Satisfaction Guarantee
Everything we do is thoughtfully designed to give our guests the best cruise experience possible. We’re so confident you’ll love cruising with us that we make you this promise: if within 48 hours of boarding you feel it’s not right for you, we’ll fly you home from the next available port at our expense and your cruise fare will be refunded in full.
(Please ensure you read our full terms & conditions below before booking)
Fred. Olsen Cruise Lines is proud to be a member of ABTA (Association of British Travel Agents) – our membership number is W0637. It is our duty to maintain a high standard of service to you by ABTA’s Code of Conduct. ABTA can provide assistance and advice regarding all aspects of your travel arrangements. Further information is obtainable at www.abta.com
Flights are ATOL-protected by the UK’s Civil Aviation Authority (Fred. Olsen’s ATOL number is 5016). More information on this can be found in our booking conditions. Please ask us to confirm what protection applies at the time of your booking.
Terms & conditions
The Olsen Way Promise excludes Party Nights and cruises for 4 or less nights. The promise only applies to Bookings made for departures more than 12 weeks ahead. The Olsen Way Promise only applies to Passengers who have contracted with FOCL and excludes cruises on vessels operated by FOCL but booked through third Party operators. Should you wish to invoke the Olsen Way Promise, you will need to inform Guest Relations within 48 hours of the Vessel's departure from the original port of embarkation at the latest. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs.