It is a condition of carriage that all Guests embarking on a cruise holiday with us must hold a full and valid passport, the validity of which is dependent upon the destinations visited. Some ports of call will require at least 6 months after your return to the UK. European ID cards will be accepted for visits to EC countries.
It is your responsibility to ensure you hold a valid passport. If you need to renew your passport please allow at least one month for your application to be processed, and more during peak holiday periods.
Since you will be denied boarding if unable to present your passport at check-in, please ensure your passport is kept in your hand baggage.
Please also see: Visas or our section on Travel Documents for more information on what to prepare before you cruise.
All of our cruise liners are now equipped with an advanced roaming network on board. This network will allow you to make as well as receive calls and texts on your mobile phone while you are at sea.
This service will be available for use when the cruise ship is at sea and out of range of the normal land-based providers.
All charges will be conveniently billed to you by your service provider.
How the Service Works
- The service switches on and off automatically, detecting when the ship is in international waters and without coverage from a land-based provider.
- The majority of UK and international operators can access the mobile network on board your Fred. Olsen ship. However, not all prepaid phones are supported at this time.
- Simply enable International Roaming by contacting your service provider before you leave for your holiday. Once on board the ship, switch on your phone and it will automatically register with the network.
- To make a call just dial the number as you normally would when abroad, making sure to include the country code, omitting the leading zero from the area code, followed by the number.
The on-board mobile phone service is provided by Maritime Communications Partners AS.
Maritime Communications Partners AS and your mobile phone operator are not affiliates of Fred. Olsen Cruise Lines and are solely responsible for the services, charges and customer service support provided to you. The information given in this guide is for reference only and is subject to change.
On Black Watch, Boudicca, Braemar and Balmoral there are telephones in the rooms from which you are able to call home. Dialling codes and instructions for use are detailed in your room. All telephone calls made from the ship are via satellite.
An alternative and more economical method of calling home would be to purchase a phone card locally in the ports of call and use public landlines ashore.
Photographs / DVDs
Our resident photographers will be on hand throughout your cruise holiday to help capture those special moments. Their photographs are processed on a daily basis and will be displayed for you to purchase if you wish. Our photographers can also assist you with the processing of your own digital images, in addition to selling other photograpic items. It is also possible for your own camera films to be processed during the cruise, although we are unable to process Advantix films. Camera film is available to buy in the ship’s shop. All charges will be billed back to your on board account.
It is also now possible to obtain a DVD of your cruise from our on-board photographers. This DVD will be shot during your chosen cruise.
Port Talks / Lecturers
On most cruises, we have either a knowledgeable Port Lecturer on board, or an experienced member of our tours staff, who will give talks on the forthcoming ports of call throughout the cruise. This will enable you to gain an insight into the history and geography of the port of call and find out what the main attractions and local services are, giving you a chance to plan ahead.
On both Balmoral and Boudicca we have an Infra-red Induction Loop in The Neptune Lounge to assist those guests with hearing difficulties.
Post / Postcards
If you wish to send postcards home during your cruise holiday please hand them to Reception on board who will give them to our local port agent for posting in the next port of call. A small charge will be levied to cover postage costs. Obviously, the more remote the port, the longer the postcard will take to reach home!
Delivery of mail cannot be guaranteed.