Travel with confidence
We want to ensure you’re confident to travel with us on our smaller ships when the time is right. So during this pause in operations, we are busy making preparations to explore the world again, as soon as the world is ready.
So, to help you feel more comfortable booking a cruise holiday with us, and assure you of a relaxing and safe experience on board, we have created our New Plain Sailing Guarantee and our Safe Sailing Charter.
We’re looking forward to sailing with you again and are busy making preparations so that when the world is ready, we will be too.
You might be wondering what we’ll be doing to make sure you have a relaxing and safe experience on board. We also thought you might have some questions about what exactly cruising will look like on our small ships when we’re sailing together again. [ReadMoreMob]
Whilst some cruise lines are starting to share their thoughts on health and safety and what they think the future of cruising will look like, our view is that it is still a little too early, given the very changeable situation and ever-evolving science. We know there is a lot of speculation over temperature scanners, the wearing of masks, removal of buffets and new air conditioning filters and systems. However, we believe a more considered and careful approach is needed. This is not just to make sure we get it absolutely right, but also to retain safely those elements of the cruise experience we all know and love.
We have been working very hard with other UK cruise lines, our industry body CLIA and Public Health England, and have been reviewing the recently released EU ‘Healthy Gateways’ guidelines, to ensure we all agree on the best protocols to put in place before we all start sailing again.
As a family founded cruise line, we take your safety and wellbeing personally. So in the meantime, we have developed our Safe Sailing Charter to let you know about all the ways in which we already keep you safe on board our smaller ships.
This Charter will be continually reviewed and updated as our conversations continue and the situation evolves over the next few months. We will of course keep you updated every step of the way with new best practices and government approved guidelines, as and when they are agreed at an industry level.
Before your cruise
Plain Sailing Guarantee updated ✔
We have updated our Plain Sailing Guarantee to ensure any guests who test positive for Coronavirus and therefore cannot travel can move their cruise to another with no administration fees. This will cover guests on any cruise up to the end of 2021. We’ll hold the money for the cancellation for up to 12 months to give our guests plenty of time to choose an alternative sailing of at least the same value. All guests need to do is call us prior to departure to let us know they cannot travel. Full details can be found in our Plain Sailing Guarantee tab above.
New insurance cover ✔
Our preferred insurance partner, Holiday Extras, has updated their policy details to include cover for coronavirus. This will support you if you become ill during your cruise with medical assistance plus repatriation costs and accommodation for you and a companion should you need it. This new policy is available to all guests who meet Holiday Extra’s health criteria, including those aged over 70.
On board the ship
The highest cleanliness standards ✔
The protocols we use on board follow those approved for hospitals. These involve a dedicated sanitation team who work throughout the day and night ensuring all surfaces in all areas are frequently cleaned with anti-viral solutions. We ensure these protocols are strictly followed with regular auditing using UV and swab testing carried out by our Sanitation Officer.
To maintain our high standards, our crew training will include any new industry approved processes.
We also clean your cabin with the same anti-viral solutions on each day of your cruise and each cabin is deep cleaned between guests departing and arriving. These solutions will kill bacteria and viruses including Norovirus and Coronavirus.
Fresh air ✔
We know some of our guests are concerned about air recirculation through air conditioning systems on ships. We think it’s reassuring to know our smaller ships are designed to deliver 100% fresh air. This means there is a much lower requirement for air recirculation on board.
Specialist medical facilities ✔
We have medical centres on board our ships managed by teams of Doctors and Nurses. We are working with Public Health England, the CLIA Medical Action Group and other UK cruise lines to develop agreed and comprehensive processes for how we isolate and treat any guests with symptoms either on board or at the destination.
Additional port options ✔
We will continue to follow the latest advice and guidance from the UK Foreign and Commonwealth Office on which ports we visit when we start sailing again. If government advice changes about one of our planned ports of call during a cruise, our smaller ships have more options for alternative ports, which allow us to change course more easily.
Pre-approved tour partners and smaller groups ✔
We only sell shore tours from pre-approved partners in the country we are visiting and where we are confident they will uphold the standards required locally.
Our tours only visit attractions when our approved local tour providers are confident they are following the expected health and safety protocols.
Finally, our smaller ships allow for smaller tours and we have a capacity limit of no more than 25 guests in each shore tour group.
Our new Plain Sailing Guarantee is designed to give you every reassurance about your booking with us during these unusual times. And it comes completely without clauses or caveats. This will cover guests on all cruises departing in 2021.
No quibble refunds
We are very sorry if your cruise with us is cancelled. Whilst we would love it if you transferred to another, you can of course have a full refund, with no quibbles, at any time.
Transfer on your terms
If your cruise is cancelled and you would like to transfer to a new one, we’ll give you a Future Cruise Voucher to spend on top of any money you have paid.
There is no rush and no pressure to make up your mind, you’ll get up to 24 months to decide.
And if you can’t find another cruise after that time, we’ll give you an additional 5% when refunding the money you have paid, to account for any interest it may have earned.
However, you don’t need to wait for us to get in touch. Any 2020 cruise can be moved, with no administration fees or loss of deposit, to any other on sale. Just give us 2 weeks’ notice.
Only pay us when you’re sure
We promise to contact you at least 30 days before you sail if, your cruise is cancelled due to the ongoing COVID-19 pandemic.
For sailings between July and December 2020, we have also changed your balance payment date (from 90 days before sailing to 28 days). So you can pay with peace of mind, knowing you will definitely be sailing.