Search frequently asked questions
As a first time cruiser, what can I expect?
We’re sure that embarking on your first Fred. Olsen cruise will an exciting and enjoyable experience, however, if you feel apprehensive or unsure about trying something new, we’ll do all we can to put your mind at ease and help you settle in as quickly as possible.
Our ‘New to Cruising’ programme has been created to provide you with all the information you might need during your first cruise on board our ships. The programme includes get-togethers with other first-time cruisers and meetings with our ‘New to Cruising’ representatives. There’s no need to worry about anything when you cruise with Fred. Olsen.
Guided ship tours: As you’ll be new to Fred. Olsen and our ships, we recommend you take the opportunity to join a guided ship tour to familiarise yourself with your new ‘home from home at sea’. Our friendly staff will help you find the restaurants, bars, lounges, outside deck spaces and much more; and are happy to answer any questions you have along the way.
‘New to cruising’ get together: The ‘New to Cruising’ get-together is a great way of meeting fellow first-time cruisers who may have the same questions and queries as you, or people looking for new friends and companions to enjoy their holiday with. We’ll also be there to offer some tips on how to make the most of your cruise.
‘New to cruising’ representative: Our ‘New to Cruising’ representatives will be on hand every day throughout your holiday, whether you’re enjoying a week sailing around the UK or venturing further afield on a longer voyage. Available at selected times and places, they will be happy to answer your questions and offer any advice you require.
Simply advise our Guest Services Department that you’re a first time cruiser at least 72 hours prior to UK departure on 0800 0355 145. We regret that this programme is not available on Short Breaks.
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