Embark, flights & debark

What time is check-in?

Your check-in time will be indicated clearly for you on your cruise ticket, which you can expect to receive approximately 21 days prior to your cruise departure. We kindly request you arrive within your allocated time period to ensure we are able to operate a smooth and timely embarkation for all guests joining the vessel. On arrival at the port you will be directed to the luggage drop-off area where porters will be on hand to take your luggage from you. We kindly request that all luggage is labelled and that you carry dress and suit carriers as hand luggage, as these may get damaged when passing through the security scanners. Once the porters have taken your luggage, it will next appear in your room. At check-in you will need to produce both your ticket and passport, so please ensure you have both close at hand. Once checked in, you will be issued with your ship’s pass and you can relax in the cruise terminal lounge until called to board. To assist you with planning travel to the port on the day of departure we provide recommended arrival/check-in times for each cruise, which can be found on your cruise ticket. If you arrive earlier than the time shown for your cruise, you are likely to experience delays in embarking. If you find you will be arriving earlier, we suggest that you take a break for a drink or snack somewhere before heading to the cruise terminal. For fly-cruise holidays, please refer to your flight tickets for details of your check-in time at the airport.  More information on getting to your UK departure port > You can find the time for your chosen cruise by locating your ship, cruise number and departure date below for the time we request you arrive from. Balmoral 2019 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than L1920 16th August Newcastle 12:00 L1921 23rd August Newcastle 12:00 L1922 28th August Newcastle 12:00 L1923 8th September Newcastle 12:00 L1924 16th September Newcastle 12:00 L1925 27th September Newcastle 12:00 L1926 6th October Newcastle 12:00 L1927 19th October Dover 12:00 L1928 24th October Southampton 18:00 L1929 8th November Southampton 12:00 L1930 15th November Southampton 12:00 L1931 29th November Southampton 12:00 L1932 20th December Southampton 12:00 L1933 22nd December Southampton 12:00   Balmoral 2020 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than L2001 6th January 2020 Southampton 12:00   Boudicca 2019 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than D1919 23rd August Dover 12:30 D1920 28th August Dover 12:30 D1921 6th September Dover 12:30 D1922 15th September Dover 12:30 D1923 26th September Dover 12:30 D1924 3rd October Dover 12:30 D1925 10th October Tenerife* 14:00 D1926 31st October Cape Town* 14:00 D1927 14th November Victoria* 14:00 D1928 28th November Phuket* 14:00 D1929 12th December Bali* 14:00 Boudicca 2020 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than D2001 9th January 2020 Cairns* 14:00 D2002 23rd January Bali* 14:00 D2003 6th February Colombo* 14:00 D2004 20th February Dubai* 14:00 D2005 5th March Limassol* 14:00 * For independent fly cruise guests. Braemar 2019 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than M1921 22nd August Southampton 12:30 M1922 27th August Southampton 12:30 M1923 7th September Southampton 12:30 M1924 14th September Southampton 12:30 M1925 27th September Southampton 12:30 M1926 22nd October Southampton 12:30 M1927 30th October Southampton 12:30 M1928 24th November Southampton 12:30 M1929 3rd December Southampton 12:30 M1930 19th December Barbados* 14:00 Braemar 2020 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than M2001 2nd January 2020 La Romana* 14:00 M2002 16th January Barbados* 14:00 M2003 30th January La Romana* 14:00 M2004 13th February Barbados* 14:00 M2005 27th February La Romana* 14:00 M2006 12th March 2020 Barbados* 14:00 Black Watch 2019 -  Cruise No. Embarkation Date Embarkation Port Arrive No Earlier Than W1918 21st August Liverpool 12:30 W1919 26th August Liverpool 12:30 W1920 3rd September Liverpool 12:30 W1921 10th September Liverpool 12:30 W1922 20th September Liverpool 12:30 W1923 3rd October Liverpool 12:30 W1924 12th October Liverpool 12:30 W1925 28th October Liverpool 12:30 W1926 11th November Liverpool 12:30 W1927 26th November Liverpool 12:30 W1928 21st December Southampton 14:00 W1929 22nd December  Southampton 12:30 If you are sailing on board our river boat, Brabant, please click here to see Embarkation and Disembarkation times.

What are the flight timings on your Fly-Cruises?

Our cruise holidays are typically on sale before airlines release details of their flight times, so unfortunately we are not always able to confirm details at the time of booking. If details are not available when you make your cruise booking, we'll ask you to select your preferred airport (subject to availability), and once we have flight details, they will be advised on your confirmation invoice closer to departure date. When confirmed, your flight information will also be available to view via the 'My Cruises' section of our website. My Cruises Fly-Cruise holidays

What facilities are available at my departure port?

