Pre-Cruise Information

Braemar in the Kralendijk, Bonaire, Caribbean

We hope you enjoy this exciting countdown period to your Fred. Olsen cruise.

Whether your embarkation is just around the corner, or you have a few months or years to wait; we hope the below information and quick links around our website are useful.

You should find all the information you need in preparation for your cruise, but if you do have any questions or queries please don’t hesitate to contact your Travel Agent or – if you’ve booked directly with us – get in touch with our friendly Guest Services Team on 0800 0355 145 (Mon to Fri: 8.30am - 6pm, Sat: 9am - 5pm).

Your Ticket

After completing your Guest Information Form and your booking, organising all of your extras and booking your Shore Tours we’re sure you’ll be eager to get your hands on your cruise tickets, ready for departure day.

Tickets will be sent by email two to three weeks before departure via your Travel Agent, or straight to your inbox if you booked direct with us. Personalised luggage labels will also be dispatched 14 days before departure and delivered directly to your home address.

Please allow for up to five working days for delivery.

Shore Tours

Approximately six to eight weeks before your cruise departs your Shore Tours will be available to view and book via the 'My Cruises' area of our website and on our app.

We will also send you a copy of our Shore Tour guide, which will describe the excursions available to you in each port of call.

Simply log into the 'My Cruises' area of our website, or book via our app.

Fred. Olsen Cruise Lines are pleased to recommend specialist cruise insurance providers Holiday Extras for insurance cover of their cruise holiday.

Holiday Extras Insurance is underwritten by Allianz Global Assistance who offer a range of dedicated cruise insurance policies that will ensure our guests are fully protected.

Protect your peace of mind by insuring yourself against missed cruise departures, room confinement, missed ports and itinerary changes. If you're looking forward to your cruise, you need to protect yourself with a quality insurance policy so that you can travel worry-free.

The right cover for the right holiday is what Holiday Extras is all about. All of their policies are designed specifically to cover your holiday, including customised cruise insurance. You can choose what level of cover matches your needs and budget, and you can choose whether to cover a single trip or a whole year of travel.

Holiday Extras' Latitude insurance. This unique insurance policy offers insurance to more travellers than ever before. So, if other travel insurance won't cover you, maybe Latitude can. Latitude insurance was specifically designed to cover travellers with pre-existing medical conditions, and can even be combined with tailored cruise insurance.

For more information, or a quote call 0845 458 0748 quoting FOBR1 or visit their website.

If you wish to start your fly-cruise holiday early, or extend your time away from it all with a relaxing pre or post cruise stay at your departure/arrival airport. There are great savings to be had with our partner Holiday Extras.

You can make savings on pre & post cruise airport hotels, airport parking, airport lounges and fast track security with Holiday Extras.

Airport Hotels (plus parking) from £36.50 per day.
Stop over before your fly-cruise and escape stress by getting everything in the right place at the right time. Enjoy an airport hotel with parking right next to your terminal. The team at Holiday Extras will be able to advise you on the best options available for your departure airport.

Secure Airport Parking
It can cost as little as £3.34 a day for airport parking. 

Meet & Greet Parking
From only £8.40 per day you can just drive to the airport and your car will be collected by a courier, then returned ready for your arrival back into the UK.

Airport Lounges
1st Class seats, economy class price. Book an affordable airport lounge and give yourself a first class send off, leaves the stresses of everyday life behind. Prices from £15 per person.

A fast-track pass will have you flying through the terminal. Avoid airport security queues, from only £3 per person.

For more information, or a quote call 0845 458 0748 quoting WJ337 or visit their website.