Travel with confidence

We want to ensure you’re confident to travel with us on our smaller ships. So, we have been busy making sure that your experience, from the moment you join us at your departure port, is as safe, relaxing and stress-free as possible.

To help you feel even more comfortable booking a cruise holiday with us, we have created our Plain Sailing Guarantee. You can also read our FAQs below for everything you need to know ahead of your cruise.

 

Your Questions Answered

We know that many of our guests will have lots of questions about our future cruises, so we have collated the below handy FAQs. If your questions have not been answered below, please do get in touch with us either via social media, e-mail or call our team on
01473 742 424.

Yes, it will be a requirement for all guests to be fully vaccinated to join us on board this summer. We have made this decision following new research on the vaccine, which has found that those who are fully vaccinated are not only less likely to become seriously unwell, but also less likely to pass on the virus too.

The safety and wellbeing of our guests and crew is always our utmost priority, and as a result we will be requiring all guests to be fully vaccinated (with at least 14 days since the date of your second vaccination) to be able to sail with us.

You will be required to prove that you have had both of your vaccines at check-in.

If you live in England or the Isle of Man, you are able to obtain your personal vaccine status in both digital and non-digital form.

The NHS has a mobile app that shows your vaccination status. We will accept this as proof of your vaccinations.

If you don’t have access to a smartphone or tablet, you can download a printable version from the NHS website. Alternatively, you can call 119 and request that a paper version is sent to you in the post.

Please note, the digital download has a QR code that is only valid for 28 days. Please only download this in the days leading up to your cruise to make sure it is valid at the time of sailing.

For more information on this, please visit www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad

If you live in Scotland can access your Covid vaccine status via the free NHS Scotland Covid Status app, download a copy from the NHS Scotland website at https://vacs.nhs.scot/csp or

request a printed copy by calling the Covid-19 Status Helpline on 0808 196 8565. Please note, these should only be requested when travelling within 14 days.

Guests in Jersey will automatically receive a certificate after having your second Covid-19 vaccination. Certificates will also be automatically issued in Guernsey 14 days after your second dose.

Guests travelling from Wales should register for an ‘NHS Covid Pass’ using the NHS Covid Pass website https://covid-status.service.nhsx.nhs.uk/. Please note, digital barcodes will expire after 30 days.

Guests travelling from Ireland can prove their vaccine status using their EU Digital Covid Certificate. This should be automatically sent to you via post or email once you have received both of your vaccinations.

For anyone travelling from Northern Ireland, you can download a Covid certificate via the COVIDCertNI App, which will be valid for three months. Alternatively, you can request a paper version by calling 0300 200 7814, available Monday to Friday from 8.00am to 8.00pm.

We are asking all guests to allow at least 14 days following the second dose of their vaccine before joining us on board.

We are very sorry, but for your health and safety and that of our guests and crew on board, we do require all guests to have received both doses of their vaccine before travelling with us.

Last year we introduced a crew vaccination programme for those working aboard our ships. As a result, the vast majority (over 95%) of our onboard teams are now fully vaccinated, and we continue to have regular testing and other protocols in place to keep guests and crew safe while this project continues.

We are regularly reviewing all of our onboard procedures, although expect it to be a requirement for all guests to be fully vaccinated until at least Easter 2022.

Our vaccine requirement extends to all guests due to join us on board, and as such that does include children.

All guests will be tested on their arrival at the port, prior to check-in, before joining the ship.

Whilst it is not a requirement for you to have a test prior to your arrival, we would recommend that you follow the Government’s latest guidance on taking lateral flow tests regularly from home.

If you receive a positive lateral flow result in the days leading up to your cruise, please do not travel to the port.

If you need to notify us of a positive result, please contact our Guest Services team on 0800 0355 145.

Anyone who is considered ‘extremely vulnerable’ as defined by the NHS must contact us before making any new bookings with us.

Unfortunately, anyone requiring supplementary oxygen, dialysis or medical ventilation support will not be able to travel with us at this time.

We already require all guests to have cruise specific travel insurance with repatriation cover, including airlift at sea.

You will also need to ensure your policy includes Covid-19 specific cover. This must be both pre-departure and post-departure to ensure you are protected in case you test positive for

Covid-19 during your sailing, need to disembark for medical treatment or travel safely back home. Please ensure your insurance includes cancellation or curtailment cover for Covid-19.

