On Board

Do you have professional photographers on board?

To help fill your holiday album with some of your most memorable cruise experiences, our professional photographers are on hand throughout your holiday to capture those special moments. High quality photographs are processed on a daily basis and clearly displayed to help you decide which to purchase. Our studio team can also assist with the processing of your own digital images, in addition to selling other photograpic items. It is also possible to purchase a highlights DVD of your cruise from our on board photographers; a special momento for you to cherish and show to friends and loved ones back home.

Are there tea and coffee making facilities in all rooms?

All rooms offer complimentary tea and coffee making facilities for your personal use. Guests can also choose to visit the Tea & Coffee Stations on each of the vessels, which are open 24 hours a day. Offering a selection of Twinings teas including breakfast and herbal along with a coffee machine. For a more premium experience, visit the Bookmark Café for a delicious speciality hot drink, or melt in the mouth chocolates. Amenities & Facilities

Are there hair stylists on board?

Each of our ships has a hair salon within the Atlantis Spa catering for both ladies and gentleman. Our stylists can cut, colour and finish your hair just how you like it – ideal if you’re hoping to impress on formal night, fancy experimenting with a new look or are looking to primp and perfect your current style. When you know you look good you’re more likely to feel good, so why not treat yourself? After all, you are on holiday! > Atlantis Spa

Will there be a religious service on board?

After breakfast on Sundays during days at sea, the Cruise Director or Deputy will lead prayers and readings. On Easter and Christmascruises, as well as Grand Voyages, a member of the clergy will lead an interdenominational service.

Do you have dance hosts/hostesses on board?

Each of our ships has a small team of friendly, capable dance hosts, (male and female), available during dance classes and evening dance sessions. We wish to ensure that anyone requiring a dance partner does not have to wait too long to show off their dance skills, whether it's the Quickstep, Ballroom, Foxtrot or the Tango - our team are always ready to join you on the dance floor. It's all part of our commitment to ensure the entertainment on a Fred. Olsen cruise holiday is as memorable as the destinations en route. Activities & Entertainment

What facilities will my room/cabin have?

When it comes to accommodation, our fleet of four ocean-going ships feature a range of choices, so you can pick what suits you best. Interior Rooms offer all the space, comfort and amenities you’ll need, while Ocean View Rooms have the additional benefit of a porthole or picture window. Many are more spacious than Interior Rooms too, particularly if you book a Superior Ocean View. Each room grade on our cruise ships offer the following facilites as standard: Smart HD TVs Climate control (Air conditioning) Telephone Hairdryer Safe Mini fridge (with option to fill with minibar items on request) Tea & Coffee making facilities Turndown Service For a distinctly superior experience, a Suite allows you to indulge a little more, with extra space so you can really unwind in style. Many suites come with Suite Dreams benefits too, including canapés, a welcome bottle of sparkling wine and complimentary pressing of formal wear. Accommodation on Balmoral Accommodation on Braemar Accommodation on Black Watch Accommodation on Boudicca

What times are the evening shows?

The main evening shows are typically performed after both the first and second dinner sittings, so everyone gets the chance to watch the entertainment on offer without rushing to get a good seat. Showtime details can vary slightly, but will be published each day in The Daily Times programme. Evening shows also include late night cabaret acts and alternative light entertainment throughout the ship. Activities & Entertainment

Do the rooms on board have a bath, shower, or both?

All of our cruise ships have a limited number of room grades with both a bathtub and a shower. Where a bathtub is specified, the shower will usually be over the bathtub. These rooms grades can be found on the deck plans for your chosen cruise ship, and are indicated by a triangle symbol. Accommodation on Balmoral Accommodation on Braemar Accommodation on Black Watch Accommodation on Boudicca

What's the dress code on board?

