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Fred. Olsen's Enjoyment Promise

Cruise with real confidence, with  Fred. Olsen’s Enjoyment Promise**

If you favour a welcoming, ‘home-from-home’ atmosphere, friendly, smiling staff and like-minded fellow guests with whom you can share a good story or two, you're likely to find Fred. Olsen to your taste. You don’t have to take our word for it though: we’re so confident that you’ll like cruising with us that we offer our Enjoyment Promise as standard.

Simply book more than 12 weeks in advance on cruises of five nights or more and if you find that it’s not for you within 24 hours of sailing, just let us know and we promise to arrange and pay for your flight back to the UK from the next port and repay the cost of your cruise. Peace of mind and relaxation starts the moment you choose Fred. Olsen.

The Enjoyment Promise excludes pre-cruise stays and Holidays of 4 nights or fewer. The Enjoyment Promise only applies to Bookings made where the Date of Departure is more than 12 after the date of the Booking. The Enjoyment Promise only applies to Passengers who have contracted with FOCL and excludes cruises on vessels operated by FOCL but booked through third-party operators.

Should you wish to invoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours following the vessel’s departure from the original port of embarkation at the latest (24 hours for River Cruises). FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only and will not refund other costs.