Contact us

Looking for help? For general enquires please call us on  Tel: +44 (0) 1473 292 200 or email us at: 

Head office postal address: Fred.Olsen House, White House Road, Ipswich, Suffolk, IP1 5LL

Alternatively, contact us using the online enquiry form or see contact information for specific departments below. Why not browse our FAQ's just in case we have already answered your questions?

Contacting our ships
If you need to contact any of our ships directly, please call: 0800 028 5089

Please note: You will need to provide payment card details to connect to the ship you are contacting. Upon successful connection to the ship, the satellite service provider will place a fully-refundable $50 pre-authorisation charge on your payment card. The refund of this charge will be processed automatically, so you don't have to claim it. The time it takes for your refund to appear in your account depends on your bank, however they usually appear within 3 days. 

If you need to speak with our Guest Services team, please call: 0800 0355 145 or email

Opening hours:
08.30 to 18.00 Monday to Friday
09.00 to 17.00 Saturday

Online enquiry form

Staff and guest interaction
Officer and guests on deck
Fred. Olsen Tours
Staff and guest interaction
A couple looking out from deck to the sea
Braemar cruising the Kiel Canal
Fred. Olsen Oceans Club
Friends on Black Watch deck