Packing for your cruise holiday with Fred. Olsen is simple. The dress code is designed to ensure you feel relaxed and comfortable during your days and evenings on board, as well as your time ashore. This handy guide will help you decide what to pack for your cruise holiday. Evening wear Evening wear is simple on a Fred. Olsen cruise. Most evenings are smart casual with a few formal nights providing the chance to dress up. And just to add some fun to the cruise, there may also be some optional theme nights on longer sailings. Formal evenings Depending on the length of your cruise holiday there will be one or more formal evenings whilst you are on board for cruise durations longer than six nights. This is your chance to ‘dress to impress’ and add glitz and glamour to your dining experience. Most men opt to wear either a dinner jacket, or dark suit and tie. Ladies are often seen looking fabulous in anything from a cocktail-style dress to a full-length ball gown or evening suit. All Fred. Olsen cruise ships feature a casual dining experience for those guests who do not wish to join the formal evenings. Dress code for these restaurants is smart casual every evening. Find out more> Smart casual evenings Most evenings during your cruise holiday will be smart casual evenings so you can feel relaxed and comfortable whilst enjoying your dinner. For men, a pair of trousers, chinos or smart white or dark jeans, coupled with a polo shirt or shirt is perfectly acceptable. Some guests prefer to wear a jacket or tie which is also fine. The choice is yours. Ladies’ dress can often range from tailored trouser suits and stylish dresses to casual separates and summer dresses. Please note: trainers, T-shirts, shorts and tracksuits are not allowed in the restaurants for evening dining. We reserve the right to decline entry to those who refuse to show this courtesy to their fellow guests. British Night Most cruises of over 5 nights duration have a British Night, so dress in your best red, white and blue outfit, wave your Union Jack and sing-a-long as we celebrate Britain in style. With a feast of British-themed food, music and entertainment to enjoy, this special evening is sure to be a highlight of your holiday. Day wear on board Whether enjoying the sea views from the deck, or participating in the many activities available, we want you to feel at ease. Casual wear is perfectly acceptable for your days on board with many guests opting for shorts and a T-shirt or polo shirt while cruising in sunny climes, and a pair of light-weight trousers and a sweater or jacket for cooler daytime temperatures. Whilst on deck, bathing suits are a must to ensure you can make the most of the pools and Jacuzzis on board. A pair of flip flops or sandals are advisable as the decks can sometimes get very warm (please take care, as the decks can be slippery too). A T-shirt and casual shorts is often preferred for lounging by the pool. Don’t forget your hat, sunglasses and sun cream, as the sun can be a lot stronger at sea. Dress is smart casual during lunch time and as a courtesy to their fellow cruisers, guests are asked not to wear bathing suits or vests in the restaurants. However, smart shorts and a T-shirt are perfectly acceptable. Day wear ashore The weather can vary greatly depending on your destination and the time of year you cruise. For warm weather destinations like the Canaries, Mediterranean and the Caribbean, typical summertime wear such as T-shirts, shorts or swimwear are fine. For Shore Tours that include visits to churches, museums or cathedrals, it is advisable to dress a little more conservatively. For cruises to cooler destinations, a pair of trousers, a jumper or jacket and a raincoat are recommended, as the weather can be changeable. Whichever type of cruise you choose to embark on, a pair of comfortable walking shoes is strongly recommended to explore some of the fabulous destinations you will be visiting in comfort. > More on what to pack for a Fred. Olsen cruise

What should I wear on formal night?

Depending on the length of your cruise holiday there will be one or more formal evenings whilst you are on board. This is your chance to ‘dress to impress’ and add glitz and glamour to your dining experience. Most men opt to wear either a dinner jacket, or dark suit and tie. Ladies are often seen looking fabulous in anything from a cocktail-style dress to a full-length ball gown. All Fred. Olsen cruise ships feature a casual dining experience for those guests who do not wish to join the formal evenings. Dress code for these restaurants is smart casual every evening. These restaurants are Palms Café (Braemar and Balmoral), Secret Garden Café (Boudicca) and The Brigadoon (Black Watch). One of our most popular evenings is British Night, where guests choose to dress in red, white and blue. The exact number of formal nights, including any theme nights will be highlighted on your cruise ticket. Below is a guide to the number of formal nights you can expect to enjoy on cruises of various durations. 3 nights or less  Smart casual throughout 3 - 5 nights Captain's Welcome Party, but no formal nights 6 nights Captain's Welcome Party + 1x formal night 7- 12 nights Captain's Welcome Party + 2x formal nights 13- 20 nights Captain's Welcome Party + 3x formal nights 22 nights + Captain's Welcome Party + 1x formal night each week

Is there a fridge in my room?

All rooms on board Balmoral, Braemar, Boudicca and Black Watch all feature fridges. Mini fridges are available for use in all suites on board each of our ships.   

Will I be able to make phone calls whilst on board?

