Important information for guests requiring assistance with mobility.
Your safety and wellbeing on our cruise ships is our main concern and we want you to be as comfortable as possible when leaving and getting back on board.
Some ports will require guests to go ashore by tender, i.e. with access down the steps of a gangway.
There are 25 steps from your cruise ship to the tender on all our vessels (except Braemar where there is a maximum of 7). Please ask about your particular cruise at the time of booking.
On health and safety grounds, wheelchair-users or those requiring more than minimal assistance to board/alight a tender will be unable to go ashore on these occasions.
Each cruise detail page highlights the tender ports on individual cruise itineraries.
We are committed to ensuring that all our guests are able to make the most of their experience on board and our crew make efforts to assist guests as much as they can. Fred. Olsen’s four ships conform to the latest health and safety legislation and regulations under the Flag of Registry of the ship, and in accordance with the IMO (International Maritime Organization) convention to ensure Safety Of Life At Sea (SOLAS).
Under SOLAS Regulations, for each guest reliant on, or registered to take, a wheelchair on board a Fred. Olsen ship, we automatically assign two crew members to assist in the event of an emergency on a 24-hour basis (two crew members on three eight-hour shifts). These crew members will go to the guest room immediately in the event of an incident and will oversee the evacuation of the guest. If an emergency occurs during the day on board the ship, wheelchair guests will be assisted from their respective locations, which are likely to be in the visible public areas of the ship.
All crew members specifically assigned to assist guests with wheelchairs are fully trained for this purpose.