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Embark, flights & debark

What time should I expect to disembark?

During your cruise you will be advised of return and disembarkation times by the on board team. Full details of timings will also be printed in The Daily Times. However, we understand that you need to arrange onward transport, or let family and friends know when to pick you up; so please locate your ship, cruise number and arrival date below for the approximate time from which you will disembark your cruise ship. Please note that times shown are approximate and are subject to change without notice.(Note: The disembarkation times shown are the approximate starting times for the disembarkation process to commence. Disembarkation is a staggered process and can take up to two hours to complete, so please allow a suitable length of time for booking onward travel connections).   Balmoral 2018 -  Cruise No. Disembarkation Date Disembarkation Port Approx. Disembarkation Time L1832 19th October Newcastle 07:30 L1833 28th October Newcastle 06:30 L1834 12th November Southampton 07:30 L1835 24th November Southampton 07:30 L1836 8th December Southampton 07:30 L1837 13th December Southampton 08:00 L1838 21st December Southampton 07:30 L1839 5th January 2019 Southampton 07:30 Braemar 2018 -  Cruise No. Disembarkation Date Disembarkation Port Approx. Disembarkation Time M1825 25th October Southampton 07:30 M1826 3rd November Southampton 07:30 M1827 8th November Southampton 07:30 M1828 15th November Southampton 07:30 M1829 3rd December Southampton 07:30 M1830 20th December Barbados *Disembarked by 09:00 M1831 3rd January 2019 Barbados *Disembarked by 09:00 *Note - this is for independent guests only. Boudicca 2018 -  Cruise No. Disembarkation Date Disembarkation Port Approx. Disembarkation Time D1821 18th October  Colombo, Sri Lanka *Disembarked by 09:00 D1822 1st November Mauritius *Disembarked by 09:00 D1823 15th November Mauritius *Disembarked by 09:00 D1824 29th  November Mauritius *Disembarked by 09:00 D1825 13th December Mauritius *Disembarked by 09:00 D1826 27th December Mauritius *Disembarked by 09:00 D1827 10th January 2019 Colombo, Sri Lanka *Disembarked by 09:00 *Note - this is for independent guests only. Black Watch 2018 -  Cruise No. Disembarkation Date Disembarkation Port Approx. Disembarkation Time W1821 18th October Liverpool 08:30 W1822 27th October Liverpool 07:30 W1823 10th November Liverpool 07:30 W1824 12th November Southampton 07:30 W1825(World Cruise) 28th February 2019 Southampton 07:30 W1826 26th November 2018 Barbados *Disembarked by 09:00 W1827 5th January 2019 Brisbane, Australia *Disembarked by 09:00 *Note - this is for independent guests only. If you are sailing on board our river boat, Brabant, please click here to see Embarkation and Disembarkation times.

What are the flight timings on your Fly-Cruises?

Our cruise holidays are typically on sale before airlines release details of their flight times, so unfortunately we are not always able to confirm details at the time of booking. If details are not available when you make your cruise booking, we'll ask you to select your preferred airport (subject to availability), and once we have flight details, they will be advised on your confirmation invoice closer to departure date. When confirmed, your flight information will also be available to view via the 'My Cruises' section of our website. My Cruises Fly-Cruise holidays

What time is check-in?

