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Email safe

Fred. Olsen Cruise Lines will only contact you by email if you have given your permission, but emails that you have asked to receive from us, including information about offers and promotions, may not make it to your inbox.

An increasing number of e-mail providers (Outlook, AOL, Hotmail, etc.) are making changes that can affect delivery and display of some e-mail messages. This means that sometimes those desired email communications might not reach you, or they might be displayed without images.

In order to receive emails from us in the future, and so they display properly, you may want to check your 'Junk' or 'Spam' folder to see if you have received any emails from us. You can normally open one of our emails and mark it as 'not spam'. Often, this is enough to rectify the issue. If further action is required, we recommend you add our email address, [email protected], to your 'Safe Senders' or ‘Address Book’ lists. You'll find details below on how to do this, for the most popular email programs and providers:

If, after following these instructions, emails from us are still being moved to your 'Spam' or 'Junk' folder, please contact your e-mail provider as they may be able to help.

  1. Open the email.
  2. Click the sender email address and choose ‘Add to Contacts’ or ‘Add to Address Book’.

If you need any more help, visit the Apple support page.

  1. Open the email.
  2. Tap the ‘From’ email address and choose ‘Create New Contact’ to add to your Address Book.

If you need any more help, visit the Apple support page.

  1. Open the Fred. Olsen email.
  2. On the toolbar, click on 'Actions'.
  3. From the dropdown menu, select 'Junk E-mail'.
  4. Select 'Add sender to safe senders list'.
  5. A dialogue box will appear with the words 'The sender of the selected message has been added to your safe senders list'.
  6. Click the 'OK' button to confirm.
  7. The sender will be automatically entered into your Outlook contacts list.
  1. Open the email.
  2. Click on the 'Add Address' icon.
  3. Within the 'Add Contact' dialogue box, the email address is automatically added in the name and email fields
  4. Check that the information is correct.
  5. Click the ‘Save’ button – your email message will be automatically entered into your AOL address book.

If you need any further help, use AOL Support.

  1. Open the email.
  2. Click on the downward arrow next to the 'reply' button (to the right of the email date).
  3. Click on 'Add sender to Contacts list'.
  4. The email sender will be automatically entered into your Gmail contacts list.

If you need any more help, visit the Gmail support page. 

  1. Open the email.
  2. The first time you get an email from a new sender, you will see this message: 'You may not know this sender. Mark as safe | Mark as unsafe'. Click 'Mark as Safe'.
  3. You will then see: 'You've just added this sender to your safe senders list. Add contact'. Click 'Add contact'.
  4. If you need any more help, click on 'Options' (top-right of the inbox) – this will take you to useful information about using Hotmail.
  1. Open the email.
  2. Click on 'Add to the Address Book', to the right of the email address.
  3. Once you're happy with contact details, click on the 'Add to the Address Book' button.
  4. Use the 'help' link (top-right of the page) for more assistance.
  1. Open the email.
  2. Tap the picture of the sender, next to the sender name ‘Fred. Olsen Cruise Lines’.
  3. Click ‘Create Contact’.
  4. Once you're happy with contact details, click on the ‘Save’ button.

Use the 'help' link for more assistance

Norton Antispam and McAfee Spamkiller

If you have either Norton Antispam or McAfee on your computer, you can use the steps below to add email addresses to your allowed lists:

McAfee Spamkiller

  1. Click 'Friends' from the sidebar.
  2. Click 'Add'.
  1. Type: [email protected].
  2. Click 'OK'.

Norton Antispam

  1. Start up Norton AntiSpam.
  2. Click the 'Status & Settings' tab.
  3. Click 'AntiSpam'.
  4. Click 'Configure'.
  5. Click the 'Allowed List' tab.
  6. Click the 'Add' button.
  1. In the 'Email Address' box, enter: [email protected].
  2. Click 'OK'.