Whilst on board and out of range of usual phone network providers, guests can connect to our ships satellite-based roaming network. If you intend to use this service, we recommend you call your service provider before your cruise. You will need to check that you have International Roaming enabled and we'd recommend you check for all charges that may apply. Whilst on board your phone will automatically register to our network if data roaming is left on. If you require any assistance whilst on board you can visit our Guest Services desk where they will be happy to help. Calls can also be made from your cabin phone with charges applied directly to your on board account. Find out more about family or friends keeping in contact with you while you're on your cruise >

What is there to do on board?

Many guests find they enjoy a break from watching the world go by as they sail to the next thrilling destination, which is each Fred. Olsen ship offers a great selection of on board activities. Our Daily Times programme is designed for you to do as much or as little as you like; the choice is completely up to you. The tear off section of our Daily Times newsletter provides a full schedule of activities happening that day. Be sure to tear it off and keep it with you, so as not to miss out on a talk, class or game you may enjoy. Activies & Entertainment A typical day on board

Do you have a Library on board?

We understand the value of a good holiday read, and have a well-appointed library on board each ship offering a wide variety of books, including travel books, fiction stories, novels and autobiographies. There is also a selection of traditional board games and puzzles for use throughout your cruise. Activities & Entertainment

Do you have public toilets in communal areas?

For your convenience, each of our cruise ships has public toilets in communal areas, which are clearly marked on the ships signage and on our deck plans. They are usually located outside on deck by the pools and close to restaurants and bars. Balmoral deck plans Braemar deck plan Black Watch deck plan Boudicca deck plan

Is there a gym on board?

Stay in shape on your holiday in our fully-equipped Fitness Centres on board each ship.  Our friendly, fully-qualified fitness instructors will be on hand to assist you on the treadmills, rowing machines, exercise bikes and free weights. Why not take a fitness class? Guests can take yoga, aerobics, stretch and tone or pilates classes* while cruising. Or, for a more relaxing workout, enjoy the sea views with the ‘walk a mile’ group (equal to five times around the deck on Black Watch and Boudicca) as you stroll your ship's deck at your a leisurely pace, or swim a few lengths of the pool. Locations of the Fitness Centres on board each ship are as follows: Balmoral - Highland Deck 10Braemar - Bridge Deck 7Black Watch - Sun Deck 10 (not served by a lift, so guests will be required to climb steps to access the Fitness Centre)Boudicca - Sun Deck 10 (not served by a lift, so guests will be required to climb steps to access the Fitness Centre) Details of opening hours will be in your Daily Times. The minimum age to use the Fitness Centre is 18 years. *Please note there may be a small charge for some classes. Relaxation & fitness

Where are the smoking areas on board?

We operate a strict ‘no smoking’ policy in all inside areas. Smoking will only be permitted on room balconies (excluding Deck 7 Terrace Balconies on Black Watch and Boudicca), and in designated open deck areas. Electronic cigarettes that don't emit vapour, may be used in rooms or on room balconies but are not permitted in any non-smoking public areas. They can easily be mistaken for real cigarettes, which may result in an unnecessary confrontation that requires staff intervention. Electronic cigarettes emitting any vapour - even water vapour - may only be smoked in designated external smoking areas. Please ask a member of staff for the designated smoking areas when you board your ship. Designated smoking areas are as below: Balmoral  Deck 7 starboard side, Decks 8 and 9 aft – starboard side, and Deck 11 starboard side – outside the Marquee Bar. Braemar   Deck 5 outside the Coral Club, starboard side and Deck 9 forward. Black Watch Deck 8 aft and Deck 9 aft starboard side (outside). Boudicca Deck 8 aft and Deck 7 aft starboard side wing.

Is a hairdryer provided in my room?

Hairdryers are supplied in all rooms and are either hand held or fixed to the bathroom wall. If guests have specific hairdryer needs, we recommend they bring their own on board. If you prefer to use your own hairdryer, as well as other appliances, you may wish to bring your own plug adaptors. All our cruise ships feature 2 pin Continental style plug (220 volt-60 Hz)*. Adapters can also be hired on board from Guest Services, or purchased from the ship's Port Shop. * Please note: some rooms on Black Watch feature a standard UK 3 pin plug. Boudicca is the only vessel to have shaver sockets.

Is there WiFi on board?

