Contact us

Contact one of our departments

Calls are charged at local rate.

Department24hr Recorded Information Line
Tel+44 (0) 1473 746 167

We recommend you call our 24hr information line the day prior to sailing to ensure there are no delays to check-in.


Department General Enquiries
Tel+44 (0) 1473 292200
E-mail addressinternet@fredolsen.co.uk
Head Office Postal AddressFred. Olsen House, White House Road, Ipswich, Suffolk, IP1 5LL

DepartmentReservations 
Tel+44 (0) 1473 742 424
Opening hours08.00 - 20.00 Monday to Friday
09.00 - 17.00 Saturday    10.00 - 16.00 Sunday
E-mail addressres.services@fredolsen.co.uk

DepartmentGuest Services
Tel0800 0355 145
Opening hours08.30 - 18.00 Monday to Friday
09.00 - 17.00 Saturday
E-mail addressguest.services@fredolsen.co.uk

DepartmentShore Tours
Tel+44 (0) 1473 746163
Opening hours09:00 - 17:00 Monday to Friday
E-mail addressshore.tours@fredolsen.co.uk

Department Customer Relations
E-mail addresscustomer.relations@fredolsen.co.uk

Department International Sales
Tel+44 (0) 1473 292200
E-mail addressinternational.sales@fredolsen.co.uk

DepartmentMarketing
Tel+44 (0) 1473 292200
E-mail addressmarketing@fredolsen.co.uk

DepartmentOceans
TelOceans Priority Lines: +44 (0) 1473 746160
E-mail addressoceans@fredolsen.co.uk

DepartmentOffice Based Jobs
Tel+44 (0) 1473 243590
E-mail addresshr@fredolsen.co.uk
Job Listingswww.careers.fredolsen.co.uk 
DepartmentMarine Personnel, Shipside Jobs
e-mail addressmarinehr.enquiries@fredolsen.co.uk

DepartmentPress & Public Relations
Tel+44 (0) 1473 292200/ 292233
Opening hours09:00 - 17:00 Monday to Friday
Out-of-hours enquiries +44 (0) 7917 323238
E-mail addressmedia@fredolsen.co.uk

DepartmentSales (Travel Agents only)
Tel+44 (0) 1473 746164
E-mail addresscruise.sales@fredolsen.co.uk


Contacting our ships
If you need to contact any of our ships directly please call: 0800 028 5089

Please note: You will need to provide payment card details to connect to the ship you are contacting. Upon successful connection to the ship, the satellite service provider will place a fully-refundable $50 pre-authorisation charge on your payment card. The refund of this charge will be processed automatically, so you don't have to claim it. The time it takes for your refund to your appear in your account depends on your bank, however they usually appear within 3 days. 

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0800 0355 130

You can call us 7 days a week,
we'd love to hear from you.

Calls are charged at local rate

Our opening hours

Mon-Fri: 08:00 - 20:00 Sat: 09:00 - 17:00 Sun: 10:00 - 16:00

0800 0355 130
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Call us 7 days a week, we'd love to hear from you

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