Fred. Olsen's Enjoyment Promise
If you favour a welcoming, ‘home-from-home’ atmosphere, friendly, smiling staff and like-minded fellow guests with whom you can share a good story or two, you’ll likely find travelling with Fred. Olsen a rewarding experience. You don’t have to take our word for it though: we’re so confident that you’ll like cruising with us that we offer our Enjoyment Promise as standard.**
Simply book more than 12 weeks ahead on cruises of five nights or more and if you find that it’s not for you within 48 hours of sailing (24 hours on Brabant river cruises), just let us know and we promise to arrange and pay for your flight back to the UK from the next port and repay the cost of your cruise (you must read the full terms & conditions below before booking). So your relaxation starts the moment you choose Fred. Olsen.
At Fred. Olsen Cruise Lines, we strive to give you the holiday of a lifetime. Pleasingly, this has been recognised by a number of high profile awards in recent years, including 'Best for Itineraries' – for a record fourth consecutive year – and 'Best for Shore Excursions' at prestigious Cruise Critic UK Editors' Picks Awards 2018, titles we are honoured to hold along with the Silver Travel Advisor's award for 'Best Ocean Cruise Line in 2018' and the 2017 Group Leisure & Travel Award for 'Best Cruise Line', among others. More importantly, based on over 30,000 honest independent guest reviews, Fred. Olsen has a guest experience rating of over 4 out of 5 – along with being awarded Feefo’s Gold Trusted Merchant status for the fifth time.
Fred. Olsen Cruise Lines is proud to be a member of ABTA (Association of British Travel Agents) – our membership number is W0637. It is our duty to maintain a high standard of service to you by ABTA’s Code of Conduct. ABTA can provide assistance and advice regarding all aspects of your travel arrangements. Further information is obtainable at www.abta.com
Flights are ATOL-protected by the UK’s Civil Aviation Authority (Fred. Olsen’s ATOL number is 5016). More information on this can be found in our booking conditions. Please ask us to confirm what protection applies at the time of your booking.
Terms & conditions
The Enjoyment Promise excludes Party Nights and cruises for 4 or less nights. The promise only applies to Bookings made for departures more than 12 weeks ahead. The Enjoyment Promise only applies to Passengers who have contracted with FOCL and excludes cruises on vessels operated by FOCL but booked through third Party operators. Should you wish to invoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of the Vessel's departure from the original port of embarkation at the latest (24 hours for River Cruises). FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs.