Help & FAQ

At Fred. Olsen we do everything we can to make your journey as simple and stress free as possible, but you still may have some questions before you book your holiday. Please have a read through our common cruise questions and answers if you want to find out more about cruising, and the practicalities that come with it. If your answer can’t be found below, please don’t hesitate to get in touch with our helpful and friendly team on 0845 154 5745.

Booking a Cruise

Balmoral cruise shipIncluded in this section is everything you need to know before booking your cruise holiday.

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Managing My Booking

Travel DocumentsThis section is here to assist you with any queries you may have with managing your cruise booking; from completing booking information via My Cruises, to ordering currency and when you will receive your cruise tickets.

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Fly-Cruises

Flights
Here you will find all the information you need to know regarding the flights used in conjunction with our fly-cruises.

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At the Departure Port

Braemar

Here you will find all the information you require for getting to your UK cruise departure port and embarking your cruise ship.

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Shore Tours

St. Petersburg, Russia

This section is dedicated to answering any queries you may have about our Shore Tours.  If you have any further questions regarding these, please contact our Shore Tours Department on 01473 746163.

Our Shore Tours Department are open between 09:00hrs - 17:00hrs Monday to Friday.

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In Your Room

A grade superior cabin, Balmoral Fred. OlsenHere you will find answers to some of the most commonly asked questions regarding your room on board your chosen cruise ship.

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Food and drink

Formal nights on Fred. Olsen Cruises

This section is dedicated to any questions you may have regarding dining on board our cruise ships.

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On Board

Typical Day on boardHere you will find answers to any questions you may have regarding daily life and the facilities on board your cruise ship.

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Returning from your cruise

Disembarkation

As your holiday is coming to an end, this section aims to deal with any queries you may have about disembarkation and leaving your cruise ship.

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General Information

Travelling AloneHere you will find answers to any other questions about life on board a Fred. Olsen Cruise ship.

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0800 0355 130

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Our opening hours

Mon-Fri: 08:00 - 20:00 Sat: 09:00 - 17:00 Sun: 10:00 - 16:00

0800 0355 130
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