please check with them as to when you will receive your tickets.
In order to process and send your tickets, we require the usual booking information from you - the quickest way to provide us with the necessary details is by completing our Guest Information Request Form, via the 'My Cruises' section of our website.
If you've supplied us with an e-mail address, your ticket will be sent electronically to you. If you have booked through a travel agent, they will send your tickets to you via the post.
If you have any questions or concerns, please call our Guest Services team on 0800 0355 145 or e-mail firstname.lastname@example.org.
Our Guest Services team are available 8:30am to 6pm Monday to Friday, and 9am to 5pm on Saturday.
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