Just like airports, the facilities between UK cruise departure ports does differ. However, the majority of them offer comfortable seating areas, refreshments and Wi-Fi, enabling you to relax and start to enjoy your cruise holiday from the moment you arrive at the cruise terminal. We kindly request you arrive at your departure port during the time period indicated on your final cruise ticket; this is to ensure we are able to operate a smooth and timely embarkation process. Find out more information on how to get to your chosen departure port.  If you'd like to find out more about your specific UK departure port, please find links to our departure port's websites below: Dover Edinburgh (Rosyth) Liverpool Newcastle Southampton

What's the procedure for disembarking the ship at the end of my cruise?

We do our utmost to ensure the end of your cruise is a smooth as possible, allowing you to return home relaxed and ready to share your cruise experience with friends and loved ones. To assist you with disembarkation, clear instructions are placed in your room at least 24 hours before your ship docks. We request that your luggage is placed outside your room door on the final night of your cruise holiday, where it will be transferred to the cruise terminal for you. We ask that you adhere to this request as this process helps to reduce unnecessary obstruction of your cruise ship's corridors on the day of disembarkation, enabling you to disembark the cruise ship with ease. On arrival into UK ports, your ship has to be cleared by Customs and Immigration Officials before the disembarkation process can begin. During this time, we invite guests to vacate their rooms, enjoy a leisurely breakfast and relax in one of the public lounges before being called forward for disembarkation. Assistance will be given to those guests with wheelchairs. Should you have a flight home to catch, please speak to Guest Services whilst on board. The team will ensure you disembark in enough time to meet your transfer back to your chosen airport. Once leaving the vessel, please ensure you collect all your luggage from the reclaim area before continuing your onward journey. As luggage reclaim is arranged according to deck colour, it is very important to ensure that your original luggage tags are still attached. Be sure to only take your own belongings, guests who take luggage that doesn't belong to them will incur any charges required to get the luggage back to its rightful owner. Find out more about Disembarkation Times >

What time should I expect to disembark?

During your cruise you will be advised of return and disembarkation times by the on board team. Full details of timings will also be printed in The Daily Times. However, we understand that you need to arrange onward transport, or let family and friends know when to pick you up; so please locate your ship, cruise number and arrival date below for the approximate time from which you will disembark your cruise ship. Please note that times shown are approximate and are subject to change without notice.(Note: The disembarkation times shown are the approximate starting times for the disembarkation process to commence. Disembarkation is a staggered process and can take up to two hours to complete, so please allow a suitable length of time for booking onward travel connections). Balmoral 2019 -  Cruise No. Disembarkation Date Disembarkation Port Approx. Disembarkation Time L1919 16th August Newcastle 07:30 L1920 23rd August Newcastle 07:30 L1921 28th August Newcastle 07:30 L1922 8th September Newcastle 07:30 L1923 16th September Newcastle 07:30 L1924 27th September Newcastle 07:30 L1925 6th October Newcastle 07:30 L1926 18th October Dover 07:00 L1927 24th October Southampton 07:30 L1928 8th November Southampton 07:30 L1929 15th November Southampton 07:30 L1930 29th November Southampton 07:30 L1931 20th December Southampton 07:30 L1932 22nd December Southampton 07:30 L1933 6th January 2020 Southampton 07:30   Braemar 2019 -  Cruise No. Disembarkation Date Disembarkation Port Approx. Disembarkation Time M1920 22nd August Southampton 07:30 M1921 27th August Southampton 07:30 M1922 7th September Southampton 07:30 M1923 14th September Southampton 07:30 M1924 27th September Southampton 07:30 M1925 22nd October Southampton 07:30 M1926 30th October Southampton 07:30 M1927 24th November Southampton 07:30 M1928 3rd December Southampton 07:30 M1929 19th December  Barbados* 09:00   Braemar 2020 -  Cruise No. Disembarkation Date Disembarkation Port Approx. Disembarkation Time M1930 2nd January 2020 La Romana* 09:00 M2001 16th January Barbados* 09:00 M2002 30th January La Romana* 09:00 M2003 13th February Barbados* 09:00 M2004 27th February La Romana* 09:00 M2005 12th March Barbados* 09:00 M2006 28th March Southampton 09:00 *Note - this is for independent guests only. Boudicca 2019 -  Cruise No. Disembarkation Date Disembarkation Port Approx. Disembarkation Time D1918 23rd August Dover 07:30 D1919 28th August Dover 07:30 D1920 6th September Dover 07:30 D1921 15th September Dover 07:30 D1922 26th September Dover 07:30 D1923 3rd October Dover 07:30 D1924 10th October Tenerife* 09:00 D1925 31st October Cape Town* 09:00 D1926 14th November Victoria* 09:00 D1927 28th November Phuket* 09:00 D1928 12th December Bali* 09:00 D1929 9th January 2020 Cairns* 09:00   Boudicca 2020 -  Cruise No. Disembarkation Date Disembarkation Port Approx. Disembarkation Time D2001 23rd January 2020 Bali* 09:00 D2002 6th February Colombo* 09:00 D2003 20th February Dubai* 09:00 D2004 5th March Limassol* 09:00 D2005 19th March Dover 09:00   Black Watch 2019 -  Cruise No. Disembarkation Date Disembarkation Port Approx. Disembarkation Time W1917 21st August Liverpool 07:30 W1918 26th August Liverpool 07:30 W1919 3rd September Liverpool 07:30 W1920 10th September Liverpool 07:30 W1921 20th September Liverpool 07:30 W1922 3rd October Liverpool 07:30 W1923 12th October Liverpool 07:30 W1924 28th October Liverpool 07:30 W1925 11th November Liverpool 07:30 W1926 26th November Liverpool 07:30 W1927 7th December Liverpool 07:30 W1928 22 December Southampton 07:30 W1929 6th January 2019 Southamton 07:30 *Note - this is for independent guests only. If you are sailing on board our river boat, Brabant, please click here to see Embarkation and Disembarkation times.

