Travel with confidence
We want to ensure you’re confident to travel with us on our smaller ships. So during this pause in operations, we are busy making preparations to explore the world again.
To help you feel more comfortable booking a cruise holiday with us, and assure you of a relaxing and safe experience on board, we have created our New Plain Sailing Guarantee and our Safe Sailing Charter.
Our new Plain Sailing Guarantee is designed to give you every reassurance about your booking with us during these unusual times.
And it comes completely without clauses or caveats.
This will cover guests sailing with us in 2021, for bookings made after 15 October 2020.
No-risk deposits ✔
We know the world feels a little uncertain at the moment. That’s why if you make a new booking now for a 2021 cruise and change your mind about travelling nearer the time, we will either move the deposit you have paid to an alternative cruise with no admin fees or refund it to you in full.
Just let us know no later than when your final payment is due (or your interim payment for a longer cruise) and our team will take care of the rest.
Transfer on your terms ✔
If you cannot travel due to testing positive for COVID-19, we will transfer your cruise or give you a sailing credit.
There will be no administration fees and you can choose any cruise within 12 months of your original sailing date.
No quibble refunds ✔
We are very sorry if your cruise with us is cancelled.
Whilst we would love it if you transferred to another, you can of course have a full refund, with no quibbles, at any time.
Fred. Olsen’s unique Enjoyment Promise
We want you to book your cruise with us with complete confidence. That’s why Fred. Olsen Jnr himself insists each and every booking is covered with his Enjoyment Promise.
It means that if within 48 hours of sailing, you are not enjoying your ocean cruise, we will arrange to take you home at our expense and give you a full refund.
We are working hard to make sure when we return to cruising, you continue to have a relaxing and safe experience on board.
Over the last few months, we have been working alongside government departments, the UK Chamber of shipping, other cruise lines and CLIA (our industry body) to establish an agreed set of health and safety protocols which all UK cruise lines will follow when we return to sailing.
While this is being finalised, our Safe Sailing Charter is here to let you know all the ways in which we already keep you safe on board our smaller ships. We will be keeping this page on our website up-to-date with all the latest developments.
Before your cruise
Plain Sailing Guarantee updated ✔
We have updated our Plain Sailing Guarantee to ensure any guests who test positive for Coronavirus and therefore cannot travel can move their cruise to another with no administration fees. This will cover guests on any cruise up to the end of 2021. We’ll hold the money for the cancellation for up to 12 months to give our guests plenty of time to choose an alternative sailing of at least the same value. All guests need to do is call us prior to departure to let us know they cannot travel. Full details can be found in our Plain Sailing Guarantee tab above.
New insurance cover ✔
Our preferred insurance partner, Holiday Extras, has updated their policy details to include cover for coronavirus. This will support you if you become ill during your cruise with medical assistance plus repatriation costs and accommodation for you and a companion should you need it. This new policy is available to all guests who meet Holiday Extra’s health criteria, including those aged over 70.
On board the ship
The highest cleanliness standards ✔
The protocols we use on board follow those approved for hospitals. These involve a dedicated sanitation team who work throughout the day and night ensuring all surfaces in all areas are frequently cleaned with anti-viral solutions. We ensure these protocols are strictly followed with regular auditing using UV and swab testing carried out by our Sanitation Officer.
To maintain our high standards, our crew training will include any new industry approved processes.
We also clean your cabin with the same anti-viral solutions on each day of your cruise and each cabin is deep cleaned between guests departing and arriving. These solutions will kill bacteria and viruses including Norovirus and Coronavirus.
Specialist medical facilities ✔
We have medical centres on board our ships managed by teams of Doctors and Nurses. We are working with Public Health England, the CLIA Medical Action Group and other UK cruise lines to develop agreed and comprehensive processes for how we isolate and treat any guests with symptoms either on board or at the destination.
Additional port options ✔
We will continue to follow the latest advice and guidance from the UK Foreign and Commonwealth Office on which ports we visit when we start sailing again. If government advice changes about one of our planned ports of call during a cruise, our smaller ships have more options for alternative ports, which allow us to change course more easily.
Pre-approved tour partners and smaller groups ✔
We only sell shore tours from pre-approved partners in the country we are visiting and where we are confident they will uphold the standards required locally.
Our tours only visit attractions when our approved local tour providers are confident they are following the expected health and safety protocols.
Finally, our smaller ships allow for smaller tours and we have a capacity limit of no more than 25 guests in each shore tour group.