Satisfaction Guarantee
Enjoy your cruise – or get your money back
We're so confident you'll fall in love with Fred. Olsen that we make you a promise no other cruise line does.
Book with complete peace of mind.
Satisfaction Guarantee
Your perfect cruise – or your money back
We're so confident you'll fall in love with Fred. Olsen that we make you a promise no other cruise line does.
Book with complete peace of mind.
Why we can make this promise
Fred. Olsen has been taking guests to sea for over 170 years. Our ships are smaller, our service more personal, and our itineraries more imaginative than you'll find almost anywhere else. We don't just believe you'll love it — we're willing to stake your fare on it.
How it works
1.
Book with confidence
You've chosen your cruise, you've packed your bags. Come aboard and settle in. We'll do everything we can to make you feel right at home from the moment you step on deck.
2.
If something's not right, let us know
Book with confidence and within the first 48 hours of sailing, if you feel the cruise simply isn't for you, for any reason, speak to our Guest Services team on board. No lengthy process, no awkward conversations.
3.
We'll take care of everything
We'll arrange and cover the cost of flying you home from the next available port. And we'll refund your cruise fare in full. No quibbles, no fuss.
170+ Years at Sea
Experience and heritage in every cruise
Smaller Ships
Personal experience, lesser-known ports
Rated Excellent
Rated 4.5★ on Trustpilot by our guests
HAND-CRAFTED iTINERARIES
Iconic sights & hidden gems
What's covered?
- Bookings made directly with Fred. Olsen or through a travel agent
- Cruises of 5 nights or more
- Cruises booked more than 12 weeks in advance of departure date
- Freedom Fare bookings
- All standard sailings across our fleet
What's not included
- Party night cruises
- Cruises of 4 nights or fewer
- Cruises booked through third-party operators (not Fred. Olsen directly)
- Saver Fare bookings
Not sure if your cruise qualifies? Call us on 01473 746175 and we'll confirm before you book. Terms & Conditions apply.
Ready to book with complete confidence?
Browse our cruises and book knowing that if Fred. Olsen isn't right for you, you won't lose a penny.
Don't just take our word for it
Fred. Olsen Cruise Lines is proud to be a member of ABTA (Association of British Travel Agents) – our membership number is W0637. It is our duty to maintain a high standard of service to you by ABTA’s Code of Conduct. ABTA can provide assistance and advice regarding all aspects of your travel arrangements. Further information is obtainable at www.abta.com
Flights are ATOL-protected by the UK’s Civil Aviation Authority (Fred. Olsen’s ATOL number is 5016). More information on this can be found in our booking conditions. Please ask us to confirm what protection applies at the time of your booking.
Confidence from Every Angle
Third-party guarantees for complete peace of mind
Terms & conditions
Full terms & conditions: The Satisfaction Guarantee applies to bookings made directly with Fred. Olsen Cruise Lines or through a travel agent, for cruises of 5 nights or more departing more than 12 weeks from the date of booking. It excludes Party Night cruises and voyages operated by Fred. Olsen but sold through third-party operators. To invoke the guarantee, guests must notify Guest Relations on board within 48 hours of the vessel's departure from the original port of embarkation. Fred. Olsen will arrange and cover the cost of return travel to the UK and will refund the cruise fare in full. Other costs are not refundable.