Our recommended travel insurance provider, Holiday Extras, has updated their policy details to include cover for coronavirus. This will support you if you become ill during your cruise with medical assistance plus repatriation costs and accommodation for you and a companion should you need it. This new policy is available to all guests who meet Holiday Extra’s health criteria, including those aged over 70.

Guests are able to book ‘back to back’ or consecutive sailings.

Any guest with consecutive sailings will be required to take a lateral flow test at the end of each cruise on the day they arrive back to the UK. Further details of when this will take place will be advised on board.

We will contact all guests within four weeks prior to departure with the most up-to-date information and guidance for your specific cruise.

Yes, all guests must be fully vaccinated to join us on board.

We have made this decision following research on the vaccines, which has found that those who are fully vaccinated are not only less likely to become seriously unwell, but also less likely to pass on the virus too.

The safety and wellbeing of our guests and crew is always our utmost priority, and as a result we will be requiring all guests to be fully vaccinated (with at least 14 days since the date of your second vaccination) to be able to sail with us.

To ensure the safety of all our guests and crew on board, we are asking all guests to allow at least 14 days following a negative test for those who have recently had Covid-19. Please ensure you have appropriate cover for Covid-19 in your travel insurance that will cover you for this.

To ensure the safety of all of our guests and crew on board if you have had, cared for or been in contact with anyone with Covid within 14 days prior to your cruise we are afraid you will not be able to sail with us. Please ensure you have appropriate cover for Covid-19 in your travel insurance that will cover you for this.

We do require all guests to return a negative test before they are able to board any of our ships. If you have had Covid-19 and at least 14 days has passed, we would recommend that you follow the latest guidance from the Government in conducting a lateral flow test twice a week. Please do not travel to the port if you have not yet returned a negative result, as you will not be able to board.

We are very sorry, but for your health and safety and that of our guests and crew on board, we do require all guests to have received both doses of their vaccine before travelling with us.

If you have taken part in Government-approved vaccine trial, please contact us before you make your booking. This will allow us to check the entry requirements for the countries on your cruise in regards to recognised vaccinations.

We will continue to monitor the latest guidance on this, however we do currently require all guests (including children) to have received two Covid-19 vaccine doses before joining us on board. This is because many of the destinations we sail to do not consider a single dose to be fully vaccinated. As a result, children will not be able to sail with us if they have had a single dose of a vaccine.

We expect this requirement to remain in place until Easter 2022, and will, of course, let our guests know if this changes.

All guests will be tested on their arrival at the port, prior to check-in, before joining the ship.

Whilst it is not a requirement for you to have a test prior to your arrival, we would recommend that you follow the Government’s latest guidance on taking lateral flow tests regularly from home. If you receive a positive lateral flow result in the days leading up to your cruise, please do not travel to the port.

If you need to notify us of a positive result, please contact our Guest Services team on 0800 0355 145

All guests are allocated tables in our main dining rooms as usual, with each table to include up to a maximum of six guests. This will become your ‘social bubble’.

If you are travelling as a group, we will do our best to accommodate you within one ‘social bubble’, as long as your group is of six people or less. If you are travelling on your own, you will be allocated a ‘social bubble’ of up to six people, for the duration of your cruise.

You will be able to enjoy all of your meals and socialising with any or all of those within your bubble, whether that be in fixed evening dining in our main restaurants, in our buffet restaurants or during breakfast and lunch. Your bubble will also be your companions in our lounges and entertainment venues.

You do not have to dine as your full social bubble for all meals, as long as you are not dining with anyone outside of your bubble. We ask you to please maintain a safe distance from anyone outside of your social bubble.

You do not have to dine as your full social bubble for all meals, as long as you are not dining with anyone outside of your bubble. We ask you to please maintain a safe distance from anyone outside of your social bubble.

While there are restrictions in place, we will only be offering fixed dining in our main dining rooms each evening, at set dining times. The timings are currently 6.15pm and 8.30pm.

We know that meeting new people is a big part of the cruise experience, which is why we have created our social bubbles. Every cruise will have a different schedule for events, so we recommend checking your Daily Times in your cabin when you arrive, which will inform you of any planned events for our solo guests. Of course, you are very welcome to explore our wonderful new ship and enjoy our many bars, lounges and facilities in the time before dinner.

Our buffet restaurants will remain open across the fleet. All buffet dishes will be served by our crew. Guests will only be able to dine with those in their household or their ‘social bubble’ in our buffet restaurants.

