Privacy & Cookies Policy

Fred. Olsen Cruise Lines (FOCL) recognises the importance of protecting your privacy. Please be assured that we follow a strict policy of not selling or trading any personal or sensitive information about our customers or prospective customers to any company, organisation or person outside of the Fred. Olsen Group or our associated companies.

1.PERSONAL DATA AND DATA PROTECTION

In order to facilitate the services available on this site we need to collect certain personal details ("the Data"). The Data is stored using appropriate safeguards to ensure security, integrity and privacy.

By entering your data in this site you will be deemed to have given us your permission to store the Data.

You are able to delete the Data from the site at any time by writing to us at:

Marketing Department
Fred. Olsen Cruise Lines
Fred. Olsen House
White House Road
Ipswich
Suffolk,
IP1 5LL

Email: marketing@fredolsen.co.uk
Or call the marketing department on 01473 292200.

Personal details will be held by FOCL as data to enable FOCL to fulfil the contract to supply your cruise holiday. This may involve passing these details on to third parties. Personal details supplied to FOCL may also be used for marketing purposes. Marketing communications from FOCL will allow you the opportunity to opt out of further communications. FOCL will not disclose your personal details to third parties for marketing purposes without your express permission.

2. OPT-IN CLAUSE

From time to time Fred. Olsen Cruise Lines, Fred. Olsen Group or our associated companies may wish to keep you up-to-date with our products, services and developments. If you do want to receive these communications, you can opt-in by ensuring the appropriate checkbox is checked when providing us with your information.

3. TECHNICAL DATA

We may collect technical data about the type of Internet browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of site use.

We might also place a "cookie" on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use "cookies" you may disable this option in your Internet browser settings. "cookies" can be removed from your computer.

4. COOKIES

Fred. Olsen Cruise Lines may set and access first-party cookies on your computer. Some of these cookies are integral to the services provided by the website to you. These cookies, that may be placed on your computer, are detailed in Schedule 1 to this Policy. The website also uses the third-party cookies detailed in Schedule 2 to this Policy for the purposes described therein.

Most Internet browsers allow some control of most cookies through the browser settings. By default, your browser will accept cookies, however this can be altered. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.aboutcookies.org or www.allaboutcookies.org. Please remember that disabling cookies may prevent you from using the full range of services available on the website. You may delete cookies, however you may lose any information that enables you to access the website more quickly.

Schedule 1: List of First Party Cookies

CookieNamePurpose
Cookie Consentsimpleclick_config_cookiesRecords if your consent to our cookies has been explicitly given by closing the cookie notification bar, or if your consent is only presumed at this point. Once consent has been given, the cookie will record this for one year.
Text Resizersimpleclick_uis_textresizerRecords a number which corresponds to your selected font size if you have used the website's text resizer tool. This cookie is deleted when you close your browser.
Homepage Scrolling Tabssimpleclick_ui_scrolltabapanelRecords a number which corresponds to your selected tab. This cookie is deleted when you close your browser.
Accordionssimpleclick_ui_accordion_*All cookies starting with 'simpleclick_ui_accordion_' record the open/closed states of the website's accordion user interface elements. These cookies are deleted when you close your browser.
Announcementsannouncement_*All cookies starting with 'announcement_' record when you have seen and closed important announcments that have been displayed on the website.
Recently Viewed CruisesRecentlyViewedThis cookie remembers your recently viewed cruises. This cookie is deleted after two months.
Contact PersonContactPersonWhen you visit the website, one of several different people may be shown in the website's contact boxes, near the telephone number. This cookie is set by the website to remember which person was randomly selected to appear for your current visit. This cookie is deleted when you close your browser.
My Cruise CheckboxMyCruiseCheckboxThis cookie remembers the state of the Remember Me checkbox in the My Cruises login area. This cookie is deleted after two months.
My Cruise UsernameMyCruiseUsernameCookieThis cookie remembers your username for the My Cruises login. This cookie is deleted after two months.
My Cruise PasswordMyCruisePasswordCookieThis cookie remembers your password for the My Cruises login. This cookie is deleted after two months.
TAC CheckboxTACCheckboxThis cookie remembers the state of the Remember Me checkbox in the Travel Agent Centre login area. This cookie is deleted after two months.
TAC UsernameTACUsernameCookieThis cookie remembers your username for the Travel Agent Centre login. This cookie is deleted after two months.
TAC PasswordTACPasswordCookieThis cookie remembers your password for the Travel Agent Centre login. This cookie is deleted after two months.
ASP.NET SessionASP.NET_SessionIdThis cookie is essential for the website to recognise you as a unique visitor amongst all people currently on the site, and to enable the site to respond to your browsing choices. This cookie is deleted when you close your browser. For more information about this cookie please visit Microsoft's support article about how and why Microsoft ASP.NET session IDs are used.
Server IDServerIDThis cookie contains a number which identifies which of our load-balanced servers you are accessing in order to view our website. This helps to ensure your connection to our website is not interrupted during your visit. This cookie is deleted when you close your browser.

Schedule 2: List of Third Party Cookies

CookieNamePurpose
ResponseTap cookiesadiLP, adiS, adiV, adiViThese cookies are used to collect anonymous information about the visitors who call us using the telephone numbers on the website. To learn more about ResponseTap please visit www.responsetap.com.
DoubleClick cookiesidThis cookie is used to collect anonymous information about how visitors use our site. To learn more about DoubleClick please visit www.google.com/doubleclick.
Google Analytics_utma, _utmb, _utmc, _utmd, _utmv, _utmzThese cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. For information about the data Google collects please visit Google's Privacy Policy. To opt out of being tracked by Google Analytics across all websites please install Google Analytics Opt-out Browser Add-on.
Google (Other)APISID, GDSESS, HSID, NID, PREF, SAPISID, SID, SSID, BEAT, OTZ, GALX, GAPS, LSID, _gaThe Google '+1' Button included in many pages of the website sets some of these cookies, and more are set if you browse the site while logged in to a Google account. They may also be set by embedded Google Maps. For information about the data Google collects please visit Google's Privacy Policy.
Facebook Cookiesdatr, fr, locale, luThe Facebook 'Like' Button included in many pages of the website sets these cookies. For information about Facebook's use of cookies, please visit Cookies, Pixels & Similar Technologies in Facebook Help Centre.
Twitter Cookiesdnt, guest_id, remember_checked, remember_checked_on, twll, external_refererThe Twitter 'Tweet' Button included in many pages of the website sets these cookies. For information about Twitter's use of cookies, please visit Twitter Privacy Policy. Please note that Twitter supports 'Do Not Track'.

 

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