Our staff will do everything possible to make you feel relaxed the moment you step on board, and will do their best to make your cruise as satisfying, memorable and enjoyable as possible.

However, should you have any issues which cannot be dealt with on board our ships, our Customer Relations Department will be able to deal with your queries on your return.  Please write to them at the following address and they will deal with you as quickly as possible, although please note there is a 28 day reply procedure in place.

Customer Relations Department
Fred. Olsen Cruise Lines
Whitehouse Road
Ipswich
Suffolk
IP1 5LL