Fred. Olsen's Enjoyment Promise
A holiday is precious and as a family-run cruise line, we aim to ensure that your time with us on board is very special. That is why we offer you our Enjoyment Promise on whichever sailing choose.
Simply book more than 12 weeks ahead on cruises of five nights or more and if, once on board, you let us know within a couple of days of your cruise departing that it is not right for you, we will arrange for a flight back to the UK from the next available port of call and refund your cruise fare.
That is the Fred. Olsen's Enjoyment Promise.
(you must read the full terms & conditions below before booking)
Terms & conditions
The Enjoyment Promise excludes Party Nights and cruises for 4 or less nights. The promise only applies to Bookings made for departures more than 12 weeks ahead. The Enjoyment Promise only applies to Passengers who have contracted with FOCL and excludes cruises on vessels operated by FOCL but booked through third Party operators. Should you wish to invoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of the Vessel's departure from the original port of embarkation at the latest. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs.
Fred. Olsen Cruise Lines is proud to be a member of ABTA (Association of British Travel Agents) – our membership number is W0637. It is our duty to maintain a high standard of service to you by ABTA’s Code of Conduct. ABTA can provide assistance and advice regarding all aspects of your travel arrangements. Further information is obtainable at www.abta.com
Flights are ATOL-protected by the UK’s Civil Aviation Authority (Fred. Olsen’s ATOL number is 5016). More information on this can be found in our booking conditions. Please ask us to confirm what protection applies at the time of your booking.