What facilities are available to assist less able bodied passengers ashore in tender ports?

We are committed to ensuring that all our guests are able to make the most of their experience on board and our crew make efforts to assist guests as much as they can.

However, we regret that on safety grounds those guests who are confined to a wheelchair will be unable to go ashore in tender ports. Please note that on these occasions there may be up to 24 steps down to the tender platform. Fully collapsible wheelchairs can be carried on board a tender, but the guest in question must be able to board the tender with the minimum of assistance. Whereas tender ports are generally known in advance of arrival and are detailed in both our brochure and on our website, unforeseen circumstances on the day may necessitate such a service should the original berth become unavailable for whatever reason.

Read more for information on assisting less able guests ashore.

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