Your check-in time will be indicated clearly for you on your cruise ticket, which you can expect to receive approximately 21 days prior to your cruise departure. We kindly request you arrive within your allocated time period to ensure we are able to operate a smooth and timely embarkation for all guests joining the vessel. On arrival at the port you will be directed to the luggage drop-off area where porters will be on hand to take your luggage from you. We kindly request that all luggage is labelled and that you carry dress and suit carriers as hand luggage, as these may get damaged when passing through the security scanners. Once the porters have taken your luggage, it will next appear in your room. At check-in you will need to produce both your ticket and passport, so please ensure you have both close at hand. Once checked in, you will be issued with your ship’s pass and you can relax in the cruise terminal lounge until called to board. To assist you with planning travel to the port on the day of departure we provide recommended arrival/check-in times for each cruise, which can be found on your cruise ticket. If you arrive earlier than the time shown for your cruise, you are likely to experience delays in embarking. If you find you will be arriving earlier, we suggest that you take a break for a drink or snack somewhere before heading to the cruise terminal. For fly-cruise holidays, please refer to your flight tickets for details of your check-in time at the airport.  You can find the time for your chosen cruise by locating your ship, cruise number and departure date below for the time we request you arrive from. Balmoral 2018 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than L1833 19th October Newcastle 12:00 L1834 29th October Southampton 15:30 L1835 12th November Southampton 12:00 L1836 24th November Southampton 12:00 L1837 8th December Southampton 12:00 L1838 13th December Southampton 12:00 L1839 21st December Southampton 12:00   Balmoral 2019 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than L1901 5th January 2019 Southampton 12:00 Boudicca 2018 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than D1822 18th October Colombo, Sri Lanka 14:00 D1823 1st November Mauritius 14:00 D1824 15th November Mauritius 14:00 D1825 29th November Mauritius 14:00 D1826 13th December Mauritius 14:00 D1827 27th December Mauritius 14:00 Boudicca 2019 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than D1901 10th January 2019 Colombo, Sri Lanka 14:00 Braemar 2018 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than M1826 25th October Southampton 12:00 M1827 3rd November Southampton 12:00 M1828 8th November Southampton 12:00 M1829 15th November Southampton 12:00 M1830 3rd December Southampton 12:00 M1831 20th December Barbados 14:00 Braemar 2019 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than M1901 3rd January 2019 Barbados 14:00 Black Watch 2018 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than W1822 18th October Liverpool 12:00 W1823 27th October Liverpool 12:00 W1824 10th November Liverpool 12:00 W1825 & W1826 12th November Southampton 12:00 W1827 26th November Barbados 14:00 Black Watch 2019 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than W1901 5th January 2019 Brisbane 14:00 If you are sailing on board our river boat, Brabant, please click here to see Embarkation and Disembarkation times.

What facilities are available at my departure port?

Just like airports, the facilities between cruise departure ports does differ. However, the majority of them offer comfortable seating areas, refreshments and Wi-Fi, enabling you to relax and start to enjoy your cruise holiday from the moment you arrive at the cruise terminal. We kindly request you arrive at your departure port during the time period indicated on your final cruise ticket; this is to ensure we are able to operate a smooth and timely embarkation process. Find out more information on how to get to your chosen departure port.  If you'd like to find out more about your specific departure port, please find links to our departure port's websites below: Dover Edinburgh (Rosyth) Liverpool Newcastle Southampton

What's the procedure for disembarking the ship at the end of my cruise?

We do our utmost to ensure the end of your cruise is a smooth as possible, allowing you to return home relaxed and ready to share your cruise experience with friends and loved ones. To assist you with disembarkation, clear instructions are placed in your room at least 24 hours before your ship docks. We request that your luggage is placed outside your room door on the final night of your cruise holiday, where it will be transferred to the cruise terminal for you. We ask that you adhere to this request as this process helps to reduce unnecessary obstruction of your cruise ship's corridors on the day of disembarkation, enabling you to disembark the cruise ship with ease. On arrival into UK ports, your ship has to be cleared by Customs and Immigration Officials before the disembarkation process can begin. During this time, we invite guests to vacate their rooms, enjoy a leisurely breakfast and relax in one of the public lounges before being called forward for disembarkation. Assistance will be given to those guests with wheelchairs. Should you have a flight home to catch, please speak to Guest Services whilst on board. The team will ensure you disembark in enough time to meet your transfer back to your chosen airport. Once leaving the vessel, please ensure you collect all your luggage from the reclaim area before continuing your onward journey. As luggage reclaim is arranged according to deck colour, it is very important to ensure that your original luggage tags are still attached. Be sure to only take your own belongings, guests who take luggage that doesn't belong to them will incur any charges required to get the luggage back to its rightful owner. Find out more about Disembarkation Times >

Which items am I prohibited from bringing on board?

To ensure a safe and secure environment for our guests and crew, there are strict regulations regarding items that may be considered to be an offensive weapon (in particular knives, including skean-dhu's with a blade over 7cm). Any such items found will be confiscated. Please note only alcohol purchased on board can be consumed on board. Any purchased ashore will be stored for you until the end of your cruise. The safety of our guests is our highest priority and a security check according to Department for Transport’s regulations will be carried out prior to embarkation.  

Are flights included within the price of a Fly-Cruise?

Flights and transfers are included in the price of a Fred. Olsen fly-cruise holiday. Our fly-cruise packages take away the hassle of researching and arranging your own flights and transfers, as we will arrange these for you and include them as part of your holiday. As part of our dedicated flight programme, available on 2018/19 fly-cruises, we also offer the following:  A Duty Management team at the airport to assist with any enquiries Inflight-pack which includes an eye-mask, socks, toothbrush & toothpaste and ear plugs A two-course meals and drinks service If you choose to book ‘Cruise Only’, you will have to arrange flights and transfers yourself. This option gives you the freedom to select your own flight times and departure airport, and enjoy time to explore a destination before or after you cruise. Look for these options online when booking your fly-cruise, or call our friendly Reservations Team on 01473 742 424. Fly-Cruise holidays

What facilities are available at my departure port?

