Search frequently asked questions
What time is check-in?
Your check-in time will be indicated clearly for you on your cruise ticket, which you can expect to receive approximately 21 days prior to your cruise departure. We kindly request you arrive within your allocated time period to ensure we are able to operate a smooth and timely embarkation for all guests joining the vessel.
On arrival at the port you will be directed to the luggage drop-off area where porters will be on hand to take your luggage from you. We kindly request that all luggage is labelled and that you carry dress and suit carriers as hand luggage, as these may get damaged when passing through the security scanners. Once the porters have taken your luggage, it will next appear in your room.
At check-in you will need to produce both your ticket and passport, so please ensure you have both close at hand.
Once checked in, you will be issued with your ship’s pass and you can relax in the cruise terminal lounge until called to board.
To assist you with planning travel to the port on the day of departure we provide recommended arrival/check-in times for each cruise, which can be found on your cruise ticket. If you arrive earlier than the time shown for your cruise, you are likely to experience delays in embarking. If you find you will be arriving earlier, we suggest that you take a break for a drink or snack somewhere before heading to the cruise terminal. For fly-cruise holidays, please refer to your flight tickets for details of your check-in time at the airport.
If your cruise is departing immediately, we recommend you call our 24hr information line on 01473 746167 to ensure there are no check-in delays.
Thank you for your feedback