Departments
| Department | 24hr Information Line |
|---|---|
| Tel | +44 (0) 1473 746167 |
| We strongly recommend you call our 24hr information line the day prior to sailing to ensure there are no delays to check-in or sailing details. Please note this is a recorded message. | |
| Department | Reservations |
|---|---|
| Tel | +44 (0) 1473 742424 |
| Fax | +44 (0) 1473 292410 |
| E-mail address | internet@fredolsen.co.uk |
| Postal address | Fred. Olsen House, White House Road, Ipswich, Suffolk, IP1 5LL |
| Representative | Manager - Kim Wright Assistant Manager - Kelly Mayhew |
| Opening hours | 0800 - 2000 Monday to Friday |
| Department | Administration |
|---|---|
| Tel | +44 (0) 1473 292444 |
| Fax | +44 (0) 1473 292345 |
| E-mail address | admin.enquiries@fredolsen.co.uk |
| Postal address | Fred. Olsen House, White House Road, Ipswich, Suffolk, IP1 5LL |
| Department | Customer Relations |
|---|---|
| Fax | +44 (0) 1473 292217 |
| E-mail address | customer.relations@fredolsen.co.uk |
| Postal address | Fred. Olsen House, White House Road, Ipswich, Suffolk, IP1 5LL |
| Department | General Enquiries |
|---|---|
| Tel | +44 (0) 1473 292200 |
| Fax | +44 (0) 1473 292201 |
| E-mail address | internet@fredolsen.co.uk |
| Postal address | Fred. Olsen House, White House Road, Ipswich, Suffolk, IP1 5LL |
| Department | International Sales |
|---|---|
| Tel | +44 (0) 1473 292244 +44 (0) 1473 292347 |
| Fax | +44 (0) 1473 292206 |
| E-mail address | international.sales@fredolsen.co.uk |
| Representative | International Sales Manager - Kate Wooldridge International Reservations Consultant - Clair Farthing |
| For a directory of our appointed trade representatives in selected countries outside the UK, please contact International Sales on the above email address |
| Department | Internet (including My Cruises queries) |
|---|---|
| Tel | +44 (0) 1473 292200 |
| Fax | +44 (0) 1473 292206 |
| E-mail address | internet@fredolsen.co.uk |
| Postal address | Fred. Olsen House, White House Road, Ipswich, Suffolk, IP1 5LL |
| *Please note that it may take up to 72 hours for you to receive an e-mail response, as e-mails to this address are passed on to the department who can best answer your query, as this inbox is manned Mon-Fri 0900-1700hrs. |
| Department | Marine Personnel |
|---|---|
| Postal address | Fred. Olsen House, White House Road, Ipswich, Suffolk, IP1 5LL |
| Department | Marketing |
|---|---|
| Tel | +44 (0) 1473 292200 |
| Fax | +44 (0) 1473 292206 |
| E-mail address | marketing@fredolsen.co.uk |
| Postal address | Fred. Olsen House, White House Road, Ipswich, Suffolk, IP1 5LL |
| Department | Oceans |
|---|---|
| Tel | Gold Members: +44 (0) 1473 292454 Oceans Priority Lines: +44 (0) 1473 746160 |
| Fax | +44 (0) 1473 292217 |
| E-mail address | oceans@fredolsen.co.uk |
| Postal address | Fred. Olsen House, White House Road, Ipswich, Suffolk, IP1 5LL |
| Department | Office Based Jobs |
|---|---|
| Tel | +44 (0) 1473 292200 |
| E-mail address | hr@fredolsen.co.uk |
| Postal address | Beacon House, Landmark Business Park, White House Road, Ipswich, Suffolk, IP1 5PB |
| Department | Press & Public Relations |
|---|---|
| Tel | Fred. Olsen Cruise Lines: +44 (0) 1473 292390/ 292233 Bugsgang & Associates: +44 (0) 1795 518200 |
| Fax | Fred. Olsen Cruise Lines: +44 (0) 1473 292206 Bugsgang & Associates: +44 (0) 207 808 9832 |
| REPRESENTATIVE | Rachael Jackson - Public Relations Manager, Fred. Olsen Cruise Lines Jill Channing - Bugsgang & Associates (PR Agency) |
| E-mail address | rachael.jackson@fredolsen.co.uk or jill.channing@bugsgang.co.uk |
| Postal address | Fred. Olsen House, White House Road, Ipswich, Suffolk IP1 5LL or Bugsgang & Associates, PO Box 283, Hampton, London, TW12 3WE Please contact Fred. Olsen Cruise Lines in the first instance. For any employment or recruitment enquiries, please visit www.fredolsen.co.uk |
|
Department |
Sales (Travel Agents only) |
|---|---|
| Tel | +44 (0) 1473 746164 |
| Fax | +44 (0) 1473 292206 |
| E-mail address | cruise.sales@fredolsen.co.uk |
| Department | Shore Tours |
|---|---|
| Tel | +44 (0) 1473 292444 |
| Fax | +44 (0) 1473 292437 |
| E-mail address | shore.tours@fredolsen.co.uk |
| Postal address | Fred. Olsen House, White House Road, Ipswich, Suffolk, IP1 5LL |
| Opening hours | 09:00 - 17:00 Monday to Friday |
Contacting our ships
If you need to contact any of our ships then please call the below number:
Balmoral, Boudicca, Black Watch and Braemar phone number: 0800 028 5089
| Department | Brochure/Video orders |
|---|---|
| Tel | To order a brochure or DVD by phone: 08705 772299 |
| Fax | +44 (0) 1473 292437 |
| Postal address | To order a brochure or DVD by post, please write to Fred. Olsen Cruise Lines, PO Box 170, Orbital park, Ashford, Kent, TN24 0ZX |