Just like airports, the facilities between cruise departure ports does differ. However, the majority of them offer comfortable seating areas, refreshments and Wi-Fi, enabling you to relax and start to enjoy your cruise holiday from the moment you arrive at the cruise terminal. We kindly request you arrive at your departure port during the time period indicated on your final cruise ticket; this is to ensure we are able to operate a smooth and timely embarkation process. Find out more information on how to get to your chosen departure port.  If you'd like to find out more about your specific departure port, please find links to our departure port's websites below: Dover Edinburgh (Rosyth) Liverpool Newcastle Southampton

What transfers are available to get to the port or airport?

Eavesway Cruiselink is a great way to travel to and from your next Fred. Olsen cruise* from Southampton, Dover or Newcastle. As the official UK coach travel provider to Fred. Olsen Cruise Lines, you can be confident of an efficient and punctual service, making getting to and from the port as relaxing and stress-free as possible. All of their coaches come free equipped with air conditioning, WC/washroom and ample legroom, with Wi-Fi available on most vehicles. And with selected pick-up points across the UK taking you right up to the terminal, it’s easier than ever to join one of our comfortable and spacious Cruiselink vehicles driven by our team of friendly, experienced drivers. To book your Cruiselink seats today simply call us on 01942 727 985, speak to your travel agent or visit www.eaveswaytravel.com *Cruiselink service only available for Fred. Olsen cruises of 5 nights and above, operating to/from Southampton, Dover and Newcastle. Offices open Mon-Fri 0900-1700hrs, Sat 0900-1300hrs. Closed Sun & Bank Holidays. Routing and service details subject to change; please check before booking your cruise. Full T&Cs at www.eaveswaytravel.com/terms Alternatively, if you would prefer to make your own way to your ship, you'll find that there are great road and rail links to each of our ports. For driving directions, parking, trains routes and taxi information for your specific port, please click the relevant link below.  > Departing from Dover > Departing from Southampton > Departing from Newcastle > Departing from Rosyth > Departing from Liverpool

Can I pre-book my seat on my flight?

On dedicated flights operated by Thomas Cook Airlines on behalf of Fred. Olsen Cruise Lines, guests can pre book their seats. This applies on flights to/from Aqaba, Abu Dhabi, Barbados, Colombo, Manaus & Mauritius. Economy CabinTo pre-book seats in the economy cabin, you will need to book directly with Thomas Cook Airlines. You can book in two ways; OnlineYou can access Thomas Cook Airlines website at www.thomascookairlines.com Click on ‘manage my booking’ Select the ‘other tour operator’ option Using the drop down menu, select ‘Fred. Olsen’ Via telephoneYou can call Thomas Cook Airlines on 01733 224330, (selecting option four, then option two and finally option two), to make your booking.When making your booking, please have the following information to hand; Date of flight(s) Flight number(s). This can be found on your booking confirmation or flight itinerary. If you are unsure of your flight number, please call Fred. Olsen Guest Services on 0800 0355 120. Important – Please double check your flight number when pre-booking your seat as Thomas Cook often operate their own seperate scheduled flight on the same route and same same day. Flight route (i.e. Gatwick to Barbados) Fred. Olsen booking reference. This can be found in the top right section of your Booking Confirmation Names of all guests travelling Date of birth for all guests travelling Contact e-mail address & telephone number for the lead guest Credit, or debit card Prices to pre-book economy seats start from just £22 per person one way. Premium CabinIf you are travelling in Premium Class, please contact Fred. Olsen Cruise Lines directly on 0800 0355 120 to pre-book your seat. At time of booking, you will need your Fred. Olsen Booking Reference. For flights operating in the Winter 2018/19 season, there is no charge to pre-book your flight seat in Premium Class. You can view the Premium Cabin seating plan for your selected flight here:> Barbados, Aqaba & Abu Dhabi.pdf > Manaus, Colombo & Mauritius.pdfTerms & Conditions:  Economy Cabin:Full payment due at time of booking.Booking must be made direct with Thomas Cook Airlines.Economy cabin seat bookings close 48 hours prior to departure.Cancellation charges - free of charge if more than 12 weeks prior to departure. Within 12 weeks of departure, 100% cancellation charges apply.Premium Cabin:Booking must be made direct with Fred. Olsen Cruise Lines.Premium cabin seat bookings close four working days prior to departure.