Before You Cruise

Whether you’re joining us on board for the first time or are a seasoned Fred. Olsen cruiser, we’ll do our best to ensure that your holiday is a relaxing, enjoyable and stress-free as possible.

We know that – no matter how many times you have cruised with us before – you’re likely to have a few questions or queries regarding your holiday before you embark, which is why we’ve created this handy guide to provide you with any information you might need before setting sail.

We’re always willing to go the ‘extra mile’ to ensure you make the most of your holiday on board our ships, so if you can’t find the answers to your questions below please get in touch and we will be happy to help. 

New To Cruising

We’re sure that embarking on your first Fred. Olsen cruise will an exciting and enjoyable experience, however if you feel apprehensive or unsure about trying something new we’ll do all we can to put your mind at ease and help you settle in as quickly as possible.

Our ‘New to Cruising’ programme has been created to provide you with all the information you might need during your first cruise on board our ships. The programme includes get-togethers with other first-time cruisers and meetings with our ‘New to Cruising’ representatives. There’s no need to worry about anything when you cruise with Fred. Olsen. 

New to cruisingGuided ship tours: As you’ll be new to Fred. Olsen and our ships, we recommend you take the opportunity to join a guided ship tour to familiarise yourself with your new ‘home from home at sea’. Our friendly staff will help you find the restaurants, bars, lounges, outside deck spaces and much more; and are happy to answer any questions you have along the way. 

‘New to cruising’ get together: The ‘New to Cruising’ get-together is a great way of meeting fellow first time cruisers who may have the same questions and queries as you, or people looking for new friends and companions to enjoy their holiday with. We’ll also be there to offer some tips on how to make the most of your cruise. 

‘New to cruising’ representative: Our ‘New to Cruising’ representatives will be on hand every day throughout your holiday, whether you’re enjoying a week sailing around the UK or venturing further afield on a longer voyage. Available at selected times and places, they will be happy to answer your questions and offer any advice you require. 

How to get New to Cruising support

Simply e-mail

Alertnatively you can call us on 01473 292 444  and we will arrange it all for you.

​Unfortunately our ‘New to Cruising’ programme isn’t available on mini-cruises, however our staff will of course be happy to help in any way they can on these sailings.

Your Peace of Mind

Whether you’re new to Fred. Olsen or have set sail with us on many epic voyages before you can relax and cruise in confidence knowing we’re a member of ABTA (W0637). ABTA and ABTA members help holidaymakers get the most out of their travel and assist them if things unfortunately don’t go to plan. We are obliged by ABTA to provide and maintain a high standard of service in line with their Code of Conduct. For more information visit:

For extra peace of mind you may wish to take a look at our Cruise Extras page, where you can find out more about transfers, travel insurance, baggage handling and much more which can help make your holiday as relaxing and enjoyable as possible. 

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UK Cruise Departure Ports

Cruises from Harwich

At Fred. Olsen we believe that a cruise holiday should be a relaxing, stress-free and enjoyable experience from beginning to end, which is why we sail from local ports around the U.K. for your convenience.

There’s no need to endure lengthy journeys across the country to meet your ship and begin your holiday. Our cruises depart from Southampton, Dover, Liverpool, London Tilbury, Newcastle, Harwich, Edinburgh (Rosyth), Glasgow (Greenock), Belfast and Falmouth so we can bring the world closer to you right from your doorstep.

No matter which departure port you choose to cruise from, you can find all the information you need on our UK Cruise Departure Ports page. There’s travel information including driving directions to each port, as well as nearby hotels, car parking and other facilities that are available to you.

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Travel Information


Are you wondering which travel documents you need to bring on board with you? Do you want to know whether there’s on board Wi-Fi so you can stay in touch with your friends and family back home? Or are you looking for stress-free transfer to and from your chosen departure port?

All of this information and much more can be found on our Travel Information page, which has been created to provide you with everything you need to know for a memorable and care-free cruise holiday with Fred. Olsen.


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Dress Code and What to Pack

What to pack?

We’re often asked about the dress code on board our ships and what clothing is suitable for time ashore and at sea, so with this in mind we’ve come up with a handy guide to help you out when it’s time to start packing for your Fred. Olsen cruise.

There’s advice about what to wear on smart casual evenings, as well as the glamourous formal nights if you wish to attend them; and you’ll also find tips about what to pack based on the destinations featured on your itinerary. Your holiday should be relaxing from beginning to end, so you shouldn’t have to worry about having the right clothing for each and every occasion. Let us help you plan ahead so you can cruise in confidence. 

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A-Z Cruise Holiday Guide

A-Z Guide - Holiday Planning

Our comprehensive A-Z Cruise Holiday Guide will supply you with all the information you could possibly need before, during and after your cruise with Fred. Olsen Cruise Lines.

Whether you’re looking for information about on board accounts or wondering if there’s air conditioning in your room, wanting to find out more about embarkation and disembarkation procedures, searching for our smoking policies and much more; you’ll find everything you need in our A-Z Cruise Holiday Guide. 

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Group Travel

Group Travel

If you're a member of a group or association, or are sailing with family and friends, there's no better way to explore the world than on a Fred. Olsen cruise. 

Our award-winning Groups and Specialist Sales Team will guide you though the entire cruise booking process, take care of your on-board activites and meetings, and even arrange your dining times. When travelling in a group you also have a choice of some fantastic added-value benefits. 

No matter the size of your party, you and your travelling companions can cruise in confidence with Fred. Olsen.

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0800 0355 130
Call us 7 days a week, we'd love to hear from you

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