Here you will find all the information you require for getting to your UK cruise departure port and embarking your cruise ship.
Will there be any security checks during embarkation?
Depending on the port, a security check in line with the Department for Transport’s regulations will be carried out.
At check-in you will receive a ship’s pass which acts as your security pass and on board account card for the full duration of the cruise. Each time you embark or disembark the vessel your card will be swiped to record whether you are on board or ashore. In addition your hand luggage may be subject to either x-ray scanning or a manual search each time you re-join the vessel.
The Merchant Shipping Act prohibits the carrying of certain items on board ship, which include:
• All firearms and ammunition, sporting weapons, replica firearms, and explosives of any kind.
• Knives and other sharp bladed items (including pen knives).
• Flammable substances (petrol, methylated spirit, paint thinners etc).
• Items containing incapacitating substances that could be used to maim or disable, such as gas cylinders, unless they form part of a ladies hairdressing kit.
• Any other item made, adapted or intended for use as an offensive weapon.
Security for fly-cruises is also extremely tight, and a list of prohibited items will be detailed with your flight tickets.
We regret that owing to strict security measures, no visitors are allowed on board.
Am I allowed to bring my own alcohol on board your cruise ships?
Please note that any alcohol taken on board your cruise ship, whether at embarkation, or during a port call, will be stored and returned to you at the end of your cruise.
I am travelling to the port by car using a SatNav – what is the best postcode to use?
We have a section dedicated to each UK cruise departure port, where we have details of the postcodes for satellite navigation purposes, for those ports that we know them for - Cruise Departure Ports
We have also provided directions and a map to each cruise departure port.
Can you provide directions to my cruise departure port?
Our Cruise Departure Ports section has detailed directions to the UK port you wish to depart on your cruise holiday from, including a map (where provided).
What car parking facilities are available at my chosen departure port?
Car parking facilities are available at all UK cruise departure ports, details of which can be found in our Cruise Departure Ports section.
I don’t want to drive, what transfer options are there to get me to my departure port?
We can offer options for you to get to your chosen UK departure port: by car, train, coach or air, and can also provide information on hotels in the area, should you wish to travel there the night before your cruise holiday departs.
What time will check-in be for my cruise, and what are the check-in procedures?
To ensure you experience a swift & efficient embarkation, please arrive within your allocated check-in time window. Please avoid arriving earlier or later than the check-in window detailed on your cruise ticket. Please check the “Arrive No Earlier Time” for your cruise. To assist you in your onward travel plans at the end of your holiday, please check the Disembarkation Times for your cruise.
On arrival at the port you will be directed to the baggage drop-off area where porters will be on hand to take your luggage from you. Unfortunately, luggage without labels will not be accepted. Your luggage will then be taken directly to your room after passing through security checks. Wheelchair assistance is available from the port authorities on arrival. When departing from a UK port we strongly recommend you carry dress and suit carriers as hand baggage, since these can potentially get damaged when passing through the main baggage security scanners.
At check-in you will need to produce both your ticket and passport, so please ensure you have both readily to hand. When you check in, you’ll be issued with your ship’s pass, so you can then relax in the cruise terminal lounge until called to embark your ship. Most cruise terminals offer refreshment, telephone and toilet facilities.
Further information on Embarkation for UK cruise departure ports.
What transfer options are available from train stations to the cruise terminal?
For the latest transfer options please check our Cruise Departure Ports section where information can be found for your cruise departure port.
What information do I need to have to hand for check-in?
At check-in for your cruise holiday you will need to produce both your ticket and passport, so please ensure you have both readily to hand. All guests are required to check-in no less than 1 hour before sailing time. Exact details regarding where and when to check-in for your cruise will be advised in your ticket pack.
At this time you will be issued with your cruise ship’s pass and boarding card. You may then relax in the Cruise Terminal lounge until embarkation commences.
Can I check in with family, even if their tickets shows a different check-in time?
Yes, a party can check in together even if some of the guests have different check-in times, due to the deck that their cabin is situated on.
Fred. Olsen stagger check-in times by each deck to reduce queuing and therefore making the check-in process as smooth as possible for our guests.
Do we have to carry our cases on to the ship ourselves?
Your personalised luggage labels will be sent to your home address approximately two weeks before departure.
On arrival at your UK cruise departure port you will be directed to the baggage drop-off area where porters will be on hand to take your luggage from you. Unfortunately, baggage without labels will not be accepted. Your luggage will then be taken directly to your room after passing through security checks. Wheelchair assistance is available from the port authorities on arrival, should it be required.
How can I request port assistance?
Assistance at a port can only be requested upon arrival at the terminal, prior to check-in. Assistance is provided by personnel at your departure port, and not by Fred. Olsen.
What facilities are there available at my cruise departure port?
Each UK cruise departure port has a cruise terminal, where the facilities available differ. However, the majority of them have comfortable seating areas and refreshments, enabling you to relax and start to enjoy your cruise holiday.