What happens on embarkation day?

Your Embarkation Day Guide

Embarkation day is almost here, the months of waiting are over, and it’s time for us to welcome you on board!

Here’s a quick guide to help you navigate day one of your cruise, specifically for sailings departing from the UK.

Arrival at the Port

To help ensure a smooth experience for everyone, please arrive no earlier than your allocated check-in time

When you arrive:

• You’ll be greeted by our friendly port agents
• They’ll take care of your large luggage and deliver it straight to your cabin
• You’ll keep your carry-on bag and any suit or dress bags with you
• Don’t forget to pop a luggage label on your carry-on too

Security & Check-In

Next, you’ll head through security and then check in with our team.

Please have the following ready:

• Your cruise ticket
• Your passport
• The payment card you'd like to link to your on board account (American Express cards not accepted)
  
  
• Once checked in, you’ll receive your cruise card, which is your key to everything on board:

• It opens your cabin door
• It’s used for all onboard purchases
• You’ll need it to disembark and re-embark the ship at ports
• Colleagues will be on hand at the Allergy Desk to discuss any dietary requirements and or food allergies

Boarding your Ship

• Follow the signs and our crew will guide you to the ship
• As you step over the gangway, our Security team will scan your cruise card and you’re officially on board!

Now You’re On Board

• The ship is yours to explore
• Many of our facilities—including pools, bars, and the spa—will be ready for you to enjoy

Dining Information

• Your dining time and table allocation will be waiting for you in your cabin
• Any specialty dining vouchers will be placed in your cabin ahead of your dining experience

Booked a Tour?

• Your tour tickets will be placed in your cabin the day before your excursion
• On the day of your tour, please meet in the Neptune Lounge at the time shown on your ticket