Staying connected with family and friends at home while on a Fred. Olsen cruise has never been easier.  Choosing a pay-as-you-go or day WiFi package will allow you to connect to the internet via your smartphone, tablet, laptop and other devices to send email, keep up-to-date with the latest news and share your holiday experiences on social media as you cruise.  Simply connect to our WiFi once aboard, select your package and you're set up. WiFi is available throughout our ships, so you can connect to the internet in your room or whilst relaxing in any of the public areas. Any charges will be billed directly to your on board account. Charges for our WiFi service* are as follows: 60 minutes ‘pay as you go’ - £26 120 minutes ‘pay as you go’ - £41 5 days unlimited at £10 per day - £50 7 days unlimited at £9 per day - £63 To make the most of your WiFi package, we recommend writing any emails you wish to send before you log on. This will help you save internet minutes for browsing, checking social media and other tasks. Please note: this internet service is operated via a maritime satellite connection, and speeds are often slower than you experience at home. The availability of the service is subject to environmental factors outside of Fred. Olsen Cruise Lines control. For more information regarding our on board WiFi and internet services, just ask at Guest Services. *Please note: Pricing and packages are subject to change.

Where can I store my luggage on board?

The beds in each room on board our ships have space underneath allowing for the storage of your luggage. The height of our beds varies between grades, from 22cm to 40cm, though the majority are 29cm high. If you require further storage space, particularly on long cruises on Balmoral, Black Watch, and Boudicca, please speak to your room stewardess who will arrange this where possible. Please note that storage space on Braemar is limited. Find out more about Luggage Allowance.

Are there safes in the rooms on board?

A safe is available for your convenience in every room (all rooms on Balmoral have an electric safe). While we know valuable items such as mobile devices and cameras are vital for capturing and sharing memories from your cruise, Fred. Olsen, our suppliers and agents cannot accept liability for any lost or damaged valuables brought on board. Guests are responsible for their own possessions, including items stored in room safes and lockable drawers, and anything left for carriage ashore at the end of your cruise. Therefore, we kindly request that you note the limit of liability that your travel insurer provides in the event of loss/damage of your personal possessions during your cruise.

How many formal and theme nights are there on my cruise?

The number of formal nights you can expect on a cruise depends on the duration of your cruise. The exact number, including any theme nights, will be advised on your cruise ticket. The table below provides a rough guide to the number of formal nights you can expect to enjoy on your cruise. 3 nights or less Smart casual throughout 3 - 5 nights Captain's Welcome Party, but no formal nights 6 nights Captain's Welcome Party + 1x formal night 7- 12 nights Captain's Welcome Party + 2x formal nights 13- 20 nights Captain's Welcome Party + 3x formal nights 22 nights + Captain's Welcome Party + 1x formal night each week Please refer to your booking within My Cruises for full information on the number of formal and specific theme nights on your cruise.Find out more about what to wear on formal nights>

Can I open the windows in my room?

It’s not possible to open the portholes and picture windows in Ocean View Rooms, but if you are staying in a Balcony Room or a Suite, you will be able to open your French windows and take in stunning scenic views from the comfort of your own private space - ideal for catching the sunrise while your room-mate sleeps, sun-bathing in the midday sunshine or stargazing in the company of your loved one.

What type of plug / electricity sockets are used in the rooms?

All our cruise ships feature 2-pin (round pin) Continental style plug (220 volt-60 Hz). We recommend you bring adaptors on board, but if you forget, these can be borrowed from the Guest Services desk when on board, or purchased from the ship's Port Shop. (Note: some rooms may also feature a standard UK 3 pin plug. Boudicca is the only vessel to have shaver sockets). Information on plug sockets on board Brabant.

Can I do my washing and ironing on board?

Each of our cruise ships has at least one fully equipped Laundry Room, complete with self service washing machines complete with detergent, tumble driers, irons and ironing boards. Just collect a token from Guest Services (there is a small fee for this service) and pop it in the machine. We also offer a paid laundry service on all of our cruises. A laundry bag will be supplied to you in your cabin welcome pack for your use, if you wish to return home with a case full of clean clothes. Details of prices can be found in your cabin welcome pack. Please note: travel irons are not permitted on any of our cruise ships.

Is there a casino / gaming tables on board?

Each of our cruise ships feature two gaming tables where you can try your hand at the Blackjack table or Roulette wheel. You can challenge yourself to a game against our experienced croupiers and your fellow guests, while there is even opportunities to learn how to play better, with daytime sessions teaching you how to win big. Please note: Guests will be required to use cash (sterling) to play at the Gaming Tables, as bets cannot be charged back to your room account. Activities & Entertainment

Do you have a Doctor or medical facilities on board?