What facilities are available at my departure port?

The main evening shows are typically performed after both the first and second dinner sittings, so everyone gets the chance to watch the entertainment on offer without rushing to get a good seat. Showtime details can vary slightly, but will be published each day in The Daily Times programme, found in your room or available to view on the app. Evening shows also include late night cabaret acts and alternative light entertainment throughout the ship. Activities & Entertainment

Can I pre-book my seat on my flight?

On dedicated flights operated by Thomas Cook Airlines on behalf of Fred. Olsen Cruise Lines, guests can pre-book their seats. This applies on flights to/from Aqaba, Abu Dhabi, Barbados, Colombo, Manaus & Mauritius. Economy CabinTo pre-book seats in the economy cabin, you will need to book directly with Thomas Cook Airlines. You can book in two ways: OnlineYou can access Thomas Cook Airlines website. Click on ‘manage my booking’ Select the ‘other tour operator’ option Using the drop-down menu, select ‘Fred. Olsen’ Your booking number will be your Fred. Osen booking reference, which can be found in the top right-hand corner of your booking confirmation/invoice. Via telephoneYou can call Thomas Cook Airlines on 01733 224 330, (selecting option four, then option two and finally option two), to make your booking.When making your booking, please have the following information to hand; Date of flight(s) Flight number(s). This can be found on your booking confirmation or flight itinerary. Your flight number will begin with the letters MT, followed by four numbers. If you are unsure of your flight number, please call Fred. Olsen Guest Services on 0800 0355 120. Important – Please double check your flight number when pre-booking your seat as Thomas Cook often operate their own separate scheduled flight on the same route and same day. Flight route (i.e. Gatwick to Barbados) Fred. Olsen booking reference. This can be found in the top right section of your Booking Confirmation Names of all guests travelling Date of birth for all guests travelling Contact e-mail address & telephone number for the lead guest Credit, or debit card Prices to pre-book economy seats start from just £22 per person one way. Premium Economy If you are travelling in Premium Economy, please contact Fred. Olsen Cruise Lines directly on 0800 0355 120 to pre-book your seat. At time of booking, you will need your Fred. Olsen Booking Reference. For flights operating in the Winter 2018/19 season, there is no charge to pre-book your flight seat in Premium Economy. You can view the Premium Economy seating plan for your selected flight here:> Barbados, Aqaba & Abu Dhabi.pdf> Manaus, Colombo & Mauritius.pdfAirport Assistance/Medical RequestsIf you require mobility assistance at the airport, would like to discuss a medical condition that you feel the airline should be made aware of, or have any special dietary requirements for your flight, please call our Guest Services Department on 0800 0355 120 or email guest.services@fredolsen.co.uk. This includes: Assistance from check-in to the boarding gate Assistance from check-in to the aircraft steps (ambulift) Assistance from check-in to your aircraft seat Require a seat close to the toilet/exit, due to a medical condition Special dietary requirements for the meals on board your flight Please note that if you are flying with Thomas Cook Airlines, all assistance or special requests must be advised to Fred. Olsen Cruise Lines and not directly with the airline. Terms & Conditions Economy Cabin: Full payment due at time of booking. Booking must be made direct with Thomas Cook Airlines. Economy cabin seat bookings close 48 hours prior to departure. Cancellation charges - free of charge if more than 12 weeks prior to departure. Within 12 weeks of departure, 100% cancellation charges apply. Premium Cabin: Booking must be made direct with Fred. Olsen Cruise Lines. Premium cabin seat bookings close four working days prior to departure.

