Southampton Cruise Port
Fred. Olsen operates year-round from Southampton, with cruises mainly departing from the City Cruise Terminal. Occasionally, we may sail from the Mayflower, Fruit Terminal or QE2 cruise terminals. You will be advised of your departure port when you receive your cruise tickets.
You can find out more about driving directions to Southampton, car parking at the terminals and train and coach connections to and from the port below.
We know that many of our guests will have questions about our Covid protocols at Southampton Cruise Port, so we've compiled the below handy FAQ's:
Pre-cruise - arriving in Southampton
I am sailing from Southampton - will I arrive at the port as usual?
Visit fredolsencruises.com/check-in where you will find details of your allocated arrival window and your departure terminal. For the remainder of 2021 we will be sailing from Southampton’s new Horizon Cruise Terminal, details as follows:
Horizon Cruise Terminal Berth
102 W Bay Road
We kindly ask that you only arrive during your allocated window to ensure we do not have too many guests arriving at the same time. If you arrive early we will ask that you come back again during the time specified for your arrival.
Don’t worry if you are running a little late for your window, we just ask that you don’t arrive early. As long as you arrive no later than 15.45 you will still be able to check-in if you are delayed on your journey.
I am parking my car at the port – what do I need to do?
Guests using AB Parking at the port will receive arrival instructions from them directly.
Upon arrival at your allocated time, your luggage will be collected directly from your car and you will be directed to the terminal from there. Please remember to keep your travel documents in your hand luggage as you will need these at check-in.
I am being dropped off/arriving my public transport. What do I need to do?
If you are not arriving in your own car, or not parking with AB Parking, please proceed directly to the drop-off area at the terminal, where a member of the team will be ready to take your luggage from you and arrange for it to be taken to your cabin. Please remember to keep your travel documents in your hand luggage as you will need these at check-in.
I am arriving by coach – what will I need to do?
Upon arrival at the terminal, guests will be asked to remain in their seats while lateral flow tests are carried out. Once all guests return a negative result, you will be directed to the front of the terminal where a friendly member of the check-in team will be ready to welcome you.
What should I do if I arrive ahead of schedule?
If you arrive ahead of schedule, we ask you to please make use of nearby facilities in Southampton and return again at your allocated time.
What if I am travelling with others who have a different arrival time?
If you are travelling with others who have been given a different arrival time to yourself, we kindly ask that those with the later window to please make use of nearby facilities until your scheduled time, or alternatively you can arrive together at 15.45.
When I disembark at the end of my cruise, where will I collect my luggage from?
Your luggage will be available for you to collect from the terminal at the end of your cruise.
Travelling to Southampton Cruise Terminal by Car
Please note your Cruise Terminal will be advised once your cruise tickets are issued, please look out for road signs for correct berth once entering Southampton on day of departure.
If you are travelling by car to reach your departure port and are using a SatNav to direct you, please use the following postcodes:
Southampton City Cruise Terminal/Mayflower Terminal: SO15 1AJ
Southampton QE2 Terminal: SO14 3GG
From M3 take Exit 13, sign posted M27 West—Southampton docks. Continue on the M27 until you see signs for M271—Southampton Docks & Old Waterfront. Stay in the left hand lane as you filter onto the M271. Continue for approx. 3/4 miles when you will come to a roundabout, turn left to Southampton—Docks & Waterfront.
Exit the M27 at junction 3 and join the M271, heading towards Totton.
At the roundabout at the end of the M271 take the exit towards Southampton (A3024 - Mountbatten Way).
Car Parking at Southampton Cruise Terminal
Should you require car parking at your departure port, please see the following information:
Company: ABP (Associated British Ports Southampton)
Tel: 0844 880 6848 or visit www.abparking.co.uk
Pre booking is required.
Please note that car parking must be booked 48 hours prior to departure to receive exclusive rates for Fred. Olsen Cruise Lines.
If you have booked and pre-paid car parking with ABP, you will be advised at the time of booking what documentation will be sent and required to present on arrival at the port.
If you have booked a cruise that includes complimentary car parking, you're still required to book a car parking space. Fred. Olsen will issue a complimentary voucher 2 to 3 weeks before sailing and this will be posted directly, or via your travel agent. This complimentary voucher must be presented to car park staff upon arrival. Regrettably, if guests forget this voucher they will be required to pay the full ‘on the day’ rate, which cannot be reimbursed by Fred. Olsen.
A separate car park is available for visitors bringing passengers to the ships.
Travelling to Southampton Cruise Terminal by Train
Guests travelling by rail for their cruise from Southampton should alight at Southampton Central Station. Guests travelling by train will need to arrange their own transport from the station to the cruise terminal.
For those wishing to book a taxi pick up:
Company: Radio Taxi
Tel No: 02380 666666
Other companies are also available.
Travelling to Southampton Cruise Terminal by Coach
We are pleased to offer a range of services, designed to make joining your cruise ship easier and more convenient. Eavesway Coach Travel will operate the following routes to and from Southampton:
- Scotland & North West
- North East & Yorkshire
- North Wales
To book, simply call Eavesway Cruiselink on 01942 727985 (Option 1) or email at email@example.com