A-Z Cruise Holiday Guide

I

Immigration

There is no need to pass through Immigration at every port of call you visit during your cruise holiday, as you will have already supplied us with your passport details on your booking form. Immigration officers board the ship when it docks and carry out any relevant checks from the ship’s manifest before the cruise ship is ‘cleared’. Occasionally, some overseas ports will require you to take your passport ashore.

If travelling on a fly/cruise you will need to pass through Immigration Authorities at the airports.

Also see: Passports

Information Channel

During your cruise holiday, televisions in rooms and in public areas on Balmoral, Braemar, Black Watch and Boudicca, offer our own information channel called Onelan, which gives details of special promotions, important information, general ship-board activities, ports of call with a weather map, Atlantis Spa treatments, restaurant times and dress code information.

Insurance

It is a condition of your contract with Fred. Olsen Cruise Lines that travel insurance is taken out before travelling on any of our cruises. Your insurance should cover all appropriate travel, cancellation, medical, emergency airlift/boat transfer at sea and repatriation liabilites for your holiday. If this condition is not complied with, F.OCL reserves the right to cancel the contract without any liability or cost to the passenger.

Please note that final holiday documents can't be released until F.OCL has received notification of your insurance policy details, and we recommend that all passengers obtain insurance as soon as possible before booking in order to cover cancellations if necessary.

WiFi

Whilst on board you will be able to use your mobile, tablet and other wi-fi enabled devices to connect with friends and family at home. 

You can choose to buy pay-as-you-go or day packages, allowing you to email friends and family, keep up to date with the news and upload your photos as you cruise!

Simply connect to our wi-fi once aboard, select your package and any charges will be billed directly to your on board account.

Charges for our wi-fi* service are as follows:

  • ​30 minute ‘pay as you go’ - £13
  • 1 day unlimited - £17
  • 5 days unlimited - £50
  • 7 days unlimited - £63

Please be aware that this service is operated over a satellite connection, therefore speeds can be slower than you would experience at home, and is subject to service operation.

For more information regarding our on board wi-fi and internet services, just ask at Guest Services.

*Please note, pricing is subject to change.

 

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