A-Z Cruise Holiday Guide



There is no need to pass through Immigration at every port of call you visit during your cruise holiday, as you will have already supplied us with your passport details on your booking form. Immigration officers board the ship when it docks and carry out any relevant checks from the ship’s manifest before the cruise ship is ‘cleared’. Occasionally, some overseas ports will require you to take your passport ashore.

If travelling on a fly/cruise you will need to pass through Immigration Authorities at the airports.

Also see: Passports

Information Channel

During your cruise holiday, televisions in cabins, and in public areas on Balmoral, Braemar, Black Watch and Boudicca, offer our own information channel called Onelan, which gives details of special promotions, important information, general ship-board activities, ports of call with a weather map, Atlantis Spa treatments, restaurant times and dress code information.



It is a condition of carriage that all cruise Guests hold full and valid travel insurance, to include repatriation cover, and evacuation from the ship. Any costs incurred owing to repatriation that are un-insured will be at the individual’s expense. We strongly recommend you take this out as soon as you book for immediate cover in the event of an unexpected cancellation by you. We are pleased to recommend the services of 24/7 Cruise insurance on 0845 230 3514 or www.247cruiseinsurance.com/fo

If you fail to disclose any pre-existing condition to your insurers it may later invalidate any claim you attempt to make. We ask you to advise us of your insurance details before you travel. Remember: You must take your insurance documents with you on your cruise.

On UK only, and mini-cruises (max 4 night duration) solely visiting EU ports, an EHIC (European Health Identity Card) is acceptable in lieu of health insurance. You should however still ensure you are adequately covered for all non-health related elements covered by a standard travel insurance policy.

Internet Room/WiFi

All of our cruise ships have internet and wifi access. You can use your mobile phone, laptop or our Internet Centre as you cruise, with our on board wi-fi. Just ask at Reception for details.

You are able to browse the internet, and e-mail is available via web-based e-mail accounts. ’Pay as you go’ charges apply:

  • 30 mins - £5
  • 60 mins - £10
  • 3 hours (180mins) - £20
  • 24 hours (1440 mins) - £30

All charges are summarised at the end of each session and posted directly to your on board account.

WiFi access is available on all cruise ships in, and close to, the Library, to provide convenient access for laptop and some other mobile devices.


0800 0355 130

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Mon-Fri: 08:00 - 20:00 Sat: 09:00 - 17:00 Sun: 10:00 - 16:00

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