Our new ships, Bolette and Borealis, have beautiful two-tiered theatres that allow plenty of room for us to offer entertainment for our guests. Guests will be shown to their seats by our crew to ensure that social distance guidelines are met. You will be able to sit with members of your household, or with members of your ‘social bubble’.

All of our onboard facilities, including our pools, gyms, spas and shops, are open and available for use during your cruise.

While we have our bubble system in place there will not be dance hosts available for any daytime or evening entertainment.

Prior to our return to sailing, we installed new UV light treatment systems as part of our air handling system, which are specifically designed to inactivate viruses and improve overall air quality aboard our ships.

We will send you a Journey Guide with all of the available shore excursions prior to your cruise setting sail, and you will be able to book these in advance of your cruise. This will include the latest guidance and protocols for each destination that you are due to visit.

All cabins aboard our fleet include tea and coffee making facilities, as well as in-cabin entertainment with television programmes, films and music on the TVs. There will also be an extended menu for room service, for both food and drink, that can be ordered throughout the day.

We do ask all guests to wear a face mask when moving around inside the ship and where social distancing is not possible (we do ask for a mask, rather than a shield or covering). You will not need to wear a mask when you are out on deck or sitting down, for example when you’re enjoying something to eat or a drink in one of our bars or lounges.

We understand that not everyone is able to wear a face mask on medical grounds. If this is the case, you will need to provide us with a letter from your GP to confirm your exemption ahead of your cruise. This will enable us to make sure you, and those around you, stay safe and healthy during your holiday with us.

We do ask all guests to wear a face mask when moving around inside the ship and where social distancing is not possible. When this is the case we will ask for face masks to be worn, rather than face shields or other forms of face coverings.

All guests will be provided with a ‘TraceSafe’ wearable tracing device at check-in. Guests are asked to wear this at all times (apart from when bathing and swimming) so that, in the unlikely event that anyone should test positive for Covid-19 during a cruise, our medical team can identify anyone who may have been in contact with them.

To protect the privacy of all our guests, this information is only available to our medical team and not used for any other purposes than to protect the safety of our guests and crew.

Yes, our ships are sailing at a reduced capacity to allow our guests plenty of space to socially distance during their time on board with us

All guests who are travelling alone will be allocated a ‘social bubble’ who they can choose to dine with for any or all of their meals. They will be able to enjoy all other onboard facilities within their ‘social bubble’.

Our solo travellers will be welcome to enjoy any of our other onboard activities and facilities, which will be subject to the latest guidance from the government at the time of sailing.

At present we are only able to offer entertainment to a seated audience, in line with guidance for the cruise industry. As a result, we are not able to offer dancing in any of our venues.

We are pleased to announce that guests can explore ashore independently, without the need to join an organised shore excursion, in the destinations that allow us to do so.

All explorations ashore will be subject to local restrictions in the destinations that we visit. We will also be closely monitoring infection rates in each destination using the European Centre for Disease Prevention and Control information hub. If any areas are deemed to have a high infection rate, even if they are not on the UK Government’s ‘red’ list, we will return to only allowing guests ashore via our organised shore excursions in those areas.

You can visit the European Centre for Disease Prevention and Control information hub here. Only areas in the darkest red would revert to being shore excursions only.

All guests who venture ashore will be required to follow any restrictions in that port of call, which will be communicated to guests before we arrive in the destination. We will also provide all guests with some information on any local Covid measures or expectations to allow you to make the most of your time ashore safely. All guests will have their temperature scanned when getting back on board.

We will offer independent explorations in as many destinations as we can. While we won’t sail to any destinations on the UK Government’s ‘red’ list, we will be closely monitoring infection rates in each destination using the European Centre for Disease Prevention and Control information hub.

If any areas are deemed to have a high infection rate, even if they are not on the UK Government’s ‘red’ list, we will return to only allowing guests ashore via our organised shore excursions in those areas. You can visit the European Centre for Disease Prevention and Control information hub here. Any areas in the darkest red will revert to being shore excursions only.

We will contact all guests three weeks before if we expect this to be the case, and you will find a note in your cabin confirming if this is the case once on board.

We will be closely monitoring infection rates in each destination using the European Centre for Disease Prevention and Control information hub. If any areas are deemed to have a high infection rate, even if they are not on the UK Government’s ‘red’ list, we will return to only allowing guests ashore via our organised shore excursions in those areas.

You can visit the European Centre for Disease Prevention and Control information hub here. Any areas in the darkest red will revert to being shore excursions only. We will contact all guests three weeks before if we expect this to be the case, and you will find a note in your cabin confirming if this is the case once on board.

