News

Win a year of FREE Netflix

3rd June 2020

We are giving FIVE lucky agents a chance to win 1 year of FREE Netflix!

Read more to find out how to register for this incentive.

Changes to our balance payment due dates

3rd June 2020

We have had a number of conversations with the trade based on their request for us to review our balance due dates for guests and we wish to recognise this. 

We would therefore like to let you know about some important changes we are making to our balance payment dates and cancellation charges to help during these uncertain times.

Virtual cruising programme

3rd June 2020

Whilst we can't all discover the world together right now, we thought we would bring as much of the Fred. Olsen experience to our guests while staying safe at home.

Cancellation update

3rd June 2020

We are sure guests must be wondering about our future cruise sailings in light of the current travel restrictions and ongoing global pandemic concerns.

Here is an update on our latest cruise cancellations.

Launch 2021/22

2021-2022 Worldwide itinerary launch offers EXTENDED!

1st June 2020

We are delighted to announce that we have extended our Worldwide Cruises 2021-2022 launch offers and agent incentive until Tuesday 30th June 2020 inclusive. To celebrate the release of our new itineraries, we've created a special Freedom Fare PLUS, to give your customers even more reason to book.

PLUS, we are giving away FIVE FREE CRUISES and this is your last chance to register! Read more to find out how to enter our competition

Our four ocean ships to move to Babcock’s Rosyth facilities

28th May 2020

Our four ocean ships, currently in Scotland’s Firth of Forth, are to begin moving to Babcock’s Rosyth facilities from Thursday 28th May to allow for more efficient running of the vessels.

Opening hours

28th May 2020

If you need to get in touch with our team, a reminder of our current opening hours are available here.

Trade Webinar - we are here to help

18th May 2020

We are sure guests must be wondering about our future cruise sailings in light of the current travel restrictions and ongoing global pandemic concerns.

You may also have lots of questions about our change in policies and cancellation updates. 

Our trade webinar took place on Friday 15th May, but if you were unable to join us you can now look back on the recording where you'll find everything you need to know!

NHS Around the World Challenge

Around the World Challenge for NHS Charities Together

7th May 2020

We have united our homeworking and furlough teams by setting ourselves a challenge, to walk around the world in a bid to raise £1,000 for NHS Charities Together.

Important information about refunds

7th May 2020

We are sure you are aware from the news and social media that guest refunds, and in particular how different travel businesses are dealing with them, form a significant topic of debate right now.

We have therefore been thinking hard about our processes and wanted to let you know about a new way of working we will be introducing in order to simplify things for all of us.

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