Coronavirus - your questions answered

Have Fred. Olsen cruise Lines cancelled any cruises?
You will know that, along with many other cruise and travel companies, we are facing challenging and unprecedented times at the moment.

With the ongoing situation with COVID-19, multiple port closures and the recent government advisory for cruise travel, we believe it is currently impossible for us to offer our guests the holiday experience that we promise.

We have therefore taken the difficult decision to pause our ocean cruise operations until 23rd May. We have also taken the decision to cancel Brabant’s R2001 sailing “Floral Holland in the Spring”, due to depart on 6th April 2020 and R2002 “History of the Rhine & Main”, due to depart on 16th April 2020. All Brabant 2020 cruises departing after 25th April are currently scheduled to sail as planned.

For more information, please click here: https://www.fredolsencruises.com/march-may-cruises

We understand that, due to the current global crisis, our guests may be concerned about their upcoming cruise and the situation is changing rapidly. Therefore, we have introduced our Booking Reassurance Guarantee, allowing guests to transfer 2020 bookings to future sailings. For full details, visit: https://www.fredolsencruises.com/travel-confidence

What are Fred. Olsen Cruise Lines doing about Coronavirus?

We are continually taking advice from all relevant authorities such as Public Health England, CLIA (Cruise Lines International Association), the WHO (World Health Organisation), the British Chamber of Shipping and HM Government.

Is Fred. Olsen implementing an enhanced cleaning and sanitisation programme?
All of our cruise ships meet, at all times, the highest safety, hygiene and health standards.

As a precautionary measure, Fred. Olsen has operated a raised level of sanitisation across its fleet, in addition to health questionnaires and temperature screening measures for guests embarking and re-joining the ship from overland tours, and for ship visitors.

What will happen if someone is diagnosed with Coronavirus whilst on board?
Should someone present symptoms consistent with Influenza or Coronavirus whilst travelling with us, we would initially isolate them, then find them the appropriate medical testing and treatment ashore, supporting them and any travel companions through this process.

If a guest or crew member is isolated, WiFi and telephone calls will of course be offered free of charge to allow them to keep in touch with friends and family. 

How do you prevent catching Coronavirus?
The very best way to prevent the spread of any virus (including Coronavirus) is to ensure good personal hygiene including:

  • Washing your hands frequently with warm soapy water for 20 seconds or more.
  • Social distancing (keeping a safe distance between yourself and others)
  • Using tissues when you cough or sneeze and disposing of them straight away.
  • Avoiding contact with others displaying flu like symptoms
  • Avoid touching your face (eyes, nose, mouth).

What effect are these procedures having on your crew?
All crew members will be subject to a health questionnaire and extensive medical assessment prior to joining the ship as part of our existing crew welfare programme.

Crew changes will only be in operation within the UK and we are keeping these to a minimum.

Any new crew will be subject to extensive screening (including the supply of a Doctors letter of fitness) before embarking the ship.

If you have any more questions or concerns, please call our Guest Services team on 0800 0355 145 who will be happy to help you.

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