A-Z Cruise Holiday Guide

E

Embarkation

Transport to/from your cruise holiday:

At Fred. Olsen Cruise Lines we believe your cruise holiday starts from the moment you leave home and therefore we have negotiated a number of subsidised fares for modes of transport to and from your cruise ship. After all, we want your whole Fred. Olsen experience to be as seamless and as easy as possible.

Click here for more details on our coach transfer options.

Please note, if you are booking your own domestic or international flights to connect with a Fred. Olsen fly-cruise, please ensure you allow at least 4 to 5 hours connecting time between flights. This is to allow for any flight delays, the need to change terminal, baggage reclaim and check-in for the onward flight.


Time of Arrival at your Cruise Terminal:

Regardless of your mode of transport, please ensure you always allow sufficient time for your onward connection from scheduled cruise arrival time. Owing to the very nature of sea travel and, despite our best efforts, the vessel’s arrival times can be delayed. All UK ports offer car parking in close proximity to the Guest Terminal.

Should you wish to travel to the port or airport the night before your UK departure our partners ‘Superbreak Hotels & Parking’ can offer both 'hotel' and 'hotel plus car parking' arrangements at very attractive rates. Call 0871 700 4395 and quote ‘Fred’.

For more information on all of the above, and details of how to book, please see Cruise Extras or more information on our Cruise Departure Ports. Alternatively, you can contact our Administration Department on 01473 742424.


Check-in procedures:

At check-in you will need to produce both your ticket and passport, so ensure you have both readily to hand. All Guests are required to check-in no less than 1 hour before sailing time. Exact details regarding where and when to check-in for your cruise will be advised in your ticket pack.

On arrival at the port you will be directed to the baggage drop-off area where porters will be on hand to take your luggage from you. Baggage without labels will not be accepted. Your baggage will then be taken directly to your room after passing through security checks. Wheelchair assistance is available from the port authorities on arrival. When departing from a UK port we strongly recommend you carry dress and suit carriers as hand baggage, since these can get damaged when passing through the main baggage security scanners.

At check-in you will be required to present your passport and valid cruise ticket. At this time you will be issued with your ship’s pass and boarding card. You may then relax in the cruise terminal lounge until embarkation commences. Most cruise terminals offer refreshment, telephone and toilet facilities.

Check-in and embarkation arrangements for fly-cruises will differ from ex UK cruises; full details will be enclosed in your ticket pack.


Security:

We regret that owing to strict security measures, no visitors are allowed on board.

At check-in you will receive a ship’s pass which acts as your security pass and on board account card for the full duration of the cruise. Each time you embark or disembark the vessel your card will be swiped to record whether you are on board  or ashore. In addition your hand luggage may be subject to either x-ray scanning or a manual search each time you re-join the vessel.

The Merchant Shipping Act prohibits the carrying of certain items on board ship, which include:

  • All firearms and ammunition, sporting weapons, replica firearms, and explosives of any kind. 
  • Knives and other sharp bladed items (including pen knives).  
  • Flammable substances (petrol, methylated spirit, paint thinners etc).  
  • Items containing incapacitating substances that could be used to maim or disable, such as gas cylinders, unless they form part of a ladies hairdressing kit.
  • Any other item made, adapted or intended for use as an offensive weapon.

Needless to say security for fly-cruises is also extremely tight, and a list of prohibited items will be detailed with your flight tickets.

Security checks:

Depending on the level of the port, a security check in line with the Department for Transport’s regulations will be carried out.

Alcohol:

Please note that any alcohol taken on board your cruise ship, whether at embarkation, or during a port call, will be stored for you and returned to you at the end of your cruise

0800 0355 130

You can call us 7 days a week,
we'd love to hear from you.

Calls are charged at local rate

Our opening hours

Mon-Fri: 08:00 - 20:00 Sat: 09:00 - 17:00 Sun: 10:00 - 16:00

0800 0355 130
Telephone Icon
Call us 7 days a week, we'd love to hear from you

Your recently viewed cruises

X Close
River Cruises