Liverpool Cruise Port

Borealis docked at the port of Liverpool, UK

Departing from the maritime city of Liverpool is the route to a friendly and efficient start to your holiday. Embarkation and disembarkation takes place in the same shared space and so for this reason, your cruise ticket includes a link to Check-in, which details your allocated arrival window, to help steady the flow of guests checking in for a smooth and safe embarkation. We kindly ask that you only arrive within your dedicated arrival window. If you arrive early, we ask that you return during the time specified for your arrival. Should you be delayed for any reason and miss your arrival window, the cruise check-in desks will be open for late arrivals.

Checking in

At check-in, you will be asked to present your passport, proof of a negative lateral flow test result and proof of vaccine status. You will also need to register a credit or debit card to open your on board account. To keep things simple, all purchases you make during your cruise will be added to your account.

Wheelchairs & Scooters

If you intend to bring a wheelchair or scooter on board, it must be pre-booked in advance. Due to health and safety regulations, each vessel has a strict limit to the number of mobility devices on board. If you haven’t pre-booked and wish to check the availability of wheelchair and scooter spaces on your cruise, call Guest Services on 0800 0355 145. On arrival at the port, please bring your wheelchair or scooter to check-in. We kindly request that you do not pack mobility devices in your luggage.

If you are travelling to Liverpool by car and wish to use SatNav, please use the following post code:

Kings Dock Car Park: L3 1DL

From M6

- Leave the M6 at Junction 21a, and take the M62 towards Liverpool.

- Follow the M62 to the end, keeping directly ahead for the A5080.

- Continue on this road until it merges into the A5047, following signs to Liverpool City Centre, the Cruise Terminal and Central Tourist Attractions.

From A55 – North Wales

- Head west on the A55, then continue onto A494.

- Merge onto the A550, via the ramp to Birkenhead, stay on the A550 before continuing onto the A41.

- Bear left onto Tunnel Road, then right onto King's Square (Toll Road).

- Stay on the Mersey Tunnel/Queensway route and then turn onto the A5036.

- Continue on this road until it merges into the A5047, following signs to Liverpool City Centre, the Cruise Terminal and Central Tourist Attractions.

Arriving by your own car (if you have pre-booked car parking with CPS)

On the day of your cruise, please drive directly to our car park (L5 9UD), where you will be met by a Cruise and Passenger Services representatives who will check your car in, we kindly ask you to remain in your car until this has been completed.

Once your vehicle has been checked in, you will be directed to the baggage drop off location, where your baggage will be taken from you and will be taken to your cabin by Porters. You will then be transported from the car park to Liverpool Cruise Terminal for check-in, where you are then able to board Borealis.

For those Guests that have booked ‘Assistance Parking’, we kindly request for you to drive direct to Liverpool Cruise Terminal (L3 1DL), where you will be met by a Cruise and Passenger Services representatives.

Please have your travel documents, proof of a negative lateral flow test result and vaccination ready. You will then be shown to the check-in area where you will receive your cabin cards.

Arriving by other transport

If you are not arriving in your own car, please proceed directly to the Cruise Terminal drop off area where you will be directed by our team to the arrival area, which is a short walk away. Please have your travel documents, proof of a negative lateral flow test result and vaccination ready. You will then be shown to the check-in area where you will receive your cabin cards.

Should you require car parking at your departure port, please contact:

CPS - Cruise and Passenger Services
Contact 0345 071 3939 | www.cruiseparking.co.uk for prices and to book.
Email: info@cruiseparking.co.uk 

When booking your parking please have the following information to hand:

  • Registration number
  • Vehicle make and model
  • Plus any required assistance which may need to be noted

If you have booked and pre-paid car parking with CPS, you will be advised at the time of booking what documentation will be sent and required to present on arrival at the port. 

If you have booked a cruise that includes complimentary car parking, you're still required to book a car parking space. Fred. Olsen will issue a complimentary voucher 2 to 3 weeks before sailing and this will be posted directly, or via your travel agent. This complimentary voucher must be presented to car park staff upon arrival. Regrettably, if guests forget this voucher they will be required to pay the full ‘on the day’ rate, which cannot be reimbursed by Fred. Olsen.

Alternatively, you may wish to consider a pre or post cruise stay:

Company: The Crowne Plaza Hotel
Tel: 0151 243 8000
Email: guestrelations@cpliverpool.com or visit Crowne Plaza https://www.ihg.com/crowneplaza/hotels/gb/en/liverpool/lpluk/hoteldetail for details.

Liverpool Lime Street is Liverpool's mainline station, with trains connecting the city to Manchester, London, Scotland and the rest of the UK. Lime Street is approximately a 20 minute walk from the Cruise Terminal or approximately 5 minutes by taxi - see local taxi company details below. National Rail Enquiries (08457 484 950) can assist with specific train times.

Please note: There is no free porter service available at Lime Street Station.

For those wishing to book a taxi pick up:

Company: Computer Cab (Liverpool)
Tel No: 0151 298 2222
E-mail: bookings@comcab-liverpool.co.uk

Other companies are also available.