Travel with confidence
VACCINATION AND ON BOARD PROTOCOLS
We are sure you have some questions about how different the cruise experience now is. We are following all the latest guidance for cruise ships set by the Government. Although these guidelines are correct right now, they are likely to change as the Government updates their requirements for the cruise industry. We will of course contact you again three to four weeks before your cruise with all the latest information. We hope this information goes some way to answering some of those questions for you, so you can look forward to your upcoming cruise with peace of mind.
All guests aged over 12 years old must be fully vaccinated to join us on board. This includes two original doses, and a third booster dose if required. You must have had your booster at least seven days before your cruise sets sail.
We have made this decision as data shows that those who are fully vaccinated, with the addition of a booster, are less likely to become seriously unwell and also less likely to pass on the virus too.
If you are due to have your second vaccine less than three months before your cruise sets sail, you do not need to have had a booster vaccination. Please note, you must allow at least 7 days (14 days for youths) after your second vaccine before you can sail with us.
All guests will be tested on their arrival at the port, prior to check-in, before joining the ship.
Whilst it is not a requirement for you to have a test prior to your arrival, we would recommend that you follow the Government’s latest guidance on taking lateral flow tests regularly at home.
If you receive a positive lateral flow result in the days leading up to your cruise, please do not travel to the port.
If you need to notify us of a positive result, please contact our Guest Services team on 0800 0355 145.
From 8th July - cruises L2218A, T2215 and S2218 onwards; in order to offer a quicker and more enjoyable check-in experience for our guests, we will no longer carry out pre-departure Covid-19 testing at part of the check-in process.
All guests are now required to take their own Lateral Flow Test at home within 24 hours of the departure date of the cruise and bring the proof of a negative test result to show at check-in. Accepted proof is the test cassette showing a negative test result or an email, letter or text confirmation from the test kit provider confirming a negative test result.
Lateral Flow Test kits are readily available at most high street chemists and online.You can also order a Lateral Flow Test via our test kit partner Bupa at https://bupatesting.everythinggeneticltd.co.uk/index.php and record your result at https://my.everythinggeneticltd.co.uk/self_reporting
If you arrive at the port without confirmation of a negative result, you will be asked to complete a test at the terminal, which will result in a delay at check-in. Testing at the terminal will be charged at £25 per test and will be added to your on board account.
A small number of guests will be randomly re-tested at check-in. These guests will not be required to pay for their tests and their testing will be prioritised.
Based on the current Government guidelines for the cruise industry, we are pleased to announce guests are no longer required to wear a mask while on board (unless you choose to do so). We will however ask you to keep your mask on during check in until you have confirmation of a negative result and some destinations may still require you to wear a mask; if this is the case, we will let you know before arriving in your destination.
Trace Safe bands
All guests will be provided with a ‘TraceSafe’ wearable tracing device at check-in. Guests are asked to wear this at all times (apart from when bathing and swimming) so that, in the event that anyone should test positive for Covid-19 during a cruise, our medical team can identify anyone who may have been in contact with them.
To protect the privacy of all our guests, this information is only available to our medical team and not used for any other purposes than to protect the safety of our guests and crew.
At present we are not aware of any destinations where guests are not able to head ashore independently and out guests are able to explore ashore independently, without the need to join an organised shore excursion. Of course, if we are made aware of any changes in the destinations you are due to visit on your cruise we will let you know.
All explorations ashore will be subject to local restrictions in the destinations that we visit. We will also be following the latest guidance from the Foreign, Commonwealth and Development Office (FCDO). If there are concerns about infection rates at any of the destinations, we will return to only allowing guests ashore via our organised shore excursions in those areas.
Plain Sailing Guarantee
We want you to have complete peace of mind when booking a cruise with us. That's why all new bookings for cruises in 2022 come with our ‘no-risk deposit’ as standard.
This means you can move your deposit to any other cruise within 12 months of your original sailing - with no transfer fees. All you have to do is let us know before your final balance has been paid (or before your interim payment on a longer cruise).
Looking to find out more on our Covid Health Protocols?
We know that many of our guests will have lots of questions about our future cruises, so we have collated handy FAQs sections below or alternatively please do get in touch with us either via social media, e-mail or call our team on 01473 742 424.