About us

Fred. Olsen Cruise Lines has defined and refined the cruise experience, and judging by the number of passengers that come back time and again, we seem to have styled it to perfection.

The company originated in Hvitsten, a small town on Oslofjord in Norway, in 1848 when three Olsen brothers – Fredrik Christian, Petter and Andreas – bought their first ships and began an international shipping company.

Now into the fifth generation of the family, they operate companies skilled in various aspects of the cruise and passenger shipping trade as well as aviation, ships’ crewing, shipbuilding and offshore industries.

Aside from the transportation industries, the Fred. Olsen group also has interests in the luxury hotel sector, estate management, property development, and electronics companies.

Offices for the company are spread throughout the world, although the company headquarters remain firmly in the family’s hands in Oslo and Tenerife. Fred. Olsen Cruise Lines is based in Ipswich in Suffolk.

Company Reg. No: 2672435
Registered Name & Office: Fred. Olsen Cruise Lines Ltd, 2nd Floor, 64-65 Vincent Square, London, SW1P 2NU.
Place of registration: England and Wales
VAT Number: 927 5336 08

Fred. Olsen History

The Olsen family business can be traced back to 1848.  Here, a young shipmaster called Fredrik Christian Olsen (known as the First Fred. Olsen) entered shipowning on his own account.  His earliest vessels were wooden schooners of little more than 50 gross tons.

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Pricing Policy

We have two pricing options available, which give you the opportunity to make the right choice for you when booking your cruise. Anchor Fares offer excellent value for money, although have some limitations and restrictions. Freedom Fares offer the best choice, benefits and flexibility, including choosing your room number and dining time. Where cruises are available with Anchor Fares, you can still book a Freedom Fare if you would prefer more flexibility.

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Environmental Policy

With most of the world’s surface covered by water, it is important that this valuable resource is nurtured and looked after so that it remains healthy for generations to come.

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Corporate Social Responsibility

Fred. Olsen Cruise Lines (‘FOCL’) takes its responsibility to be a good ‘corporate citizen' seriously, and does all that it can to be a considerate employer, generous benefactor and environmentally-conscious cruise operator.

Click Here to download a full copy of Fred. Olsen's Corporate Social Responsibility policy.

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What our Guests are Saying

The most valuable commentary we can offer are the opinions of our guests cruise experiences. Below are some of the comments we have received from our cruise guests. We strive to offer you the best cruise holiday experience we can, and are proud to see this reflected in the comments we receive from you.

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Our Awards

We’ll always do our best to give you the holiday of a lifetime – but our guests and travel industry experts are the best judges of how we’re doing. That’s why it’s so pleasing that the dedication and hard work of our staff has been recognised in many awards in recent years, including: Britain's Best Cruise Line for Food; silver for both Best Small Ships Cruise Line and Best Cruise Line for Customer ServiceBest for Itineraries in the Cruise Critic UK Editors Picks Awardsand five categories in the influential Cruise Critic UK Cruisers’ Choice Awards.

Finally, and most importantly, indpendent review site Feefo have awarded us Gold Trusted Merchant Accreditation – in recognition of our excellence in customer service – for the fourth year in a row. Perhaps that's why people who try Fred. Olsen once so often choose to cruise with us again.

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Fred. Olsen Cruise Lines' Opening Hours

Fred. Olsen Cruise Lines has extended the opening hours of its Reservations Department. The opening times are:

Monday to Friday - 08:00hrs - 20:00hrs
Saturday - 09:00hrs - 17:00hrs
Sunday - 10:00hrs - 16:00hrs

 

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Cruise Reviews by

(Average 4.5 stars out of 5 from 5332 reviews)
Date
Score
Comment
Service:
Product:
Service: Customer service on board and on shore secured the 5 star rating.
Product: Never been before and met our expectations. To get a picture of the Braemar with a nearby traffic light showing in the foreground at a junction of one of the major city's in the world, was awesome. And we were 50 miles inland....
Service:
Product:
Service: Entertainment, food and staff excellent
Product: No trip to Alambra palace from Malaga as advertised in brochure-one of the main reasons for booking the cruise Changes due to weather unavoidable
Service:
Service: A great cruise and itinerary was perfect for us, including Storm Brian’s interference. Our only disappointment was the food. Seemed to be a lot of recycling in different guises. Palms cafe was good but main dining didn’ have the wow factor anymore. No shellfish. Felt that restrictions on budget were being strictly adhered to and it was very noticeable. I keep a journal and the menus were the same as 4 years ago. Don’t mind that particularly but please keep up standards. We were not excited by the food as we have been in the past.
Service:
Product:
Service: Food excellent. Service in bars and restaurants good. Entertainment excellent. Bridge excellent. Dancing instruction excellent. Cabin & service good. Embarkation and disembarkation excellent.
Product: All interesting places and excursions good.
Service:
Product:
Service: What did Fred Olsen do well? Just about everything. This was the first cruise with Fred. My wife and I have been with several providers in the past, but found this most enjoyable. Should a cruise to suitable places occur in the future from a suitable port, we would not hesitate to use them again.
Product: We already have, see section 1

Contact Us

If you'd like to contact us at our Head Office in Ipswich, please click here for details: http://www.fredolsencruises.com/contact-us

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0800 0355 130

You can call us 7 days a week,
we'd love to hear from you.

Calls are charged at local rate

Our opening hours

Mon-Fri: 08:00 - 20:00 Sat: 09:00 - 17:00 Sun: 10:00 - 16:00

0800 0355 130
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Call us 7 days a week, we'd love to hear from you

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