Our Captains, officers and crew love nothing more than exploring the world with you, so this year really has been like no other. While our ships have been in Rosyth, we've had much work to do to ensure they remain ready to sail as soon as the time is right.
Meanwhile, our Ipswich team have been working hard from home to make sure our service continues in the way you expect. It is definitely not the year any of us had planned!
While things remain a little uncertain, we do believe it’s now important to set our sights on the future and start planning for brighter times ahead. We intend for Braemar and our new ships to start sailing from March and April 2021, and Balmoral even sooner!
If your sailing has been cancelled, please bear in mind that there is no rush for you to make a decision on whether to opt for a refund or transfer to an alternative sailing.
If your cruise has been transferred over from Black Watch and Boudicca to Bolette and Borealis, you will receive letters to confirm your new ship and cabin. Rest assured that all current cruise bookings will be transferred over before they go on general sale. The guest decks on the new ships start from deck 1, compared to Black Watch and Boudicca which started on deck 3.
Due to the ongoing pandemic, we have cancelled Balmoral sailings up to 20th January 2021 and Black Watch sailings up to 27th April. In addition, all Braemar departures up to 20th March 2021, and Boudicca's cruises, including the Grand Voyage and sectors departing up until 11th March 2021, have also been cancelled.
Cruise codes affected include:
W2007 - W2107
D2006 - D2105
L2002 - L2102
R2001 - R2026
Why aren’t you cancelling more dates which are further away?
We are working closely with the Government and relevant health bodies and taking advice on what is safest to do next. As this is a fast-moving situation, we want to ensure we are giving you the best advice at the time. We have committed that, if your ocean cruise is affected, you will hear from us no later than 30 days before we are due to set sail.
My cruise is not listed above but it is soon, will it be cancelled?
At the moment, we have cancelled Balmoral sailings up to 20th January 2021 and Black Watch sailings up to 27th April. In addition, all Braemar departures up to 20th March 2021, and Boudicca's cruises, including the Grand Voyage and sectors departing up until 11th March 2021, have also been cancelled. We are hoping sailing can resume as soon as possible, but the situation is obviously very changeable. We will let you know as soon as we can, and at least 30 days before you are due to travel, if anything is changing on your ocean cruise.
I booked through a travel agent – what do I do?
Please contact your Travel Agent and we will work with them to find the solution which works best for you.
What do I get if my cruise is cancelled?
If your cruise is cancelled, we will write to you with details of your options at that time.
What cruises can I transfer to?
You can transfer to any cruise currently on sale. If you wish to take advantage of the transfer offers, we can hold your money and any Future Cruise Vouchers for you for up to 24 months. During this time, you can transfer to any cruise on sale (including 2022, 2023 and 2024 cruises which launch during that time).
Can I transfer my funds to another existing booking?
Yes you can, please let our Guest Services team know that this is what you would like to do. Unfortunately you cannot transfer any future cruise vouchers to existing bookings as they are only valid for new bookings.
How can I get a refund?
We are sorry to hear you don’t wish to transfer to another cruise with us. Please call our reservations team on 0800 0355 122 and select option 2. Following this call, our team will send you a secure online form to complete so that your refund can be processed as quickly as possible.
How can I get in touch?
Our Guest Services telephone line is temporarily closed to allow for the team to focus on processing the high volume of cruise cancellation, refunds and transfer requests. You can still however e-mail them on email@example.com
Our Reservations team are available as usual on the number 0800 0355 052, (9am - 5pm Mon to Fri) for guests who wish to make a booking or transfer their cruise holiday with us.