Travel Information


Are you wondering which travel documents you need to bring on board with you? Do you want to know whether there’s on board Wi-Fi so you can stay in touch with your friends and family back home? Or are you looking for stress-free transfer to and from your chosen departure port?

All of this information and much more can be found on our Travel Information page, which has been created to provide you with everything you need to know for a memorable and care-free cruise holiday with Fred. Olsen.


Balmoral, Fred. Olsen CruisesWe want to make sure your cruise holiday gets off to a smooth start, so we ask you to call us on 01473 746 167 the day before you sail. You’ll hear a recorded message giving the latest update, helping you to avoid any delays with check-in or departure of your cruise.

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DisembarkationExperience the Fred. Olsen difference and let us help ensure your entire cruise holiday is stress-free from beginning to end.

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Transfer Options

Ports Direct We want your holiday to get off to a great start with quick and easy embarkation. By taking away the hassle of travelling to the port, you can start enjoying your cruise holiday even earlier.

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Luggage Allowance

Baggage Handling

Your luggage allowance will vary depending on the type of cruise you have booked.  Our cruises from UK ports offer a generous 200lbs (90kgs) of luggage, allowing plenty of room for formal night suits and cocktail dresses, and all those other essential cruise holiday items.

On fly-cruises, however, your allowance will be subject to the conditions imposed by the air carrier and will vary from airline to airline. 

Full details of your luggage allowance will be provided on your booking confirmation and your flight tickets. (This is subject to change at any time.)

When joining your cruise ship in a UK port; for safety and security reasons: breakable items, valuables, jewellery, laptops & iPads/tablets and medicines should be packed in your hand luggage, not in your suitcase and kept with you at all times.

Coach Services
For safety reasons, when using one of our advertised coach services each piece of luggage must weigh less than 20kgs. Please check when booking and on receipt of your tickets.

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What's Included

What's Included

At Fred. Olsen Cruise Lines we do our utmost to ensure our cruise holidays are not just hugely enjoyable, but great value too. Click on Read More to see the benefits included in each cruise package.  As you'll see, there's a lot - so you can just relax and get on with having a good time!

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Health Advice

Health Advise

You may well be cruising to the exotic and the tropical, so do make sure you have the right vaccinations. Check your cruise holiday booking guide. We’d suggest that you speak to your GP about 12 weeks before you leave, to ensure you have the most up-to-date information.

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Travel Documents


Our cruise book gives you everything you need to know about your cruise holiday, but most importantly, your first chance to book your Shore Tours. We’ll send it to you about eight weeks before your cruise sets off. Do take a look as soon as you receive it so you don’t miss out on the best tours and other important information.

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Medical Facilities

Medical FacilitiesFor your peace of mind all our cruise ships have a Medical Centre offering primary and emergency care, with a doctor and/or nurse on call at all times. All our cruise ships have two qualified nurses on board.

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Safety and Security

Fred. Olsen Cruises

Our attention to your security extends throughout your cruise holiday, whether that's your  transfers to and from the cruise ship, within the cruise terminals, whilst on-board your cruise ship, on a shore excursion, or on a flight if you have opted for a fly-cruise package.

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Using Your Mobile Phone

Using your mobile on board

Make and take calls and text messages as you please on your cruise, even if we’re in the middle of the ocean. We have an advanced satellite-based roaming network on our cruise ships - out of range for normal service providers.

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Using WiFi on board

Use WiFi Pay-as-you-go to email friends and family, keep up to date with the news and upload your photos to make them all envious!  Use your mobile, laptop or our Internet Centre as you cruise with our on board wi-fi. Just ask at Reception for details.

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Mobility & Going Ashore

Going Ashore

Your safety and wellbeing on our cruise ships is our main concern and we want you to be as comfortable as possible when leaving and getting back on board.

Some ports will require guests to go ashore by tender, i.e. with access down the steps of a gangway.  There are 25 steps from your cruise ship to the tender on all our vessels (except Braemar where there is a maximum of 7). Please ask about your particular cruise at the time of booking.

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Use of Wheelchairs

Use of WheelchairsWe welcome all passengers relying on wheelchairs for mobility on board our cruises, but we do ask that you advise us of your mobility needs at the time of booking in order to meet our health & safety requirements. For your own convenience, comfort and safety we also request that you are accompanied by an able-bodied companion.

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Disability & Reduced Mobility

Disability & Reduced Mobility

Fred.Olsen Cruise Lines warmly welcomes guests dependent on the use of a wheelchair/scooter for mobility on all vessels within our fleet. However, with the very different nature of a holiday at sea when compared to one on land we very strongly recommend you are accompanied by an able-bodied companion  who is responsible for providing any assistance that you may require both on board and ashore.

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Customer Care & Lost Property

Reception, Fred. Olsen CruisesIf you have any customer service issues or items of lost property whilst on your cruise, please speak to Reception in the first instance.

However, should you have any issues which cannot be dealt with on board your cruise ships, our Customer Relations Department will be able to deal with your queries on your return. In addition, any items of lost property which are not claimed on board, will be forwarded to our UK Head Office.

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