A-Z Cruise Holiday Guide

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Laundry Services

All our cruise ships provide an excellent Laundry, Dry Cleaning and Pressing Service. A full price list and details will be found in your Welcome Pack waiting for you in your room. An additional 25% is charged for same day service.

An ironing room and self service launderette is available on all our ships, where a nominal charge is made for the use of the washing machines.

Please note that travel irons are not permitted on any of our cruise ships. 

Library

All our cruise ships have a well-appointed library on board offering a wide variety of books, including some large print books. There is also a selection of board games for use during your cruise holiday. Audio books are also available, but please remember to bring your own CD player.

Lost Property

We aim for you to have a stress-free cruise holiday, but if, on your return home, you find that you have lost an item of personal property during the cruise, you may be able to trace it by contacting our Customer Relations Department on:  Tel: 01473 292303 Fax: 01473 292217  or e-mail: customer.relations@fredolsen.co.uk.

The property will be held at our office in Ipswich for 3 months after the return date of the cruise. Please note that for reasons of hygiene and storage capacity, we are only able to process items of intrinsic value. A nominal figure of £10 is charged to return most items, subject to value and size.

If you lose an item on the ship during your cruise please contact Reception on board.

Lost Baggage

If having returned home you discover that you have not collected all your baggage following disembarkation you should contact the following numbers:

ON DAY OF RETURN (PRIOR TO 1400HRS):
Our Port Agent

Dover
Tel: 023 80873111
The Baggage Handling Company
Southampton

Tel:023 80873111
The Baggage Handling Company

Greenock

Tel: 07718 580899
HarwichTel: 07718 580959
Rosyth:

Tel: 07711 152651

Liverpool

Tel: 07718 580912
Newcastle
Tel: 07507 857262
 
Portsmouth
 

Tel: 023 80873111
The Baggage Handling Company

 AFTER DAY OF RETURN:
Customer Relations Department

Ipswich
Tel:01473 292303
Fax:01473 292217 E-mail:customer.relations@fredolsen.co.uk
 

Please note that in such circumstances it is the responsibility of the individual to cover the cost of carriage. Should you have taken another guest’s baggage in error you will also be responsible for the cost of carriage involved in returning it to the rightful owner. Please check carefully that you have collected the correct baggage, before leaving the baggage reclaim area and commencing your onward journey.

 

Luggage Allowance

Your luggage allowance will vary depending on the type of cruise you have booked. If you are sailing from a UK port 200lbs (90kgs) of luggage is allowed. On fly/cruises, however, your allowance will be subject to the conditions imposed by the air carrier and will vary from airline to airline. On scheduled air services, the free baggage allowance in economy class is normally 20kgs with one piece of hand luggage at 5kg. On a Fred. Olsen operated charter flight the baggage allowance is more generous at 25kgs and one piece of hand luggage at 5kg. Full details will be on your booking confirmation and your flight tickets. (subject to change at any time).

Once on board your cruise ship, empty suitcases can be stored under the beds in the room or in lockers. If you require further storage space, particularly on long cruises on Balmoral, Black Watch, and Boudicca please speak to your stewardess who will arrange this where possible. Storage space on Braemar is limited.

For safety and security, breakable items, valuables, jewellery and medicines should be packed in your hand luggage, not in your suitcases and kept with you at ALL times.

 

0800 0355 130

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