Search frequently asked questions
If the shore tour I want is fully booked, can I go on a wait list?
The balance of your cruise will need to be paid no later than 90 days before the departure date. Any cruise holidays booked after this date require you to pay the full price for your cruise, at the time you make your booking. However, special payment conditions may apply to special or discounted prices.
For longer cruises, of 28 days or more, we require an additional deposit of 15% is paid at least 180 days prior to departure.
If you wish to make a payment toward your cruise you can do this via the 'My Cruises' section of our website or app.
Alternatively you can contact your travel agent. If you booked directly with Fred. Olsen, please call our Guest Services team on 0800 0355 145.
Our Guest Services team are available 8.30am to 6pm Monday to Friday, and 9am to 5pm on Saturday.
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