0800 0355 130

You can call us 7 days a week,
we'd love to hear from you.

Calls are charged at local rate

Our opening hours

Mon-Fri: 08:00 - 20:00 Sat: 09:00 - 17:00 Sun: 10:00 - 16:00

Departments

Department24hr Information Line
Tel+44 (0) 1473 746167
We strongly recommend you call our 24hr information line the day prior to sailing to ensure there are no delays to check-in or sailing details. Please note this is a recorded message.

DepartmentReservations
Tel+44 (0) 1473 742424
Fax+44 (0) 1473 292410
E-mail addressinternet@fredolsen.co.uk
Postal addressFred. Olsen House, White House Road,
Ipswich, Suffolk, IP1 5LL
RepresentativeManager - Kim Wright
Assistant Manager - Kelly Mayhew
Opening hours

0800 - 2000 Monday to Friday
0900 - 1700 Saturday    1000-1600 Sunday
 


DepartmentAdministration
Tel+44 (0) 1473 292444
Fax+44 (0) 1473 292345
E-mail addressadmin.enquiries@fredolsen.co.uk
Postal addressFred. Olsen House, White House Road,
Ipswich, Suffolk, IP1 5LL

Department Customer Relations
Fax+44 (0) 1473 292217
E-mail addresscustomer.relations@fredolsen.co.uk
Postal addressFred. Olsen House, White House Road,
Ipswich, Suffolk, IP1 5LL

Department General Enquiries
Tel+44 (0) 1473 292200
Fax+44 (0) 1473 292201
E-mail addressinternet@fredolsen.co.uk
Postal addressFred. Olsen House, White House Road,
Ipswich, Suffolk, IP1 5LL

Department International Sales
Tel+44 (0) 1473 292244
+44 (0) 1473 292347
Fax+44 (0) 1473 292206
E-mail addressinternational.sales@fredolsen.co.uk
RepresentativeInternational Sales Manager - Kate Wooldridge
International Reservations Consultant  - Clair Farthing
 For a directory of our appointed trade representatives in selected countries outside the UK, please contact International Sales on the above email address

DepartmentInternet (including My Cruises queries)
Tel+44 (0) 1473 292200
Fax+44 (0) 1473 292206
E-mail addressinternet@fredolsen.co.uk
Postal addressFred. Olsen House, White House Road,
Ipswich, Suffolk, IP1 5LL
 *Please note that it may take up to 72 hours for you to receive an e-mail response, as e-mails to this address are passed on to the department who can best answer your query, as this inbox is manned Mon-Fri 0900-1700hrs.

DepartmentMarine Personnel
Postal addressFred. Olsen House, White House Road,
Ipswich, Suffolk, IP1 5LL

DepartmentMarketing
Tel+44 (0) 1473 292200
Fax+44 (0) 1473 292206
E-mail addressmarketing@fredolsen.co.uk
Postal addressFred. Olsen House, White House Road,
Ipswich, Suffolk, IP1 5LL

DepartmentOceans
TelGold Members: +44 (0) 1473 292454
Oceans Priority Lines: +44 (0) 1473 746160
Fax+44 (0) 1473 292217
E-mail addressoceans@fredolsen.co.uk
Postal addressFred. Olsen House, White House Road,
Ipswich, Suffolk, IP1 5LL

DepartmentOffice Based Jobs
Tel+44 (0) 1473 292200
E-mail addresshr@fredolsen.co.uk
Postal addressBeacon House, Landmark Business Park, White House Road, Ipswich, Suffolk, IP1 5PB

DepartmentPress & Public Relations
Tel+44 (0) 1473 292390/ 292233
Fax+44 (0) 1473 292206
Representative
Rachael Jackson - Public Relations Manager
Ruth Ryland - Public Relations Executive
E-mail addressrachael.jackson@fredolsen.co.uk or ruth.ryland@fredolsen.co.uk
Postal address

Fred. Olsen House, White House Road,
Ipswich, Suffolk, IP1 5LL

For any employment or recruitment enquiries, please visit www.fredolsen.co.uk


DepartmentSales (Travel Agents only)
Tel+44 (0) 1473 746164
Fax+44 (0) 1473 292206
E-mail addresscruise.sales@fredolsen.co.uk

DepartmentShore Tours
Tel+44 (0) 1473 292444
Fax+44 (0) 1473 292437
E-mail addressshore.tours@fredolsen.co.uk
Postal addressFred. Olsen House, White House Road,
Ipswich, Suffolk, IP1 5LL
Opening hours09:00 - 17:00 Monday to Friday

Contacting our ships
If you need to contact any of our ships then please call the below number:

Balmoral, Boudicca, Black Watch and Braemar phone number: 0800 028 5089


DepartmentBrochure/Video orders
TelTo order a brochure or DVD by phone: 08705 772299
Fax+44 (0) 1473 292437
Postal addressTo order a brochure or DVD by post, please write to Fred. Olsen Cruise Lines, PO Box 170, Orbital park, Ashford, Kent, TN24 0ZX

 

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