Your cruise ship safety and security

At Fred. Olsen Cruise Lines we pride ourselves on providing our guests with a memorable cruise holiday experience, with your comfort and safety at the fore.

Saftey and security
Our attention to your security extends throughout your cruise holiday, whether that's your  transfers to and from your cruise ship, within the cruise terminals, whilst on-board your cruise ship, on a shore tour, or on a flight if you have opted for a fly-cruise package.

Your room card is your personal ID card for the duration of your cruise and must be presented to security staff every time you board or leave the vessel.

At all times, guests are expected to follow the direction of the vessel's Master who will take the appropriate action to ensure the safety, security and well-being of all our guests. Ultimately, we reserve the right to disembark any guest refusing to adhere to our policies. Additionally, guests are expected to comply with all laws of the destinations we visit.

Safety and security is everyone's responsibility. Should you become aware of potentially dangerous or illegal behaviour during your cruise we ask you to report it immediately to the ship's Security Staff or any other cruise ship management.

Crew members are not permitted to socialise with guests beyond their professional duties, and are not permitted in guest rooms unless in the performance of their duties. Guests are not permitted in crew-only areas. We ask you to please adhere to these policies.

Guests must not tamper with any of the vessel's equipment unless specifically directed to by crew member. Any other behaviour deemed as unsafe or offensive, including failure to follow security instructions, will not be tolerated

For more information about the Cruise Vessel Security and Safety Act (CVSSA) when travelling in US waters, please view the detail here.


0800 0355 130

You can call us 7 days a week,
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Our opening hours

Mon-Fri: 08:00 - 20:00 Sat: 09:00 - 17:00 Sun: 10:00 - 16:00

0800 0355 130
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Call us 7 days a week, we'd love to hear from you

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