Are flights included within the price of a Fly-Cruise?

Flights and transfers are included in the price of a Fred. Olsen fly-cruise holiday. We believe that your fly-cruise should be a relaxing, stress-free experience from start to finish. This is why we offer a dedicated flight programme with Thomas Cook, which includes all of the following: ✔ The choice of Economy, or Premium Economy seating ✔ A management team at the airport to assist with any enquiries ✔ Inflight-pack which includes an eye-mask, toothbrush & toothpaste and ear plugs ✔ A two-course meals and drink service If you choose to book ‘Cruise Only’, you will have to arrange flights and transfers yourself. This option gives you the freedom to select your own flight times and departure airport, and enjoy time to explore a destination before or after you cruise. These options will be available for you online when booking your fly-cruise, or when you book via our friendly Reservations Team on 01473 742 424. If you have already booked and wish to see if you can upgrade your seat to Premium Economy, please call our Reservations Team on 01473 742 424. Fly-Cruise holidays

What transfers are available to get to the port or airport?

Eavesway Cruiselink is a great way to travel to and from your next Fred. Olsen cruise* from Southampton, Dover or Newcastle. As the official UK coach travel provider to Fred. Olsen Cruise Lines, you can be confident of an efficient and punctual service, making getting to and from the port as relaxing and stress-free as possible. All of their coaches come free equipped with air conditioning, WC/washroom and ample legroom, with Wi-Fi available on most vehicles. And with selected pick-up points across the UK taking you right up to the terminal, it’s easier than ever to join one of our comfortable and spacious Cruiselink vehicles driven by our team of friendly, experienced drivers. To book your Cruiselink seats today simply call us on 01942 727 985, speak to your travel agent or visit www.eaveswaytravel.com *Cruiselink service only available for Fred. Olsen cruises of 5 nights and above, operating to/from Southampton, Dover and Newcastle. Offices open Mon-Fri 0900-1700hrs, Sat 0900-1300hrs. Closed Sun & Bank Holidays. Routing and service details subject to change; please check before booking your cruise. Full T&Cs at www.eaveswaytravel.com/terms Alternatively, if you would prefer to make your own way to your ship, you'll find that there are great road and rail links to each of our ports. For driving directions, parking, trains routes and taxi information for your specific port, please click the relevant link below.  > Departing from Dover > Departing from Southampton > Departing from Newcastle > Departing from Rosyth > Departing from Liverpool

Which items am I prohibited from bringing on board?

To ensure a safe, secure and enjoyable environment for our guests and crew, please be advised that the certain items are not permitted on board. To avoid items being confiscated at embarkation or on board the vessel, please ensure you are not in possession of any of the following prohibited items: Items with heating elements or open flames Certain items that generate heat or produce an open flame. This includes clothing irons, hotplates, candles, incense, kettles and any other item that may create a fire hazard. Curling tongs, hair straighteners and hair dryers are permitted on board but should be used with care, and guests are requested to ensure they are turned off when not in use. Please note: Butane powered devices such as hair straighteners and tongs are permitted but should not be packed in luggage as they may be inadvertently switched on when luggage is being transported. Weapons, Explosives and other dangerous items Weapons (including any item with a blade in excess of 7cm), explosives, or any other item that, in the opinion of the crew, presents a potential risk of harm to persons or property. This includes imitation or replica firearms, craft knives and cut throat razors. Drugs and other illegal substances Illegal drugs or other illegal substances will be confiscated and appropriate action taken, which may include removal from the ship and involvement of appropriate authorities. Alcohol Guests are not permitted to bring their own alcoholic beverages on board and only alcohol purchased on board may be consumed. Fred. Olsen Cruise Lines reserves the right to inspect containers at any time. Alcoholic beverages that are purchased as duty free onboard or in ports of call (which must be presented to security upon re-boarding), will be held until the last night of the cruise and returned to the guest. Items containing incapacitating substances This includes gas guns, tear gas sprays, mace, phosphorus, acid and any other item that contains other dangerous chemicals. Radios Any piece of radio equipment that transmits and has a power output in excess of 5 watts. Drones & Flying Objects Drones and any other types of flying objects regardless of size or propulsion system. If any item is confiscated and deemed that it can be lawfully returned, the item will be given back at the end of the cruise. Any illegal items will be confiscated and the appropriate authorities advised.