Your well-being throughout your cruise holiday is paramount to us.
We welcome all guests relying on wheelchairs for mobility on board our cruises, but we do require that you advise us of your mobility needs at the time of booking in order to meet our health & safety requirements. For your own convenience, comfort and safety you must also be accompanied by an able-bodied companion.
On health and safety grounds chairs weighing in excess of 25kg, that do not dismantle, cannot be carried ashore by our cruise ship staff at any ports of call other than at the start/end point of the cruise.
Wheelchair/Scooter Accessible Rooms
A limited number of rooms on each ship have been adapted to facilitate more comfortable occupation for such guests. These rooms are designed to have wide thresholds to facilitate the acceptance of a wheelchair or scooter.
We must stress that these rooms have been modified based on original specifications as opposed to purpose built, and consequently may still pose difficulties to those guests fully reliant upon a wheelchair.
For example, bathrooms on Black Watch have a small ‘ridge’ to negotiate in the shower area which retains the shower water. This can hinder the manoeuvrability of a wheelchair. On Braemar we would not recommend the adapted rooms to any wheelchair bound guest, owing to the very limited turning circle within the room, restricting easy access to the ramped bathroom entrance.
For all adapted rooms, there are no handrails in the main room area, only in the shower/WC. A rail is provided to assist with use of the WC and a fixed seat is provided in the shower. In effect the entire floor of your bathroom acts as the shower tray. Your dedicated Stewardess will naturally clean and dry the floor as required. Bed and toilet heights are relatively low, however, an additional mattress and/or raised toilet seat can be requested. All rooms have a telephone link with both the ship’s Guest Services and Medical Centre.
Guests are welcome to bring or privately hire additional equipment, such as hoists if required. With prior approval from F.OCL the delivery/collection and safe use of such equipment will be entirely the responsibility of the individual.
In our opinion, Boudicca is the most wheelchair friendly vessel in our fleet owing to the very generous room dimensions and layout.
For 2018 departures onwards, in addition to the Adapted Rooms available on our ships, many Non Adapted rooms will also be made available for guests using wheelchairs or scooters.
Guests with collapsible wheelchairs will be able to book most Non Adapted Rooms on board; guests with non-collapsible wheelchairs will only be permitted to book an Adapted Room, or a room with space for non-collapsible wheelchairs. Please speak to our Reservations Team for more information.
For guests bringing scooters on board, the following applies for 2018 departures onwards:
Black Watch – Scooters of any type will only be permitted in fully adapted rooms
Boudicca – Scooters or any type will not permitted in rooms on deck 3 & 4. Scooters up to 56cm wide will only be permitted in rooms suitable for non-collapsible wheelchairs and scooters; only fully adapted rooms will be suitable for larger scooters.
Braemar – Non-collapsible scooters up to 56cm wide will only be permitted in rooms suitable for non-collapsible wheelchairs and scooters, or fully adapted rooms. Collapsible scooters will be permitted in most rooms on board.
Balmoral – Non-collapsible scooters will only be permitted in fully adapted rooms. Collapsible scooters will be permitted in most rooms on board.
Please speak to our Reservations Team for more information.
Storage of Mobility Devices
For 2018 departures onwards, all mobility devices must be stored within the guest’s room on board. Guests will not be permitted to leave their mobility devices in corridors and stairwells where they can pose an obstruction and potential safety hazard in the event of an emergency. In addition, for 2018 onwards we will no longer store mobility devices on the guest’s behalf on board.
Regrettably, unless able to board a vehicle unassisted, it will not be possible for wheelchair users to participate in the organised Shore Tours programme. However, our Shore Tours department on your cruise ship may be able to arrange private tours with the use of adapted vehicles.
Where guests on fly cruise transfers are unable to board the transfer vehicle and require a private car to transfer them to/from the vessel, any extra costs incurred will be payable by the guest.