Travel with confidence

We want to ensure you’re confident to travel with us on our smaller ships. So, we have been busy making sure that your experience, from the moment you join us at your departure port, is as safe, relaxing and stress-free as possible.

To help you feel even more comfortable booking a cruise holiday with us, we have created our Plain Sailing Guarantee. You can also read our FAQs below for everything you need to know ahead of your cruise.

 
It's plain sailing with our new travel ready service

As a family run business we are free to do what’s right for our guests, and our Travel Ready Service has been designed with that in mind. As the world slowly returns to normal, we want to give you every reassurance that if there are any unexpected changes before, during or after your cruise, you won’t need to worry about a thing. 

From £29 per person, we’ll take care of your travel paperwork, including Passenger Locator Forms and vaccination letters, as well as any other online forms that may need to be completed in line with the requirements of destinations on your itinerary.

Please call us on 0800 0355 052, no earlier than three weeks before your cruise departs (so we have all the latest requirements to hand), and you can add this service to your booking.

Your NHS Covid pass ✔

 

We will order your NHS Covid vaccination letter on your behalf. So, as long as you have had all the vaccinations needed to travel, you can look forward to your cruise knowing that the proof of vaccination requirements are in hand.

Passenger locator form ✔

We will complete, submit and print your online Passenger Locator Form (PLF) for you, which for cruising can be done 21 days prior to your arrival back to the UK.

 

Destination entry forms ✔

We will assist you with any other online forms that may need to be completed, in line with the requirements of destinations on your itinerary, (i.e. for cruises to Norway, this will include a Norway entry registration form).

Plus, our no-risk deposit as standard

Abta
Atol

Your Questions Answered

We know that many of our guests will have lots of questions about our future cruises, so we have collated handy FAQs. If your questions have not been answered below, please do get in touch with us either via social media, e-mail or call our team on
01473 742 424.

Yes, all guests must be fully vaccinated to join us on board. This includes two original doses, and a third booster dose. You must have had your booster at least seven days before your cruise sets sail.

We have made this decision as data shows that those who are fully vaccinated, with the addition of a booster, are less likely to become seriously unwell and also less likely to pass on the virus too.

If you are due to have your second vaccine less than three months before your cruise sets sail, you do not need to have had a booster vaccination. Please note, you must allow at least 14 days after your second vaccine before you can sail with us.

All guests are allocated tables in our main dining rooms as usual, with each table to include up to a maximum of six guests. This will become your ‘social bubble’.

If you are travelling as a group, we will do our best to accommodate you within one ‘social bubble’, as long as your group is of six people or less.

If you are travelling on your own, you will be allocated a ‘social bubble’ of up to six people, for the duration of your cruise.

You will be able to enjoy all of your meals and socialising with any or all of those within your bubble, whether that be in fixed evening dining in our main restaurants, in our buffet restaurants or during breakfast and lunch. Your bubble will also be your companions in our lounges and entertainment venues.

You do not have to dine as your full social bubble for all meals, as long as you are not dining with anyone outside of your bubble. We ask you to please maintain a safe distance from anyone outside of your social bubble.

All of our onboard facilities, including our pools, gyms, spas and shops, are open and available for use during your cruise.

We do ask all guests to wear a face mask when moving around inside the ship and where social distancing is not possible (we do ask for a mask, rather than a shield or covering).

You will not need to wear a mask when you are out on deck or sitting down, for example when you’re enjoying something to eat or a drink in one of our bars or lounges.

Guests are able to explore ashore independently, without the need to join an organised shore excursion, in the destinations that allow us to do so.

All explorations ashore will be subject to local restrictions in the destinations that we visit. We will also be following the latest guidance from the Foreign, Commonwealth and Development Office (FCDO). If there are concerns about infection rates at any of the destinations, we will return to only allowing guests ashore via our organised shore excursions in those areas.

We know that many guests prefer to explore as part of an organised excursion. Of course, we will continue to offer a selection of bookable shore excursions for all of our sailings.

We will send you a Journey Guide with all of the available shore excursions prior to your cruise setting sail, and you will be able to book these in advance of your cruise.

We will, of course, adhere to the latest guidance from the UK government and the destinations that we are visiting at the time of sailing.

Guests will also be able to explore ashore independently in the destinations that allow us to offer this.

Find out more about our Covid Protocols:

Contact us

General Enquiries

Reservations

9am to 5pm, Mon to Fri