We know that many guests prefer to explore as part of an organised excursion. Of course, we will continue to offer a selection of bookable shore excursions for all of our sailings. We will send you a Journey Guide with all of the available shore excursions prior to your cruise setting sail, and you will be able to book these in advance of your cruise.

We will, of course, adhere to the latest guidance from the UK government and the destinations that we are visiting at the time of sailing. Guests will also be able to explore ashore independently in the destinations that allow us to offer this.

Since we resumed international sailing, we promised our guests that we would not sail to any countries on the UK Government’s ‘red’ list. Therefore, the changes to the structure of the traffic light system will not change the destinations we can travel to.

Our Journey Planners will continue to work hard to ensure we comply with all the requirements of each port we visit and that you as our guests are fully informed. We will also continue to be reactive should a country be added to the ‘red’ list, or if we have any concerns about the Covid-19 situation in any of the planned ports of call on your cruise.

As we will not be visiting any red list countries during any our sailings, you will not be required to take a test prior to your return to the UK.

However, you will need to adhere to the following guidance:

1. You do still need to complete a Passenger Locator Form. Special requirements for cruise allow for you to complete this online anytime from 48 hours before your cruise departs from the UK.

2. For all cruises that depart before 24th October, you will still need to book a day 2 PCR Covid test, ready to take on or before the second day after you arrive back into England. Please note, this does still need to be a PCR test from a Government-approved supplier. This is because you will need a PCR reference number to complete your Passenger Locator Form before you travel.

3. For all cruises that depart after 24th October, you will be able to book a day 2 lateral flow Covid test, ready to take on or before the second day after you arrive back into England. This can be a lateral flow test from a Government-approved supplier.

You will need to travel with proof of your vaccination status, either via the NHS app or via a written letter that you can request via the NHS website.

The Government has announced that from 24th October day 2 PCR tests can be replaced with day 2 lateral flow tests. This change will come into force for all cruises that depart after 24th October.

All cruises departing before 24th October will still need to book a day 2 PCR test. This is because you will need a PCR reference number to complete your Passenger Locator Form before you travel.

There is no difference between the NHS tests and those that are required for travel. However, only PCR tests purchased from the Government’s recommended suppliers are approved for use for travel, so as to avoid added pressures to our NHS health care system.

The chargeable tests, have a unique code which you will need to complete your Passenger Locator Form (PLF) prior to returning to the UK. You must book your test before you depart on your cruise.

For all cruises of less than 20 days, we will ask you to provide a Passenger Locator Form as part of the check-in process.

New guidance for cruising allows you to submit your Passenger Locator Form 48 hours before your cruise departs, so you can complete this at home before you travel.

We have partnered with The Travel Visa Company who can submit your Passenger Locator Form on your behalf within the required threshold. This service is offered at £12.95 per application and you can register your PLF application with them up to 21 days prior to arrival into the UK.

If you are booked to travel on two consecutive international sailings (back to back bookings), you will not need to complete a Passenger Locator Form when your first cruise returns if you are not going ashore in the UK.

You will not be able to complete your Passenger Locator Form prior to leaving the UK, as this can only be completed a maximum of 21 days before your return to the UK. As a result, you will need to complete your form during your cruise or with The Travel Visa Company. We do have WiFi available on board, but please bear in mind during busy periods this can operate slower than usual.

If you do wish to go ashore in the UK between your two cruises, you will need to complete a Passenger Locator Form for both cruises. However, you will be exempt from the day two testing requirements as you are considered to be ‘in transit’. You must make sure to select ‘transit-land side’ in the ‘exemption to day 2 testing’ drop down menu.

You can buy Government-approved day two PCR tests from BUPA by following these steps:

1. Go to https://bupatesting-fredolsen.co.uk

2. Click the Buy Now button underneath the Fred. Olsen Test

3. Enter the required information about yourself and your travel dates

4. At the checkout, you will need to pay via a suitable payment card

5. We are pleased to advise we have negotiated the specially discounted price of £77 per person (regular price is £99 per person)

You will need to follow the above process for each test kit you order. Each person travelling is required to order a day two PCR test.

If you have any difficulties booking the test online, please call the BUPA helpline on 0161 497 0661. Once you have booked your test, you will receive an email confirmation from BUPA, which will contain your BUPAC test reference number. Please ensure you have this email available for inspection at check in.

