Our Awards

Balmoral in Flam, norway

At Fred. Olsen Cruise Lines, we’ll always do our best to provide the holiday of a lifetime, which is why we put our customers and guests at the heart of everything we do. It is always our guests and travel industry experts who are the best judges of how we're doing, which is why it’s so pleasing that the dedication and hard work of our staff has been recognised in many awards in recent years.

Awards

2020 Awards:

  • 'Best Ocean Cruise Line' at the Silver Travel Advisor awards
  • 'Best Cruise Line Operator for Groups’ in the 2020 Group Travel Awards
  • ‘Best Cruise Line' in the Group Leisure & Travel Awards Awards
  • Cruise Critic UK Cruisers' Choice award Balmoral won 'Best Overall' and 'Best Dining' in the mid-size ship category
  • 'Best use of Social Media' Travolution Awards
  • 'Best use of Social Media' Covid Comms Awards
  • 'Customers at the Heart of everything' UK Customer Experience Awards
  • Feefo's five-star 'Gold Trusted Service' award

2019 Awards:

  • ‘Best Cruise Lines for Groups’ by Group Leisure & Travel magazine
  • ‘Best Mid Size Ship Overall (Balmoral)’ in Cruise Critic’s ‘2019 UK Cruisers’ Choice Awards’
  • 'Best Dining for Mid Size Ship (Balmoral)' in Cruise Critic’s ‘2019 UK Cruisers’ Choice Awards
  • 'Best Cruise Line Operator for Groups’ in the 2019 Group Travel Awards
  • ‘Gold Trusted Service Award’ from independent review site Feefo  (for the sixth year running)
  • ‘Best Ocean Cruise Line’ at the ‘Silver Travel Awards 2019’ (for the fourth year running)
  • 'Best for Itineraries' in the Cruise Critic 'UK editors' picks 2019

2018 Awards:

  • ‘Best Cruise Lines for Groups’ by Group Leisure & Travel magazine
  • ‘Best for Entertainment’ in Cruise Critic’s ‘2018 UK Cruisers’ Choice Awards’
  • ‘Best for Solo Travellers’ at ‘The Wave Awards 2018’
  • ‘Gold Trusted Service Award’ from independent review site Feefo  (for the fifth year running)
  • ‘Best Ocean Cruise Line’ at the ‘Silver Travel Awards 2018’  (for the third year running)
  • 'Best for Shore Excursions' in the Cruise Critic 'UK editors' picks 2018'
  • 'Best for Itineraries' in the Cruise Critic 'UK editors' picks 2018

2017 Awards: 

  • ‘Best for Itineraries’ in the Cruise Critic ‘UK Editor's Picks Awards 2017' (for the third year running)
  • 'Best for Solo Travellers' in the Cruise Critic 'UK Editor's Picks Awards 2017' 
  • ‘Best Cruise Line’ in the ‘2017 Silver Travel Awards’
  • ‘Best Cruise Line Operator for Groups’ in the ‘2017 Group Travel Awards’ (for the third year running)

2016 Awards:

• ‘Best Cruise Line’ in the ‘2016 Silver Travel Awards’
• ‘Best Cruise Line Operator for Groups’ in the ‘2016 Group Travel Awards’.
• ‘Feefo Gold Trusted Merchant Accreditation’
• ‘Best for Itineraries’ in the Cruise Critic ‘UK Editor's Picks Awards 2016' (for the second year running)

2015 Awards:

• ‘Best Cruise Line Operator for Groups’ in the ‘2015 Group Travel Awards’.
• ‘Feefo Gold Trusted Merchant Accreditation’
• ‘Best Cruise Line for Itineraries’ in the Cruise Critic's 'UK Editor’s Picks Awards’
• ‘Britain’s Best Cruise Line for Food’ in the Holiday and Cruise Channel’s ‘Telly Awards’
Balmoral won ‘Best for Shore Excursions’ (Mid-Size Category) in the Cruise Critic's ‘UK Cruisers' Choice Awards 2015’
Balmoral won ‘Best for Value’ (Mid-Size Category) in the Cruise Critic's ‘UK Cruisers' Choice Awards 2015’
Black Watch won ‘Best for Service’ (Small Ship Category) in the Cruise Critic's ‘UK Cruisers' Choice Awards 2015’
Black Watch won ‘Best for Shore Excursions’ (Small Ship Category) in the ‘Cruise Critic's ‘UK Cruisers' Choice Awards 2015’
Black Watch won ‘Best for Value’ (Small Ship Category) in the Cruise Critic's ‘UK Cruisers' Choice Awards 2015’