At Fred. Olsen we do everything we can to make your journey as simple and stress free as possible, but you still may have some questions before you book your holiday. Please have a read through our common cruise questions and answers if you want to find out more about cruising, and the practicalities that come with it. If your answer can’t be found below, please don’t hesitate to get in touch with our helpful and friendly team on 0845 154 5745.
Booking a Cruise
Included in this section is everything you need to know before booking your cruise holiday.Read more
Managing My Booking
This section is here to assist you with any queries you may have with managing your cruise booking; from completing booking information via My Cruises, to ordering currency and when you will receive your cruise tickets.Read more
Here you will find all the information you need to know regarding the flights used in conjunction with our fly-cruises.
At the Departure Port
Here you will find all the information you require for getting to your UK cruise departure port and embarking your cruise ship.Read more
This section is dedicated to answering any queries you may have about our Shore Tours. If you have any further questions regarding these, please contact our Shore Tours Department on 01473 746163.
Our Shore Tours Department are open between 09:00hrs - 17:00hrs Monday to Friday.Read more
In Your Room
Here you will find answers to some of the most commonly asked questions regarding your room on board your chosen cruise ship.Read more
Food and drink
This section is dedicated to any questions you may have regarding dining on board our cruise ships.Read more
Here you will find answers to any questions you may have regarding daily life and the facilities on board your cruise ship.Read more
Returning from your cruise
As your holiday is coming to an end, this section aims to deal with any queries you may have about disembarkation and leaving your cruise ship.Read more
Here you will find answers to any other questions about life on board a Fred. Olsen Cruise ship.Read more