Before You Cruise

We aim to make our cruises as simple and enjoyable as possible with attentive and friendly service. However, if you are cruising for the first time or are unsure about how to get the most from your holiday we are here to help. Please read our cruise tips below to find out more about joining us for your voyage, and please don’t hesitate to get in touch if you have any further questions.

New To Cruising

Going on a cruise for the first time is a new and exciting experience, and we’re here to help you land on your feet as soon as you step on board. If you’re new to cruising, we’ll make sure you’re settled in as quickly as possible. Our ‘New to Cruising’ programme tells you everything you might need to know for your first time cruise.

New to cruisingGuided ship tours: soon after you board one of our cruise ships, you'll have the chance to take a guided ship tour. We’ll show you around the different areas of the ship and you can ask us any questions along the way.

‘New to cruising’ get together: we’ll invite you along to a get together early on in your cruise. Meet other first time cruisers, and we’ll give you some tips on how to make the most of your cruise.

‘New to cruising’ representative: we’ve got someone on hand every day of your cruise holiday, available at a selected time and place. They’ll answer your questions and give you advice on anything you’d like.

How to get New to Cruising support

Simply contact us on 01473 292444 or email

Unfortunately, New to Cruising isn’t available on mini-cruises.

Your peace of mind

Whether you are joining us for a first time cruise or are a veteran traveller, Fred. Olsen Cruise Lines is a member of ABTA (W0637). ABTA and ABTA members help holidaymakers to get the most out of their travel and assist them when things don't go to plan. We are obliged to maintain a high standard of service under ABTA's Code of Conduct. Find out more at  

For total confidence in your trip, take a look at our cruise extras where you can find out more about transfers, insurance, baggage handling and other services that are here to help make your journey as smooth and comfortable as possible.

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UK Cruise Departure Ports

We want the start of your cruise to be as enjoyable as the holiday you’re about to set off on. Whichever UK departure port you are cruising from, the cruise information on these pages will show you how to get there, as well as the hotels, car parking facilities and other facilities that are available to you. 

Our cruises leave the UK from Southampton, Dover, Bristol (Avonmouth), Tilbury, HarwichLiverpool, Belfast, NewcastleGlasgow (Greenock) and Edinburgh (Rosyth). 

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Travel information

BalmoralYour cruise holiday should be a wonderful experience and at Fred. Olsen Cruise Lines we go all-out to make it utterly memorable. Whether you are new to cruising or have taken a cruise with us before, you'll find everything here you may need to know before joining your cruise ship.



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Dress Code - what to Pack

What to pack?A Fred. Olsen cruise holiday is all about relaxing, so here's our guide to 'what to pack' for the various activities on board and ashore.  Plan ahead for what you need to bring, and you'll then be able to enjoy your cruise holiday safe in the knowledge that you have covered every clothing eventuality.

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Cruise Types

Explore the various cruise types we have to offer, and enjoy a Fred. Olsen cruise with a difference!

Cruise typesMini Cruise, World Cruise, Seasonal Cruise
Whether you're looking to book a mini cruise to give you a taster of life on board, a world cruise for that ultimate holiday experience of a lifetime, or a seasonal cruise to celebrate with friends and family over Christmas or a bank holiday, Fred. Olsen aims to make your cruise trip a relaxing and enjoyable experience.

In addition to the cruise types above, why not venture a little further afield on our Exotic Fly-Cruise programme to some of the World's most fascinating cities including Sydney, Singapore, Dubai and Bangkok? If you've not considered a Fred. Olsen fly-cruise before, maybe now's the time to try one.

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A-Z Cruise Holiday Guide

An A-Z guide to your cruise holiday with Fred. Olsen Cruise Lines: from on board accounts to visas.

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Cruise Themes

Our cruises have an extra special something. Expert speakers, who can teach us a thing or two about selected topics, like wine, adventure and antiques. We won ‘Best Educational Cruise 2011’ from leading cruise magazine, Cruise International. And Black Watch was named ‘Best Entertainment 2012’ by Cruise Critic (in the small ship category)

That’s because we put our all into every cruise. So join us and enjoy even more aboard your cruise holiday. A classical music festival at sea, featuring renowned musicians, opera singers, string quartets and pianists. A bracing walking cruise amidst beautiful bay views and heartlands. A....well, the list is almost endless.

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Group Travel

Group Leisure Travel Awards 2014If you’re a member of a group or association or you travel in a group with your family and friends, you’ll find we’ve put together some great value added benefits for group travel.


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0800 0355 130

You can call us 7 days a week,
we'd love to hear from you.

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Our opening hours

Mon-Fri: 08:00 - 20:00 Sat: 09:00 - 17:00 Sun: 10:00 - 16:00

0800 0355 130
Call us seven days a week, we'd love to hear from you

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