A-Z Cruise Holiday Guide



From the moment you step on board your cruise ship our staff will be waiting to welcome you and direct you to your room. Your room door is opened either by the use of your security swipe card or by the use of a key that will be found just within your open room door. A Welcome Pack of useful on board information, and a handy ship guide, will be in your room on arrival.

All rooms are provided with complimentary stationery. Each room is also equipped with a hair dryer, television and telephone. Many higher grade rooms also feature a fridge - please check at time of booking. Should you experience adverse weather conditions on your cruise holiday, the port hole covers may need to be closed.


Room Service

Throughout your cruise holiday, Fred. Olsen offers complimentary room service for breakfast and light snacks; the times and availability of each will be detailed in your Welcome Pack on board. All rooms on all cruise ships have complimentary tea/coffee making facilities.

On Balmoral and Braemar you can order breakfast on FOi (Interactive TV) by visiting 'Breakfast Service' from the main menu, or by calling room service.

If required, bath robes can be hired from Reception (subject to availability). A deposit of £35 is charged to your on board account, with £25 refunded when the robe is returned at cruise end.


0800 0355 130

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Mon-Fri: 08:00 - 20:00 Sat: 09:00 - 17:00 Sun: 10:00 - 16:00

0800 0355 130
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Call us 7 days a week, we'd love to hear from you

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