Travel with confidence
There are a lot of unknowns in the world at the moment, especially when it comes to travelling. That’s why we are launching our new Plain Sailing Guarantee. It’s designed to give you every reassurance about your booking with us during these unusual times, and it comes completely without clauses or caveats.
No quibble refunds
We are very sorry if your cruise with us is cancelled. Whilst we would love it if you transferred to another, you can
of course have a full refund, with no quibbles, at any time.
Transfer on your terms
If your cruise is cancelled and you would like to transfer to a new one, we’ll give you a Future Cruise Voucher to
spend on top of any money you have paid.
There is no rush and no pressure to make up your mind, you’ll get up to 24 months to decide.
And if you can’t find another cruise after that time, we’ll give you an additional 5% when refunding the money you have paid, to account for any interest it may have earned.
However, you don’t need to wait for us to get in touch. Any 2020 cruise can be moved, with no administration
fees or loss of deposit, to any other on sale. Just give us 2 weeks’ notice.
Only pay us when you’re sure
We promise to contact you at least 30 days before you sail if, your cruise is cancelled due to the ongoing COVID-19 pandemic.
For sailings between July and December 2020, we have also changed your balance payment date (from
90 days before sailing to 28 days). So you can pay with peace of mind, knowing you will definitely be sailing.
As you can see, we’ve kept things beautifully simple and straightforward. What’s more, this is now standard across all new and existing bookings, you don’t have to do a thing.
We look forward to welcoming you back on board when the time is right for us all.
Fred. Olsen Cruise Lines provide the security of ABTA and ATOL protection and our Enjoyment Promise giving real peace of mind. Plus, Shore Tours and purchases on board our ships are priced in Pound Sterling – so you can explore the world without worrying about exchange rates.
With 170 years of sailing heritage behind us we’ve seen many changes over the years, but what has never changed is our focus on giving guests the best possible experience, wherever and whenever they sail with us.
With Fred. Olsen you can always book with confidence.
✔ ABTA & ATOL protection
✔ Enjoyment Promise
✔ Booking Reassurance Guarantee
✔ 170 years of sailing heritage
✔ All prices on board are in £