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    Fred. Olsen Cruise Lines

    Departments

    Department 24hr Information Line
    Tel +44 (0) 1473 746167
    We strongly recommend you call our 24hr information line the day prior to sailing to ensure there are no delays to check-in or sailing details. Please note this is a recorded message.
    Department Reservations
    Tel +44 (0) 1473 742424
    Fax +44 (0) 1473 292410
    E-mail address internet@fredolsen.co.uk
    Postal address Fred. Olsen House, White House Road,
    Ipswich, Suffolk, IP1 5LL
    Representative Manager - Kim Wright
    Assistant Manager - Kelly Mayhew
    Opening hours

    0800 - 2000 Monday to Friday*
    0900 - 1700 Saturday    1000-1600 Sunday*
    *applicable from Monday 5th March
    Department Administration
    Tel +44 (0) 1473 292444
    Fax +44 (0) 1473 292345
    E-mail address admin.enquiries@fredolsen.co.uk
    Postal address Fred. Olsen House, White House Road,
    Ipswich, Suffolk, IP1 5LL
    Department  Customer Relations
    Fax +44 (0) 1473 292217
    E-mail address customer.relations@fredolsen.co.uk
    Postal address Fred. Olsen House, White House Road,
    Ipswich, Suffolk, IP1 5LL
    Department  General Enquiries
    Tel +44 (0) 1473 292200
    Fax +44 (0) 1473 292201
    E-mail address internet@fredolsen.co.uk
    Postal address Fred. Olsen House, White House Road,
    Ipswich, Suffolk, IP1 5LL
    Department  International Sales
    Tel +44 (0) 1473 292244
    +44 (0) 1473 292347
    +44 (0) 1473 292394
    Fax +44 (0) 1473 292206
    E-mail address international.sales@fredolsen.co.uk
    Representative International Sales Manager - Kate Wooldridge
    International Sales Executive - Joanne Wincomb
    International Reservations Consultant  - Clair Farthing
    Department Internet (including My Cruises queries)
    Tel +44 (0) 1473 292200
    Fax +44 (0) 1473 292206
    E-mail address internet@fredolsen.co.uk
    Postal address Fred. Olsen House, White House Road,
    Ipswich, Suffolk, IP1 5LL
      *Please note that it may take up to 72 hours for you to receive an e-mail response, as e-mails to this address are passed on to the department who can best answer your query.
    Department Marine Personnel
    Postal address Fred. Olsen House, White House Road,
    Ipswich, Suffolk, IP1 5LL
    Department Marketing
    Tel +44 (0) 1473 292200
    Fax +44 (0) 1473 292206
    E-mail address marketing@fredolsen.co.uk
    Postal address Fred. Olsen House, White House Road,
    Ipswich, Suffolk, IP1 5LL
    Department Oceans
    Tel Gold Members: +44 (0) 1473 292454
    Oceans Priority Lines: +44 (0) 1473 746160
    Fax +44 (0) 1473 292217
    E-mail address oceans@fredolsen.co.uk
    Postal address Fred. Olsen House, White House Road,
    Ipswich, Suffolk, IP1 5LL
    Department Office Based Jobs
    Tel +44 (0) 1473 292200
    E-mail address hr@fredolsen.co.uk
    Postal address Beacon House, Landmark Business Park, White House Road, Ipswich, Suffolk, IP1 5PB
    Department Press & Public Relations
    Tel Fred. Olsen Cruise Lines: +44 (0) 1473 292390/ 292233
    Bugsgang & Associates: +44 (0) 1795 518200
    Fax Fred. Olsen Cruise Lines: +44 (0) 1473 292206
    Bugsgang & Associates: +44 (0) 207 808 9832
    REPRESENTATIVE

    Rachael Jackson - Public Relations Manager, Fred. Olsen Cruise Lines

    Jill Channing - Bugsgang & Associates (PR Agency)
    E-mail address

    rachael.jackson@fredolsen.co.uk or jill.channing@bugsgang.co.uk
    Postal address

    Fred. Olsen House, White House Road, Ipswich, Suffolk IP1 5LL or Bugsgang & Associates, PO Box 283, Hampton, London, TW12 3WE

    Please contact Fred. Olsen Cruise Lines in the first instance.
    Department Sales (Travel Agents only)
    Tel +44 (0) 1473 746164
    Fax +44 (0) 1473 292206
    E-mail address cruise.sales@fredolsen.co.uk
    Department Shore Tours
    Tel +44 (0) 1473 746163
    Fax +44 (0) 1473 292437
    E-mail address shore.tours@fredolsen.co.uk
    Postal address Fred. Olsen House, White House Road,
    Ipswich, Suffolk, IP1 5LL

    Contacting our ships
    If you need to contact any of our ships then please call the below number:

    Balmoral, Boudicca, Black Watch and Braemar phone number: 0800 028 5089

    Department Brochure/Video orders
    Tel To order a brochure or DVD by phone: 08705 772299
    Fax +44 (0) 1473 292437
    Postal address To order a brochure or DVD by post, please write to Fred. Olsen Cruise Lines, PO Box 170, Orbital park, Ashford, Kent, TN24 0ZX