Search frequently asked questions
When will I receive my luggage labels?
You will receive your luggage labels in the post from us approximately 2 weeks before your cruise.
Please ensure these are placed securely to each piece of luggage you wish to be carried on to the ship by our crew. Your luggage will be taken from you at the port and placed in your cabin, ready for your arrival.
If you are concerned that you have not received your luggage labels yet, please contact our Guest Services team on 0800 0355 145 or e-mail firstname.lastname@example.org.
Our Guest Services team are available 8.30am to 6pm Monday to Friday, and 9am to 5pm on Saturday.
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