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We have had a number of conversations with the trade based on their request for us to review our balance due dates for guests and we wish to recognise this. 

We would therefore like to let you know about some important changes we are making to our balance payment dates and cancellation charges to help during these uncertain times.

Whilst we can't all discover the world together right now, we thought we would bring as much of the Fred. Olsen experience to our guests while staying safe at home.

We are sure guests must be wondering about our future cruise sailings in light of the current travel restrictions and ongoing global pandemic concerns.

Here is an update on our latest cruise cancellations.

Our four ocean ships, currently in Scotland’s Firth of Forth, are to begin moving to Babcock’s Rosyth facilities from Thursday 28th May to allow for more efficient running of the vessels.

If you need to get in touch with our team, a reminder of our current opening hours are available here.

We are sure guests must be wondering about our future cruise sailings in light of the current travel restrictions and ongoing global pandemic concerns.

You may also have lots of questions about our change in policies and cancellation updates. 

Our trade webinar took place on Friday 15th May, but if you were unable to join us you can now look back on the recording where you'll find everything you need to know!

We are sure you are aware from the news and social media that guest refunds, and in particular how different travel businesses are dealing with them, form a significant topic of debate right now.

We have therefore been thinking hard about our processes and wanted to let you know about a new way of working we will be introducing in order to simplify things for all of us.