Search frequently asked questions
Do you have professional photographers on board?
Are there tea and coffee making facilities in all cabins?
Are there hair stylists on board?
Will there be a religious service on board?
Do you have dance hosts/hostesses on board?
What facilities will my cabin have?
What times are the evening shows?
Do the cabins on board have a bath, shower, or both?
What's the dress code on board?
What should I wear on formal night?
Is there a fridge in my cabin?
Will I be able to make phone calls whilst on board?
What is there to do on board?
Do you have a Library on board?
Do you have public toilets in communal areas?
Is there a gym on board?
Where are the smoking areas on board?
Is a hairdryer provided in my cabin?
Is there WiFi on board?
Are bicycles allowed on board?
Where can I store my luggage on board?
Are there safes in the cabins on board?
How many formal and theme nights are there on my cruise?
How many swimming pools do you have on your ships?
Can I join my friends' table if we've made separate bookings?
Can I open the windows in my cabin?
It’s not possible to open the portholes and picture windows in Ocean View Cabins, but if you are staying in a Balcony Room or a Suite, you will be able to open your French windows and take in stunning scenic views from the comfort of your own private space - ideal for catching the sunrise while your room-mate sleeps, sun-bathing in the midday sunshine or stargazing in the company of your loved one.
What type of plug / electricity sockets are used in the cabins?
Can I do my washing and ironing on board?
All of our ships have at least one fully equipped Laundry Room, complete with self service washing machines filled with with detergent. Just collect a token from Guest Services (there is a small fee for this service) and pop it in the machine. Also in the Laundry Rooms are tumble driers, irons and ironing boards.
Do you have a Doctor or medical facilities on board?
For your peace of mind, all of our cruise ships have a Medical Centre offering primary and emergency care, with a doctor and/or nurse on call at all times. All our cruise ships also have two qualified nurses on board. The Medical Centres operate outside of British and European health services and charges are levied for consultations, investigations, prescriptions and room visits. A scale of charges is displayed in each Medical Centre, and charges incurred will be billed to your on board account. We would ask that any guest taking medication brings adequate supplies to last the duration of the cruise. Please ensure you pack medication in your hand luggage, if required, en route to your ship.
Are towels provided on board?
Yes, white bathroom towels are provided in all cabins. Whilst using your ship's pools, saunas and steam rooms we ask that you utilise the blue towels provided in your cabin's wardrobe.* We politely request that guests do not use their blue towels to reserve sunbeds on deck, or take ashore.
Are toiletries provided in my cabin?
What is your procedure for tipping on board?
Gratuities for our dedicated service team are not included in the cost of your holiday. While tipping is entirely at your discretion, we pride ourselves on the service offered to our guests, and are confident that you’ll wish to reward staff on board for the attention you receive.
When do I need to settle my on board account?
Do you provide bathrobes in all cabins?
Am I able to reserve a sunbed?
For the comfort, consideration and convenience of all guests, we do not allow deck chairs or sunbeds to be reserved on board our ships. If any towels or personal belongings are left unattended for 30 minutes or longer, our staff reserve the right to remove them. Any removed items will be stored safely for guests to collect. For more information, please contact Guest Services on board, or refer to the copy of the Daily Times guest newsletter provided in your cabin.
Can I order flowers on board?
What treatments are offered in your Spa?
Do you have facilities for visual and/or hearing impaired guests?