For your peace of mind, all of our cruise ships have a Medical Centre offering primary and emergency care, with a doctor and/or nurse on call at all times. All our cruise ships also have two qualified nurses on board. The Medical Centres operate outside of British and European health services and charges are levied for consultations, investigations, prescriptions and room visits. A scale of charges is displayed in each Medical Centre, and charges incurred will be billed to your on board account. We would ask that any guest taking medication brings adequate supplies to last the duration of the cruise. Please ensure you pack medication in your hand luggage, if required, en route to your ship.    

Are towels provided on board?

Yes, white bathroom towels are provided in all rooms. Whilst using your ship's pools, saunas and steam rooms we ask that you utilise the blue towels provided in your room's wardrobe.* We politely request that guests do not use their blue towels to reserve sunbeds on deck, or take ashore. Guests who choose to upgrade to our Suite Dreams package will benefit from a bathrobe and slippers, and luxury towels. *Saunas and steam rooms are free of charge to use.

Are toiletries provided in my cabin?

To save you the hassle of having to pack stocks of certain toiletries for use during your time on board, we provide the following in every bathroom: Liquid hand wash Body wash and shower gel  Hand & body lotion dispensers (Owners, Premier and Marquee Suites) Shower caps, shoe mitts, sewing kits, vanity kits etc. are also available on request Each ship also has a Port Shop where you can purchase any essentials you may need, or have forgotten to bring, for your holiday. 

What is your procedure for tipping on board?

Gratuities for our dedicated service team are not included in the cost of your holiday. While tipping is entirely at your discretion, we pride ourselves on the service offered to our guests, and are confident that you’ll wish to reward staff on board for the attention you receive. Typically, gratuities are charged at £5.00 per person, per day for guests aged 12 and over. This amount is split equally between your stewardess and restaurant waiter, and will be automatically added to your on board account. While very much appreciated, these gratuities are voluntary, and therefore can be adjusted or removed completely at Guest Services on board the ship if you wish; and you are welcome to tip personally if you prefer. For your convenience, you can also pre-pay gratuities before your cruise. We'll check with you at the time of booking if you’d like to pay prior to your cruise. Pre-payment can be made anytime up to 5 days before departure by simply calling our Guest Services team on 0800 0355 145 or e-mail guest.services@fredolsen.co.uk Our Guest Services team are available 8.30am to 6pm Monday to Friday, and 9am to 5pm on Saturday.

When do I need to settle my on board account?

We ask you to register your credit or debit card at the start of the cruise. Anything you buy on board can then be charged to your room account and, when your cruise is over, your bill is automatically charged back to your card for your convenience. You can see your room account balance at anytime via the TV in your room, or Guest Services can provide you with a printed copy of your balance at any point during your cruise. We accept most credit cards - Eurocard, Mastercard and Visa. (We regret we are unable to accept American Express cards.) Unfortunately, we cannot accept Maestro, Solo, Electron, Diners Club or travel agent debit cards or pre-paid currency or travellers cheque cards. Please note: If you plan to settle your on board account in cash the currency on board is Sterling.

Do you provide bathrobes in all cabins?

Bathrobes are provided, with our compliments, for guests benefitting from our Suite Dreams package.  For 2019 cruises, Suite Dreams benefits are available for guests in the following grades: Owners’ Suites (OW); Premier (PS); Marquee (MS); Superior (SS); Balcony (BS); Terrace Balcony (TS); and Single (JB), and exclude Superior Junior (DS); Balcony Junior (BJ); and Junior (JS). From 2020 cruises onwards, Suite Dreams benefits are available for all Suite grades. Bathrobes are also available for use in other room grades, subject to availability. A refundable deposit is required and a charge is made to cover laundry costs. Suite Dreams

Am I able to reserve a sunbed?

For the comfort, consideration and convenience of all guests, we do not allow deck chairs or sunbeds to be reserved on board our ships. If any towels or personal belongings are left unattended for 30 minutes or longer, our staff reserve the right to remove them. Any removed items will be stored safely for guests to collect. For more information, please contact Guest Services on board, or refer to the copy of the Daily Times guest newsletter provided in your cabin.