March - May 2020 Cruises : Important Update

Black Watch cruising the Norwegian Fjords

You will know that, along with many other cruise and travel companies, we are facing challenging and unprecedented times at the moment.

With the ongoing situation with COVID-19, multiple port closures and the recent government advisory for cruise travel, we believe it is currently impossible for us to offer our guests the holiday experience that we promise.

We have therefore taken the difficult decision to pause our ocean cruise operations until 23rd May.

Our priority now is to get all existing guests and crew home as safely and comfortably as possible. Any subsequent itineraries will not go ahead once the current cruises have come to an end.

We have also taken the decision to cancel Brabant’s following 2020 sailings; R2001 “Floral Holland in the Spring”, departing 6thApril, R2002 sailing “History of the Rhine & Main”, departing 16thApril and R2003 “Cultural Cities of the Upper Danube” departing 26thApril.  All Brabant 2020 cruises departing after 2nd May are currently scheduled to sail as planned.

We are aware that if you are sailing with us, you will have many questions about what these cancellations mean for you and we will be in touch as soon as we can.

Our call centre may be busy, and we will assist with all affected bookings as soon as possible. Please bear with us, there is no rush for you to make a decision. We are working very hard for you and promise that we will deal with each and every one of your questions as soon as we possibly can.

In the meantime, we have collated a list of frequently asked questions and useful answers listed below.

This is not a decision we have taken lightly, so on behalf of everyone at Fred. Olsen Cruise Lines, both at our HQ in Ipswich and on our ships, we are sorry for this short break in sailings and we look forward to seeing you back cruising with us very soon.

FREQUENTLY ASKED QUESTIONS

I have heard you are cancelling cruises, which ones?
With the ongoing situation with COVID-19, multiple port closures and the recent government advisory for cruise travel, we believe it is currently impossible for us to offer our guests the holiday experience that we promise.
We have therefore taken the difficult decision to pause our ocean cruise operations until 23rd May.
W2007 – W2013
D2006 – D2011
M2007 – M2012
L2002 – L2009

Our river cruise sailings also affected:
R2001 – R2003

What are my options?
Guests who were booked during this time will be contacted separately by email and with a letter which will fully explain their options

I am booked on an ocean cruise later this year (after 23rd May) – what will happen?
We are not planning any changes to our departures after 23rd May 2020. However, we understand our guests may be concerned about their upcoming cruise and the situation is changing rapidly. Therefore, we have introduced our Booking Reassurance Guarantee. Any guests who have booked a 2020 cruise with us will be able to transfer their booking to any other 2020, 2021 or 2022 sailing as long as we have a minimum of 14 days' notice. 

I am booked on a Brabant river cruise after 2nd May - what will happen?
For all Brabant 2020 cruises departing after 2nd May 2020, these are currently scheduled to sail as planned. However, we understand our guests may be concerned about their upcoming cruise and the situation is changing rapidly. Therefore, we have introduced our Booking Reassurance Guarantee. Any guests who have booked a 2020 cruise with us will be able to transfer their booking to any other 2020, 2021 or 2022 sailing as long as we have a minimum of 14 days' notice. 

How can I transfer my cruise booking?
If you booked directly with Fred. Olsen Cruise Lines, you can transfer your cruise by contacting our Guest Services department on 0800 0355 145 from 9am - 6pm Monday to Friday, and from 9am - 5pm Saturday. Alternatively, please email guest.services@fredolsen.co.uk with your booking details and request to transfer. 
 
I have decided to cancel my cruise, how long will it take to receive my refund?
Please be advised you may need to allow up to 4 weeks to receive your refund. Your refund request will be processed as soon as possible, and we appreciate your patience and understanding in this matter.


I booked through a travel agent – what do I do?
Please contact your Travel Agent and we will work with them to find the solution which works best for you.