Liverpool Cruise Port

Borealis docked at the port of Liverpool, UK

Departing from the maritime city of Liverpool is the route to a friendly and efficient start to your holiday. Embarkation and disembarkation takes place in the same shared space and so for this reason, your cruise ticket includes a link to Check-in, which details your allocated arrival window, to help steady the flow of guests checking in for a smooth and safe embarkation. We kindly ask that you only arrive within your dedicated arrival window. If you arrive early, we ask that you return during the time specified for your arrival. Should you be delayed for any reason and miss your arrival window, the cruise check-in desks will be open for late arrivals.

 

We know that many of our guests will have questions about our Covid protocols at Liverpool Cruise Port, so we've compiled the below handy FAQ's:

Check-in will be at Liverpool Echo Arena, so please don’t head straight to the cruise terminal.

We will send you more details on the check-in procedure in the weeks leading up to your cruise. This will include an allocated check-in time, so that we can ensure there is plenty of space for social distancing when you arrive. Please only arrive at the specified time, as you will not be able to wait in the terminal if you are early.

Don’t worry if you are running a little late for your window, we just ask that you don’t arrive early. As long as you arrive no later than 15.45 you will still be able to check-in if you are delayed on your journey.

The full address for the ACC Exhibition Centre is as follows:

ACC Exhibition Centre
Kings Dock
Liverpool Waterfront
Liverpool
Merseyside
L3 4FP

If you have booked car parking with CPS, please go to the Echo Arena car park, rather than the cruise terminal car park.

On arrival at the Arena, you will be guided through the lateral flow testing and check-in, before handing your baggage over to a member of the team who will take it to your cabin for you.

From here, a shuttle bus service will take you to the cruise terminal, where you will check-in as normal.

If you are joining Borealis and you arrive into Liverpool early, the Albert Dock area is nearby, where you will find lots of restaurants, bars, cafes and shops to pass away some time.

If you are travelling with others who have been given a different arrival time to yourself, we kindly ask that those with the later window to please make use of nearby facilities until your scheduled time, or alternatively you can arrive together at 15.45.

Your luggage will be available for you to collect from the terminal at the end of your cruise.

Yes, we will provide complimentary shuttle buses for anyone who needs to return to the ACC to collect their vehicle on return to Liverpool. You will need to collect your luggage from the terminal building first before boarding the shuttle.

Yes, guests who don’t need to collect a vehicle from the ACC will be able to begin their onward journey direct from the terminal.

Guests needing to travel to the train station can board a shuttle straight from the terminal. Tickets for this service cost £4.50 per person.

Taxis will also be available from the terminal, and guests who are being collected by friends or family can arrange for collection from the terminal.

If you are travelling to Liverpool by car and wish to use SatNav, please use the following post code:

Kings Dock Car Park: L3 4BX

From M6

- Leave the M6 at Junction 21a, and take the M62 towards Liverpool.

- Follow the M62 to the end, keeping directly ahead for the A5080.

- Continue on this road until it merges into the A5047, following signs to Liverpool City Centre, the ACC Exhibition Centre and Central Tourist Attractions.

From A55 – North Wales

- Head west on the A55, then continue onto A494.

- Merge onto the A550, via the ramp to Birkenhead, stay on the A550 before continuing onto the A41.

- Bear left onto Tunnel Road, then right onto King's Square (Toll Road).

- Stay on the Mersey Tunnel/Queensway route and then turn onto the A5036.

- Continue on this road until it merges into the A5047, following signs to Liverpool City Centre, the ACC Exhibition Centre and Central Tourist Attractions.

On arrival at Kings Dock Car park you will be greeted by the Liverpool Cruise Team. On entry into the car park, your baggage will be collected by our Cruise Porters and loaded for transfer to the ship, however, it will not be transferred until your Covid test results are confirmed as negative.

Once parked, you will be directed to the designated guest Lateral Flow Test Centre at the ACC Exhibition Centre, just a short walk away.

Once negative test results are confirmed, you will be directed to the guest check-in area, whilst your baggage will be transferred separately to the ship, and delivery to your cabin.

You will then be directed to waiting shuttle buses to transport you to the terminal to board your ship.

Should you require car parking at your departure port, please contact:

CPS - Cruise and Passenger Services
Contact 0345 071 3939 | www.cruiseparking.co.uk for prices and to book.
Email: info@cruiseparking.co.uk 

When booking your parking please have the following information to hand:

  • Registration number
  • Vehicle make and model
  • Plus any required assistance which may need to be noted

If you have booked and pre-paid car parking with CPS, you will be advised at the time of booking what documentation will be sent and required to present on arrival at the port. 

If you have booked a cruise that includes complimentary car parking, you're still required to book a car parking space. Fred. Olsen will issue a complimentary voucher 2 to 3 weeks before sailing and this will be posted directly, or via your travel agent. This complimentary voucher must be presented to car park staff upon arrival. Regrettably, if guests forget this voucher they will be required to pay the full ‘on the day’ rate, which cannot be reimbursed by Fred. Olsen.

Alternatively, you may wish to consider a pre or post cruise stay:

Company: The Crowne Plaza Hotel
Tel: 0151 243 8000
Email: guestrelations@cpliverpool.com or visit Crowne Plaza https://www.ihg.com/crowneplaza/hotels/gb/en/liverpool/lpluk/hoteldetail for details.

Liverpool Lime Street is Liverpool's mainline station, with trains connecting the city to Manchester, London, Scotland and the rest of the UK. Lime Street is approximately a 20 minute walk from the Cruise Terminal or approximately 5 minutes by taxi - see local taxi company details below. National Rail Enquiries (08457 484 950) can assist with specific train times.

Please note: There is no free porter service available at Lime Street Station.

For those wishing to book a taxi pick up:

Company: Computer Cab (Liverpool)
Tel No: 0151 298 2222
E-mail: bookings@comcab-liverpool.co.uk

Other companies are also available.