Search frequently asked questions
Can I bring a guide dog/assistance dog on board?
Guide dogs (assistance dogs) are warmly welcomed on board all our cruise ships.
In order to offer an enjoyable and safe cruise experience for both you and your dog, we kindly request you complete the ‘Assistance Dog Travel Application Form’. This can be obtained by contacting the Guest Services Department on 0800 0355 145 or via e-mailing email@example.com. We request that guests advise us before travelling that they wish to bring an Assistance Dog on board, and that all relevant application forms are completed.
The following items must be included in the application*:
Pet Passport - We require a copy of all pages, including your pet's microchip number and confirmed rabies vaccination, which must be administered at least 21 days prior to travel, and valid for the duration of the cruise.
Training Certificate - a copy of the training certificate from ADI (Assistance Dogs International) or IGDF (International Guide Dog Federation).
Tapeworm Treatment Appointment - confirmation of a pre-booked overseas veterinary appointment for tapeworm treatment. This is a mandatory requirement between 24-120 hours prior to return to the UK. We strongly advise you book this appointment for the penultimate port of call (if within the mandatory time period) to avoid any issues should the final port of call be missed for any unforeseeable reason. Exceptions include sailings direct from Ireland, Finland, Norway or Malta. Please note: other EU countries also have tapeworm compliance requirements if you are not travelling to that country directly from the UK (i.e. the ship makes a call in another country first).
*If for any reason, after submitting the application, your request is denied by the Animal & Plant Health Agency (APHA), you are entitled to cancel your booking free of charge. Please be aware that it can take time to process applications with APHA, so please submit your request at the earliest possible opportunity to avoid disappointment.
Should you wish to bring a Service Dog on board, the same conditions apply as with Assistance Dogs, so please do let us know if you wish to bring your Service Dog on your cruise.
Terms & conditions apply.
Thank you for your feedback