The latest guidance from the Government suggests that, from the end of October, the those who are fully vaccinated and returning into the UK from a country that is NOT on the red list will be able to use a lateral flow test as a day 2 test, in place of a PCR test. We do not yet have an exact date for when this change will take place, and will provide more details as soon as we can.

We can confirm that you will not need to conduct a lateral flow test prior to your return to the UK.

You will still need to complete a Passenger Locator Form. This can be complete from 48 hours before you cruise departs, and must be completed before you return to the UK.

You will also need to travel with proof of your vaccination status, either via the NHS app or via a written letter that you can request via the NHS website.

We are calling and speaking to our destination partners regularly, and will be closely monitoring the situation in any destination that we are due to call into. If there is a local outbreak of coronavirus, or if we have any concerns about any of the destinations we are visiting, we will alter your itinerary to ensure you have the best experience possible.

We have made a promise to our guests that we will not sail to any country on the UK Government’s ‘red’ list. This means that if one of our ports of call is placed onto the ‘red’ list, we will work hard to find an alternative port of call in its place.

Our smaller ships make it a little easier for us to find alternative ports should we need to, along with our talented team of Journey Planners.

Of course, if we have no choice but to cancel your cruise, you will have the option to transfer to another, or have a full refund, with no quibbles from us.

Some countries require guests to be able to provide certain information prior to or upon arrival. This is typically in the form of a QR code, which means guests need to be able to access their emails during their cruise, whether it is via their smartphone or another digital device such as a tablet.

We will contact all guests within four weeks prior to departure with the most up-to-date information and guidance for your specific cruise.

Small ships, not small print

As a family run business we are free to do what’s right for our guests, and our Plain Sailing Guarantee has been designed with that in mind. As the world slowly returns to normal, we want to give you every reassurance that if there are any unexpected changes before, during or after your cruise, you won’t need to worry about a thing. 

Risk free deposits ✔

You can book any of our cruises and change your mind before you sail. If you let us know no later than when your final balance is due, or an interim payment for a longer cruise, we will move your deposit to any other sailing within 12 months of your original travel dates with no transfer feesafter this time our normal transfer fees will apply 

WE WILL ONLY GO TO 'GREEN' COUNTRIES ✔

Whilst the Government’s ‘Traffic Light’ system is in place, we will only sail to destinations we are able to cruise to on the ‘Green Lists’ so there will be no need for quarantine when you return. With smaller ships (and a team of talented journey planners!) it is a little easier for us to find similar alternative destinations, should we need to.

If we have no choice but to cancel your cruise, whilst we would love for you to transfer to another, you can of course have a full refund, with no quibbles.

Looking after you on board ✔

We have been working with the Government and our industry body CLIA to follow all the relevant guidance for cruises as we return to service. As a result, we have developed some new on-board measures to keep our guests and crew safe during this time

Abta
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Port information

Check-in will be at Liverpool Echo Arena, so please don’t head straight to the cruise terminal.

We will send you more details on the check-in procedure in the weeks leading up to your cruise. This will include an allocated check-in time, so that we can ensure there is plenty of space for social distancing when you arrive. Please only arrive at the specified time, as you will not be able to wait in the terminal if you are early.

Don’t worry if you are running a little late for your window, we just ask that you don’t arrive early. As long as you arrive no later than 15.45 you will still be able to check-in if you are delayed on your journey.

The full address for the ACC Exhibition Centre is as follows:

ACC Exhibition Centre
Kings Dock
Liverpool Waterfront
Liverpool
Merseyside
L3 4FP

If you have booked car parking with CPS, please go to the Echo Arena car park, rather than the cruise terminal car park.

On arrival at the Arena, you will be guided through the lateral flow testing and check-in, before handing your baggage over to a member of the team who will take it to your cabin for you.

From here, a shuttle bus service will take you to the cruise terminal, where you will check-in as normal.

If you are joining Borealis and you arrive into Liverpool early, the Albert Dock area is nearby, where you will find lots of restaurants, bars, cafes and shops to pass away some time.

If you are travelling with others who have been given a different arrival time to yourself, we kindly ask that those with the later window to please make use of nearby facilities until your scheduled time, or alternatively you can arrive together at 15.45.

Your luggage will be available for you to collect from the terminal at the end of your cruise.

Yes, we will provide complimentary shuttle buses for anyone who needs to return to the ACC to collect their vehicle on return to Liverpool. You will need to collect your luggage from the terminal building first before boarding the shuttle.

