Contact us

Bolette at sea

General enquiries

Please call us on +44 (0) 1473 742 424 or

For post, please address to: Fred. Olsen Cruise Lines, Fred. Olsen House, White House Rd, Ipswich, Suffolk, IP1 5LL

Contacting our ships

If you need to contact Balmoral, Bolette or Borealis directly, please call 0800 028 5089
You will need payment details** to hand for this service. See below for more information.

Alternatively you can e-mail 
Your e-mail will be passed on by staff on board.

**For calls directly to our ships, please note : You will need to provide payment card details to connect to the ship you are contacting. Upon successful connection to the ship, the satellite service provider will place a fully-refundable $50 pre-authorisation charge on your payment card. The refund of this charge will be processed automatically, so you don't have to claim it. The time it takes for your refund to appear in your account depends on your bank, however they usually appear within 3 days. 

Department Contact Details

Reservations & Guest Services
Phone: 0800 0355 144
Reservations: 8.30am - 6pm Mon to Fri | 9am - 5pm Sat | 10am-4pm Sun
Guest Services: 9am - 5pm Mon to Sat | Closed Sunday
Guest Relations
Phone: 01473 746 177
9am - 5pm Mon to Fri
(Please note: Guest Relations assist with post-cruise queries only)

Destination Experiences 
Phone: 01473 746 163
9am - 5pm Mon to Fri
Legal Affairs
Phone: 01473 292 364
9am - 5pm Mon to Fri
Specialist Sales Support
Phone: 01473 746 165
9am - 5pm Mon to Fri
Phone: 01473 746 169
9am - 5pm Mon to Fri
Phone: 01473 746160
9am-5pm Mon to Fri

Online enquiry form