Manage my booking

You can manage your cruise booking on the My Cruises section of the Fred. Olsen website. If you have not yet registered, you will need to sign up with the details of the lead guest on your booking in order to access your cruise details. Both your ocean and river cruises will all be logged within your personal 'My Cruises' area of our website. If you experience any difficulties with My Cruises please contact our Booking Systems Support team on 01473 292 277. The team will be happy to assist with your enquiry. Alternatively e-mail internet@fredolsen.co.uk and we will arrange for a member of the team to get in touch with you.

How do I book my Shore Tours?

Shore Tours for your river cruise will be available to book approximately fourteen weeks prior to departure. You will be notified by e-mail once they are available to view and book online. A booklet with destination and shore tour information will be available to you on board Brabant. Pre-bookings can either be made online, through My Cruises, or by e-mail to shore.tours@fredolsen.co.uk Tour packages are available to pre-book only, with individual tours also being available to book on board Brabant – subject to availability.

Can I upgrade my cabin?

Room upgrades on board our vessels are subject to availability. Please contact our Reservations Team on 01473 742 424 or email res.services@fredolsen.co.uk to enquire about the possibility of upgrading your room pre-cruise.

Having issues accessing My Cruises?

In order to manage your booking online via the My Cruises section of the Fred. Olsen website you will need to sign up using details of the lead guest on your cruise booking. This will allow you to access your cruise information online. If you experience any difficulties with My Cruises please contact our Booking Systems Support Team on 01473 292 277, they will be happy to assist with your enquiry. Alternatively e-mail internet@fredolsen.co.uk and we will arrange for a member of the team to get in touch with you.

Why is my booking not showing in the My Cruises area of your website?

In order to manage your booking online via the My Cruises section of the Fred. Olsen website you will need to sign up using details of the lead guest on your cruise booking. This will allow you to access your cruise information. If you experience any difficulties with My Cruises please contact our Booking Systems Support team on 01473 292 277. The team will be happy to assist with your enquiry. Alternatively e-mail internet@fredolsen.co.uk and we will arrange for a member of the team to get in touch with you.

Where do I find my Guest Information Form?

Guests can complete their Guest Information Form within the My Cruises area of the Fred. Olsen website. Once logged in you will be able to access your GIF under the booked cruises tab. Please note: We will require your Guest Information Form to be completed before we can send out your cruise tickets and information.

Are there any celebration or special packages that I can book?

Unfortunately, we are currently unable to offer pre-bookable celebration packages. If you would like to make an enquiry/request please e-mail finalisers@fredolsen.co.uk.

If for any reason we need to cancel our cruise, what cancellation charges may apply?

You may cancel your cruise holiday, subject to notice to Fred. Olsen Cruise Lines in writing and payment of a cancellation fee in accordance with the following scale: Number of days before departure Cancellation fee being a % of the Contract Price for the Holiday 91 days or more 15% 90-57 days 60% 56-42 days 75% 41-16 days 85% 15 to 0 days 100% The effective date of cancellation is the date of receipt by Fred. Olsen Cruise Lines of written notice to cancel. For full details of our cancellation policy please see our terms and conditions. Cruise cancellation form If for any reason you wish to cancel you cruise, you can do so by following the link below and completing the online cancellation form.

Top frequently asked questions

In keeping with the experience enjoyed on our ocean cruises, Fred. Olsen River Cruises are expertly crafted to offer guests a relaxing, endlessly rewarding and simply unforgettable cruise holiday. Step aboard the stylish Brabant in one of six departure ports across Europe and set sail on an incredible journey of European river cruising, with scenic cruising through spectacular areas of natural beauty and stops at some of the most historic, beautiful and captivating destinations on the continent to enjoy. [ReadMore]

Experience River Cruising and you can take in the fairytale-esque towns, world-famous vineyards and glorious rolling hills of picturesque valleys; marvel at natural wonders such as the Iron Gates gorges and the Danube Delta; and discover awe-inspiring cities such as Vienna, Budapest, Cologne and Strasbourg to name just a few as you cruise the Danube, Main, Rhine or Moselle rivers. It’s not just the destinations on our itineraries which ensure every Fred. Olsen River cruise is a very special experience though; our smaller river boat is key to you making the most of your well-earned holiday.

Sailing with around 150 fellow guests, you’ll never feel overcrowded while enjoying the comfortable ambience, attentive service, delicious food and stunning scenery on board Brabant. What’s more, Brabant’s compact dimensions allow us to moor as near to the heart of cities, towns and villages as operationally possible to bring the best of each destination closer to you.

So, if you wish to uncover the delights of stunning European rivers, countries and cities on memorable river cruise, be sure to take a look around our website – you’re sure to find Fred. Olsen River Cruises to your taste.