Is it possible to take a wheelchair on board?

River cruises include some elements which are unavoidable and apply across all cruise operators. Ramps from the ship to shore can be relatively steep, many medieval streets of destinations can be cobbled and uneven, and there is no step free access to the sun deck, because sometimes items on that deck need to be collapsed in order to navigate locks – this includes the captain’s wheelhouse, which can retract into the ship if necessary. We are hopeful that this will change in future. 

Embarkation and disembarkation of Brabant may be challenging for guests with limited mobility, so we suggest that river cruises may not be suitable for guests who rely on the use of a wheelchair.

For peace of mind, we advise guests with impaired mobility who wish to travel on Brabant to be aware of the following information:

Wheelchairs, scooters and rollators are not permitted to be used on board the vessel and must be stored in the guest's room on board whilst not in use.

Guests who require the assistance of a walking stick or any other device should be aware that:

  • The lift on board is only between Haydn Deck and Mozart Deck. The sundeck is only accessible via stairs.
  • When the vessel is tied up alongside other vessels (known as rafted moorings), guests must make their way across other vessels to reach the gangway. This may involve going up and down stairs.
  • There is no assistance provided for guests to take advantage of when crossing other vessels.
  • Owing to the infrastructure of some European river ports, there may be many cobblestones which can provide difficulties for guests with impaired mobility.
  • When taking shore tours, guests have to step up and down when boarding and leaving tour coaches without any assistance. No assistance can be guaranteed due limited staff numbers.
  • We reserve the right to refuse boarding at the port on the day of departure if, in our opinion (through observation) you or any of your party’s impaired or limited mobility prevents you from safely boarding the vessel, negotiating steps or moving around the vessel in a safe and secure manner at all times.
  • If anybody in the party is unsure if they meet this mobility requirement then please declare this before making the booking and a Fred. Olsen Cruise Lines representative will call you to discuss your requirements further before proceeding.
  • Failure to comply with this policy could lead to denied boarding, the loss of your River Cruise holiday and a total loss of all monies paid.

If you have any questions and would like to speak to a member of the Fred. Olsen Team, please call Guest Services on 01473 292 444.

Did this answer your question?

Yes No

Please help us understand how this page could be more helpful:

Submit

Thank you for your feedback