Yes, guests who don’t need to collect a vehicle from the ACC will be able to begin their onward journey direct from the terminal.

Guests needing to travel to the train station can board a shuttle straight from the terminal. Tickets for this service cost £4.50 per person.

Taxis will also be available from the terminal, and guests who are being collected by friends or family can arrange for collection from the terminal.

Yes, please head to Cruise Terminal One at the Port of Dover (CT17 9DQ). We will send you more details on the check-in procedure in the weeks leading up to your cruise. This will include an allocated check-in time, so that we can ensure there is plenty of space for social distancing when you arrive. Please only arrive at the specified time, as you will not be able to wait in the terminal if you are early.

Don’t worry if you are running a little late for your window, we just ask that you don’t arrive early. As long as you arrive no later than 15.45 you will still be able to check-in if you are delayed on your journey.

Please arrive at your allocated check-in time, following signs for the cruise terminal.

Upon arrival at your allocated check-in time, you will be directed to our testing centre where everyone in your car will be asked to complete a Covid-19 lateral flow test whilst remaining within your car. You will then be directed to a holding lane whilst your test results are being processed.

Following confirmation of negative test results, you will be directed to drive to Cruise Terminal Two where our staff will direct you to where to park your car.

Your luggage will be collected at this point and delivered straight to your cabin.

From here there is a short walk to the check-in area in Cruise Terminal Two.

You will still need to arrive at your allotted time, even if you are not leaving a vehicle at the port. Upon arrival, please head to Cruise Terminal One where you will be directed to the drop off area. Please do not arrive any earlier than your allocated check-in time. Here you will be greeted by a member of our team and directed into the testing centre where you will be asked to take a Covid-19 lateral flow test and await the test results.

Following confirmation of a negative test result, you will be transferred the short distance to Cruise Terminal Two for check-in. Your luggage will be collected from you at Cruise Terminal One and delivered straight to your cabin.

For those guests that are not arriving in their own car, we are pleased to offer a complimentary shuttle bus between Dover Pier and Cruise Terminal One. The shuttle bus will depart five minutes before each allocated check-in time. If you arrive early, not in your own car, please ask to be dropped off at Dover Pier. Here you will find somewhere to get a bite to eat or a drink while you wait for your allocated shuttle bus departure time.

If you are travelling with others who have been given a different arrival time to yourself, we kindly ask that those with the later window to please make use of nearby facilities until your scheduled time, or alternatively you can arrive together at 15.45.

Your luggage will be available for you to collect from the terminal at the end of your cruise.

Visit fredolsencruises.com/check-in where you will find details of your allocated arrival window and your departure terminal.

For the remainder of 2021 we will be sailing from Southampton’s new Horizon Cruise Terminal, details as follows:

Horizon Cruise Terminal Berth

102 W Bay Road

Southampton

SO15 1AW

We kindly ask that you only arrive during your allocated window to ensure we do not have too many guests arriving at the same time. If you arrive early we will ask that you come back again during the time specified for your arrival.

Don’t worry if you are running a little late for your window, we just ask that you don’t arrive early. As long as you arrive no later than 15.45 you will still be able to check-in if you are delayed on your journey.

Please note: For guests travelling on T2126 (2nd November), the last check-in will be at 21.45.

Guests using AB Parking at the port will receive arrival instructions from them directly. Upon arrival at your allocated time, your luggage will be collected directly from your car and you will be directed to the terminal from there. Please remember to keep your travel documents in your hand luggage as you will need these at check-in.

If you are not arriving in your own car, or not parking with AB Parking, please proceed directly to the drop-off area at the terminal, where a member of the team will be ready to take your luggage from you and arrange for it to be taken to your cabin. Please remember to keep your travel documents in your hand luggage as you will need these at check-in.

Upon arrival at the terminal, guests will be asked to remain in their seats while lateral flow tests are carried out. Once all guests return a negative result, you will be directed to the front of the terminal where a friendly member of the check-in team will be ready to welcome you.

If you arrive ahead of schedule, we ask you to please make use of nearby facilities in Southampton and return again at your allocated time.

If you are travelling with others who have been given a different arrival time to yourself, we kindly ask that those with the later window to please make use of nearby facilities until your scheduled time, or alternatively you can arrive together at 15.45.

Your luggage will be available for you to collect from the terminal at the end of your cruise.

Contact us

General Enquiries

Reservations

9am to 5pm, Mon to Fri