About us

Fred. Olsen Cruise Lines has defined and refined the cruise experience, and judging by the number of passengers that come back time and again, we seem to have styled it to perfection.

The company originated in Hvitsten, a small town on Oslofjord in Norway, in 1848 when three Olsen brothers – Fredrik Christian, Petter and Andreas – bought their first ships and began an international shipping company.

Now into the fifth generation of the family, they operate companies skilled in various aspects of the cruise and passenger shipping trade as well as aviation, ships’ crewing, shipbuilding and offshore industries.

Aside from the transportation industries, the Fred. Olsen group also has interests in the luxury hotel sector, estate management, property development, and electronics companies.

Offices for the company are spread throughout the world, although the company headquarters remain firmly in the family’s hands in Oslo and Tenerife. Fred. Olsen Cruise Lines is based in Ipswich in Suffolk.

Company Reg. No: 2672435
Registered Name & Office: Fred. Olsen Cruise Lines Ltd, 2nd Floor, 64-65 Vincent Square, London, SW1P 2NU.
Place of registration: England and Wales
VAT Number: 927 5336 08

Fred. Olsen History

The Olsen family business can be traced back to 1848.  Here, a young shipmaster called Fredrik Christian Olsen (known as the First Fred. Olsen) entered shipowning on his own account.  His earliest vessels were wooden schooners of little more than 50 gross tons.

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Pricing Policy

We have two pricing options available, which give you the opportunity to make the right choice for you when booking your cruise. Anchor Fares offer excellent value for money, although have some limitations and restrictions. Freedom Fares offer the best choice, benefits and flexibility, including choosing your room number and dining time. Where cruises are available with Anchor Fares, you can still book a Freedom Fare if you would prefer more flexibility.

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Environmental Policy

With most of the world’s surface covered by water, it is important that this valuable resource is nurtured and looked after so that it remains healthy for generations to come.

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Corporate Social Responsibility

Fred. Olsen Cruise Lines (‘FOCL’) takes its responsibility to be a good ‘corporate citizen' seriously, and does all that it can to be a considerate employer, generous benefactor and environmentally-conscious cruise operator.

Click Here to download a full copy of Fred. Olsen's Corporate Social Responsibility policy.

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Tax Policy 2017

This tax policy applies to the UK group of operations headed by First Olsen (Holdings) Limited being the immediate parent company of Fred. Olsen Cruise Lines Limited (FOCL).

 

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What our Guests are Saying

The most valuable commentary we can offer are the opinions of our guests cruise experiences. Below are some of the comments we have received from our cruise guests. We strive to offer you the best cruise holiday experience we can, and are proud to see this reflected in the comments we receive from you.

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Our Awards

We’ll always do our best to give you the holiday of a lifetime – but our guests and travel industry experts are the best judges of how we’re doing. That’s why it’s so pleasing that the dedication and hard work of our staff has been recognised in many awards in recent years, including: Britain's Best Cruise Line for Food; silver for both Best Small Ships Cruise Line and Best Cruise Line for Customer ServiceBest for Itineraries in the Cruise Critic UK Editors Picks Awardsand five categories in the influential Cruise Critic UK Cruisers’ Choice Awards.

Finally, and most importantly, indpendent review site Feefo have awarded us Gold Trusted Merchant Accreditation – in recognition of our excellence in customer service – for the fourth year in a row. Perhaps that's why people who try Fred. Olsen once so often choose to cruise with us again.

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Fred. Olsen Cruise Lines' Opening Hours

Fred. Olsen Cruise Lines has extended the opening hours of its Reservations Department. The opening times are:

Monday to Friday - 08:00hrs - 20:00hrs
Saturday - 09:00hrs - 17:00hrs
Sunday - 10:00hrs - 16:00hrs

 

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Cruise Reviews by

(Average 4.5 stars out of 5 from 5280 reviews)
Date
Score
Comment
Service:
Product:
Service: Informative and very helpful. Nothing was too much trouble.
Product: Very good and nice places. Shame the first stop was a sunday when all places were closed
Service:
Product:
Service: Checking was easy and efficient. Staff friendly, quietly efficient in all areas. Food delicious, served by unobtrusive but attentive staff. Cabin roomy and beds very comfortable.
Product: Places chosen gave good opportunity to see great Chirstmas Markets with crowds of locals enjoying all the markets had to offer. The atmosphere was truly amazing.
Service:
Product:
Service: Whole cruise from start to finish excellent
Product: Food varied and lots of choice
Service:
Product:
Service: Boudicca Indian Ocean Cruise was first class in every respect, service, food, entertainment and shore excursions. Small ship, friendly, dining experience great and made new friends. Will definitely sail with Fred Olsen again.
Product: Unfortunately Madagascar was taken off the itinerary due to plague but although at first disappointed it didn't spoil an otherwise excellent cruise
Service:
Product:
Service: Cabin service excellent. Food very good. Show company BRILLIANT ON STAGE AND AROUND THE SHIP. Guest entertainers very good. Except comedian who was EXCELLENT both on stage and around the ship. Bars and lounge staff were very ,very good as were prices. Reception always helpful.
Product: Missed out on Tortola berth. Santiago Cuba disappointing Neptune Lounge vocalist not up to usual high standard
Service:
Product:
Service: Everything about the cruise was first rate. The staff were very good, the food wonderful and the entertainment superb. the lectures were interesting and informative. This was our first time on Boudica and we were impressed at how much the dance group could do in such a small space. They were fantastic. A pity about missing Madagascar but not your fault and who wants the plague? Yes, we would book, and will, book to travel with Fred Olsen again.
Product: A visit to Madagascar would have completed the 5 stars
Service:
Product:
Service: As was to be expected, the service on board was generaly excellent.
Product: Sadly, the weather precluded us from reaching Lanzarote, which probably means I will never get there. Lisbon was replaced by Vigo, somewhere new to me, and an interesting visit. This did mean an extra day on board the ship, but there was plenty going on each day before the evening's entertainment kicked-in. However, I do think some of the shore excursions were over-priced and could be done more economically with a bit of research beforehand.
Service:
Service: The ship was fine - food, service and staff excellent. The reason for poor rating is because my wife was terrified of the physical sailing conditions through storms and gales. It was impossible to keep your balance throughout the ship during day time.At night my wife was unable to sleep night after night because of the very rough sailing conditions.The experience has seriously affected my wife's confidence and right now she is very unlikely to undertake further cruising. While appreciating the captain and company's proper safety concerns, which sadly led to cancellation of 2 visits, we would have expected that with your experience of sailing in the north Atlantic during winter months that you would have issued a cautionary notice to passengers who, like us, were only on our 2nd cruise. This really has made us consider whether we could cruise again on the Balmoral.
Service:
Product:
Service: The service was good but not exceptional.
Product: Too much cruising because weather turned stormy before visiting the last island and had to go to Vigo instead of Lisbon. Balmoral not good in rough seas. Also thought the accommodation, a Junior Suite, could have been better, it seemed a bit 'tired'.
Service:
Product:
Service: Excellent service good itineries and good deals
Product: Excellent itinerary, service, good price, company, entertainment

Contact Us

If you'd like to contact us at our Head Office in Ipswich, please click here for details: http://www.fredolsencruises.com/contact-us

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0800 0355 130

You can call us 7 days a week,
we'd love to hear from you.

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Our opening hours

Mon-Fri: 08:00 - 20:00 Sat: 09:00 - 17:00 Sun: 10:00 - 16:00

0800 0355 130
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Call us 7 days a week, we'd love to hear from you

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